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Handling Angry Callers | Online Call Center Agent Soft Skills Part 3

28,776 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

91%
  • 5:13 / 5:41

Speech Rate:

  • 166 wpm - Fast

Category:

  • Howto & Style

Tags :

Intro:

Video Vocabulary

understand

/ˌəndərˈstand/

verb

To know the meaning of language, what someone says.

questioning

/ˈkwesCHəniNG/

adjective noun verb

showing interest in learning new things. action of asking someone questions. To have or express concerns or uncertainty.

provide

/prəˈvīd/

verb

To make certain something will happen or be done.

solution

/səˈlo͞oSH(ə)n/

noun

Way to solve or deal with a problem.

consulting

/kənˈsəltiNG/

adjective noun verb

engaged in business of giving expert advice to people working in professional or technical field. business of giving expert advice to other professionals. To look at a book or map for information.

contact
adjective noun verb

Touching or feeling something. Communication with someone or something. To get in touch with someone.

stopping

/stäp/

verb

come to end.

possible

/ˈpäsəb(ə)l/

adjective noun

able to be done. candidate for job.

talking

/ˈtôkiNG/

adjective noun verb

engaging in speech. action of talking. To make a formal speech about something.

expectations

/ˌekspekˈtāSH(ə)n/

noun other

strong belief that something will happen. Beliefs or hopes that some things are going to happen.

necessary

/ˈnesəˌserē/

adjective noun

essential. basic requirements of life.

handling

/ˈhandliNG/

noun verb

act of taking or holding something in hands. To deal with a particular situation/person; manage.

product

/ˈprädəkt/

noun

End result of a process.

sincere

/sinˈsir/

adjective

free from pretence or deceit.

thoroughly

/ˈTHərəlē/

adverb

in thorough manner.

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