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Effective Questioning | Online Call Center Agent Soft Skills Part 6

19,724 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

92%
  • 4:56 / 5:20

Speech Rate:

  • 178 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

communication

/kəˌmyo͞onəˈkāSH(ə)n/

noun

imparting or exchanging of information.

effectively

/əˈfektəvlē/

adverb

in such manner as to achieve desired result.

information

/ˌinfərˈmāSH(ə)n/

noun

facts provided or learned.

critical

/ˈkridək(ə)l/

adjective

Most important part.

questions

/ˈkwesCH(ə)n/

noun other verb

sentence worded or expressed so as to elicit information. Issues or problems you are dealing with. ask someone questions.

contact
adjective noun verb

Touching or feeling something. People who can give you information, introductions. To get in touch with someone.

discussed

/dəˈskəs/

verb

talk about something with person or people.

helpful

/ˈhelpfəl/

adjective

Doing things that help someone.

listening

/ˈlis(ə)n/

verb

give attention to sound.

situation

/ˌsiCHəˈwāSH(ə)n/

noun

Place, position or area that something is in.

beginning

/bəˈɡiniNG/

adjective noun verb

new or inexperienced. point at which something begins. To do the first part of an action; to start.

callers

/ˈkôlər/

noun other

person who pays brief visit or makes telephone call. People who visit a place for a short time.

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