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12 Videos (Page 1/1)

5:34 Fast English (US)

How To Say No The Right Way | Online Call Center Agent Soft Skills Part 8

BenchmarkPortal - 4 years ago

29,632 views
5:20 Fast English (US)

Effective Questioning | Online Call Center Agent Soft Skills Part 6

BenchmarkPortal - 4 years ago

19,724 views
5:48 Fast English (US)

8 Steps to Improving Active Listening | Online Call Center Agent Soft Skills Part 5

BenchmarkPortal - 5 years ago

59,307 views
16:36 Fast English (US)

CallTalk™ Caramel #1: Emerging Best Practices for Training and Retaining in the "New Normal"

BenchmarkPortal - 5 years ago

203 views
5:30 Fast English (US)

Tone of Voice | Online Call Center Agent Soft Skills Part 4

BenchmarkPortal - 5 years ago

40,869 views
5:41 Fast English (US)

Handling Angry Callers | Online Call Center Agent Soft Skills Part 3

BenchmarkPortal - 5 years ago

28,776 views
7:54 Fast English (US)

First Contact Resolution | Managing Metrics

BenchmarkPortal - 5 years ago

3,164 views
5:26 Fast English (US)

Average Handle Time | Managing Metrics

BenchmarkPortal - 5 years ago

6,364 views
4:44 Fast English (US)

Average Speed of Answer | Managing Metrics

BenchmarkPortal - 5 years ago

2,265 views
4:26 Fast English (US)

5 Tips for Expressing Empathy Over the Phone | Online Call Center Agent Soft Skills Part 2

BenchmarkPortal - 5 years ago

38,731 views
5:31 Fast English (US)

7 Tips for Effective Communication | Online Call Center Agent Soft Skills Part 1

BenchmarkPortal - 5 years ago

54,442 views
9:28 Fast English (US)

5 Key Plays to Great Call Performance | Online Call Center Agent Training

BenchmarkPortal - 5 years ago

16,224 views
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