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8 Steps to Improving Active Listening | Online Call Center Agent Soft Skills Part 5

59,307 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

92%
  • 5:21 / 5:48

Speech Rate:

  • 159 wpm - Fast

Category:

  • News & Politics

Tags :

Intro:

Video Vocabulary

repeating

/rəˈpēdiNG/

adjective verb

(of firearm) capable of firing several shots in succession without reloading. To say something again.

handling

/ˈhandliNG/

noun verb

act of taking or holding something in hands. To control a machine, car etc..

contact
adjective noun verb

Touching or feeling something. Touching or feeling something. To get in touch with someone.

training

/ˈtrāniNG/

noun verb

action of teaching person or animal particular skill or type of behaviour. To educate someone in something, e.g. medicine.

consulting

/kənˈsəltiNG/

adjective noun verb

engaged in business of giving expert advice to people working in professional or technical field. business of giving expert advice to other professionals. To ask the advice, opinion of a (paid) specialist.

helpful

/ˈhelpfəl/

adjective

giving or ready to give help.

someone

/ˈsəmˌwən/

pronoun

Person who is not known or named.

completely

/kəmˈplētlē/

adverb

In every way or as much as possible.

getting

/ɡet/

verb

To become affected by illness or disease.

appropriate
adjective verb

Right or suitable for some situation or purpose. take something for one's own use.

emotional

/əˈmōSH(ə)n(ə)l/

adjective

Causing, feeling, or appealing to the emotions.

watching

/wäCH/

verb

To look at carefully to work out what is happening.

interested

/ˈintrəstəd/

adjective verb

Having had your attention taken; curious. To persuade to do, become involved with something.

excessive

/ikˈsesiv/

adjective

Beyond what is usual or proper.

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