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7 Tips for Effective Communication | Online Call Center Agent Soft Skills Part 1

54,442 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

96%
  • 5:19 / 5:31

Speech Rate:

  • 153 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

consulting

/kənˈsəltiNG/

adjective noun verb

engaged in business of giving expert advice to people working in professional or technical field. business of giving expert advice to other professionals. To discuss something to make a decision.

understanding

/ˌəndərˈstandiNG/

adjective noun verb

sympathetically aware of other people's feelings. Knowledge about something or someone. To know the meaning of language, what someone says.

employee

/emˈploiē/

noun

Person who works for someone else for payment.

contact
adjective noun verb

Touching or feeling something. Touching or feeling something. To get in touch with someone.

brought

/briNG/

verb

take someone or something to place.

challenges

/ˈCHalənj/

noun other verb

invitation to compete/fight. Acts of formally inviting people to compete. To question the correctness of something.

dependability

/dəˌpendəˈbilədē/

noun

Quality of being dependable or reliable.

through

/THro͞o/

adjective adverb preposition

continuing or valid to final destination. From the beginning of something until the end. Over, in, across an entire thing or place.

between

/bəˈtwēn/

adverb preposition

in space separating things. Among two or more people who share something.

exactly

/iɡˈzak(t)lē/

adverb

used to emphasize accuracy of figure or description.

teachable

/ˈtēCHəbəl/

adjective

able to learn by being taught.

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