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Effective Questioning | Online Call Center Agent Soft Skills Part 6

19,724 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

92%
  • 4:56 / 5:20

Speech Rate:

  • 178 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

communication

/kəˌmyo͞onəˈkāSH(ə)n/

noun

Talking to people; giving information to people.

effectively

/əˈfektəvlē/

adverb

In a way that produces the desired result.

information

/ˌinfərˈmāSH(ə)n/

noun

Collection of facts and details about something.

critical

/ˈkridək(ə)l/

adjective

Making a negative judgment of something.

questions

/ˈkwesCH(ə)n/

noun other verb

sentence worded or expressed so as to elicit information. Issues or problems you are dealing with. To have or express concerns or uncertainty.

contact
adjective noun verb

Touching or feeling something. Object that allows electricity to run through it. To get in touch with someone.

discussed

/dəˈskəs/

verb

To talk about seriously or in great detail.

helpful

/ˈhelpfəl/

adjective

Doing things that help someone.

listening

/ˈlis(ə)n/

verb

give attention to sound.

situation

/ˌsiCHəˈwāSH(ə)n/

noun

Place, position or area that something is in.

beginning

/bəˈɡiniNG/

adjective noun verb

new or inexperienced. point at which something begins. To do the first part of an action; to start.

callers

/ˈkôlər/

noun other

person who pays brief visit or makes telephone call. People who visit a place for a short time.

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