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8 Steps to Improving Active Listening | Online Call Center Agent Soft Skills Part 5

59,307 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

92%
  • 5:21 / 5:48

Speech Rate:

  • 159 wpm - Fast

Category:

  • News & Politics

Tags :

Intro:

Video Vocabulary

repeating

/rəˈpēdiNG/

adjective verb

(of firearm) capable of firing several shots in succession without reloading. To say something again.

handling

/ˈhandliNG/

noun verb

act of taking or holding something in hands. To buy, sell, or move materials or goods.

contact
adjective noun verb

Touching or feeling something. Touching or feeling something. To get in touch with someone.

training

/ˈtrāniNG/

noun verb

Act of educating someone to get better at. To point a certain way or toward something.

consulting

/kənˈsəltiNG/

adjective noun verb

engaged in business of giving expert advice to people working in professional or technical field. business of giving expert advice to other professionals. To ask the advice, opinion of a (paid) specialist.

helpful

/ˈhelpfəl/

adjective

Doing things that help someone.

someone

/ˈsəmˌwən/

pronoun

unknown or unspecified person.

completely

/kəmˈplētlē/

adverb

In every way or as much as possible.

getting

/ɡet/

verb

To obtain, receive or be given something.

appropriate
adjective verb

suitable or proper in circumstances. take something for one's own use.

emotional

/əˈmōSH(ə)n(ə)l/

adjective

relating to person's emotions.

watching

/wäCH/

verb

To keep in check, manage, or control something.

interested

/ˈintrəstəd/

adjective verb

Having had your attention taken; curious. To make someone want to know about something.

excessive

/ikˈsesiv/

adjective

more than is necessary or desirable.

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