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8 Steps to Improving Active Listening | Online Call Center Agent Soft Skills Part 5

59,307 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

92%
  • 5:21 / 5:48

Speech Rate:

  • 159 wpm - Fast

Category:

  • News & Politics

Tags :

Intro:

Video Vocabulary

repeating

/rəˈpēdiNG/

adjective verb

(of firearm) capable of firing several shots in succession without reloading. To say something you have learned and memorized.

handling

/ˈhandliNG/

noun verb

act of taking or holding something in hands. To deal with a particular situation/person; manage.

contact
adjective noun verb

Touching or feeling something. Communication with someone or something. communicate with.

training

/ˈtrāniNG/

noun verb

Act of educating someone to get better at. To point a certain way or toward something.

consulting

/kənˈsəltiNG/

adjective noun verb

engaged in business of giving expert advice to people working in professional or technical field. business of giving expert advice to other professionals. To discuss something to make a decision.

helpful

/ˈhelpfəl/

adjective

giving or ready to give help.

someone

/ˈsəmˌwən/

pronoun

Person who is not known or named.

completely

/kəmˈplētlē/

adverb

In every way or as much as possible.

getting

/ɡet/

verb

To prepare for use.

appropriate
adjective verb

Right or suitable for some situation or purpose. To set aside money for a specific later purpose.

emotional

/əˈmōSH(ə)n(ə)l/

adjective

relating to person's emotions.

watching

/wäCH/

verb

To guard a place or people; protect child, etc..

interested

/ˈintrəstəd/

adjective verb

showing curiosity or concern about something or someone. To make someone want to know about something.

excessive

/ikˈsesiv/

adjective

Beyond what is usual or proper.

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