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Average Handle Time | Managing Metrics

6,364 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

95%
  • 5:10 / 5:26

Speech Rate:

  • 162 wpm - Fast

Category:

  • Howto & Style

Tags :

Intro:

Video Vocabulary

impacts
noun other verb

action of one object striking another. Acts or forces of one thing hitting something else. To affect someone or something greatly.

important

/imˈpôrtnt/

adjective

Having power or authority.

metrics

/ˈmetriks/

noun other

use or study of poetic meters. a set of numbers or statistics used for measuring something, especially results that show how well a business, school, computer program, etc. is doing.

compound
adjective noun verb

made up from several elements. mixture of elements. To make a mistake or problem worse.

influence

/ˈinflo͝oəns/

noun verb

capacity to have effect on someone or something. To affect or change something indirectly.

company

/ˈkəmp(ə)nē/

noun verb

Good feeling from being with someone else. associate with.

complete

/kəmˈplēt/

adjective verb

Being as perfect and as total as could be. finish making or doing.

training

/ˈtrāniNG/

noun verb

action of teaching person or animal particular skill or type of behaviour. To educate someone in something, e.g. medicine.

banking

/ˈbaNGkiNG/

noun verb

Act of keeping your money in a bank. To turn a plane when flying; (of a plane) to turn.

contact
adjective noun verb

Touching or feeling something. Object that allows electricity to run through it. communicate with.

talking

/ˈtôkiNG/

adjective noun verb

engaging in speech. action of talking. To say things or ideas to someone with words.

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