By Levels

Library

EXP: 08888
HITS: {{lyricTraining.hits}}888
STREAKS: {{lyricTraining.streaks}}888
TIME: {{lyricTraining.timeout / 1000}}88
{{word.word}}

{{cue.translated_text}}

{{lyricTraining.hint}}

x{{playblackSpeed.toFixed(2)}}

Loading ..

Not Found

{{annotation.word}} ({{annotation.pos_simplify}})

/{{annotation.phonetic}}/

{{annotation.translation}}

{{annotation.name}}

{{annotation.sub_type}}

{{annotation.definition}}
Back

Games & Quizzes

Training Mode - Typing
Fill the gaps to the Lyric - Best method
Training Mode - Picking
Pick the correct word to fill in the gap
{{game.name}}
{{game.description}} Requires {{game.required_annotions}} vocabulary annotations

Congratulations! You gained {{totalPoint}} XP

You may need to watch a part of the video to unlock quizzes

Don't forget to Sign In to save your points

Repeat Skip ({{game.question_index}}/{{game.questions.length}})
{{part}}
Repeat Skip ({{game.question_index + 1}}/{{game.questions.length}})
{{choice.text}}
{{choice.text}}

Make correct pairs from two columns

{{lyricTraining.finished && lyricTraining.timed_out ? 'Timed Out' : 'Challenge Accomplished'}}

PERFECT HITS {{lyricTraining.stats.PERFECT_HITS}} +{{lyricTraining.stats.PERFECT_HITS * 20}}
HITS {{lyricTraining.stats.HITS}} +{{lyricTraining.stats.HITS * 10}}
LONGEST STREAK {{lyricTraining.stats.LONGEST_STREAKS}} +{{lyricTraining.stats.LONGEST_STREAKS * 10}}
REMAINING TIME {{lyricTraining.timeout / 1000}}s +{{lyricTraining.timeout / 1000}}
TOTAL +{{lyricTraining.exp}}
{{word.word}} - {{dictionary.definition[0].phonetic || ("/" + dictionary.phonetics +"/")}} - {{word.translation}}

We couldn't find definitions for the word you were looking for.
Or maybe the current language is not supported

{{simpleDefinition.pos}}

{{simpleDefinition.def}}

{{word.word}}

Sentences & parts of speech:

  • {{tag.normal}} {{tag.pos_name}}

  • {{c.startTime | duration}}


    {{c.translated_text}}

All {{pos.pos_simplify}}
{{a.word || a.name}}
/{{a.phonetic}}/
{{a.type || a.sub_type}}
{{a.translation}} 		{{a.definition}}

Handling Angry Callers | Online Call Center Agent Soft Skills Part 3

28,776 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

91%
  • 5:13 / 5:41

Speech Rate:

  • 166 wpm - Fast

Category:

  • Howto & Style

Tags :

Intro:

Video Vocabulary

understand

/ˌəndərˈstand/

verb

To know the meaning of language, what someone says.

questioning

/ˈkwesCHəniNG/

adjective noun verb

showing interest in learning new things. action of asking someone questions. To have or express concerns or uncertainty.

provide

/prəˈvīd/

verb

To offer or give something that is wanted, needed.

solution

/səˈlo͞oSH(ə)n/

noun

Mix of a liquid and a solid or a gas.

consulting

/kənˈsəltiNG/

adjective noun verb

engaged in business of giving expert advice to people working in professional or technical field. business of giving expert advice to other professionals. To ask the advice, opinion of a (paid) specialist.

contact
adjective noun verb

Touching or feeling something. Object that allows electricity to run through it. communicate with.

stopping

/stäp/

verb

To no longer do an activity; finish.

possible

/ˈpäsəb(ə)l/

adjective noun

Having a chance of happening, or being true. candidate for job.

talking

/ˈtôkiNG/

adjective noun verb

engaging in speech. action of talking. To make a formal speech about something.

expectations

/ˌekspekˈtāSH(ə)n/

noun other

strong belief that something will happen. Beliefs or hopes that some things are going to happen.

necessary

/ˈnesəˌserē/

adjective noun

Needed or required; unavoidable. basic requirements of life.

handling

/ˈhandliNG/

noun verb

act of taking or holding something in hands. To touch objects with the hands to look at them.

product

/ˈprädəkt/

noun

(Math) the total from multiplying two numbers.

sincere

/sinˈsir/

adjective

Meaning what you say truthfully; honest.

thoroughly

/ˈTHərəlē/

adverb

in thorough manner.

Q
W
E
R
T
Y
U
I
O
P
A
S
D
F
G
H
J
K
L
Z
X
C
V
B
N
M