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Handling Angry Callers | Online Call Center Agent Soft Skills Part 3

28,776 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

91%
  • 5:13 / 5:41

Speech Rate:

  • 166 wpm - Fast

Category:

  • Howto & Style

Tags :

Intro:

Video Vocabulary

understand

/ˌəndərˈstand/

verb

perceive intended meaning of.

questioning

/ˈkwesCHəniNG/

adjective noun verb

showing interest in learning new things. action of asking someone questions. To ask for or try to get information.

provide

/prəˈvīd/

verb

supply.

solution

/səˈlo͞oSH(ə)n/

noun

means of solving problem or dealing with difficult situation.

consulting

/kənˈsəltiNG/

adjective noun verb

engaged in business of giving expert advice to people working in professional or technical field. business of giving expert advice to other professionals. To discuss something to make a decision.

contact
adjective noun verb

Touching or feeling something. Communication with someone or something. To get in touch with someone.

stopping

/stäp/

verb

To finish moving or to come to an end.

possible

/ˈpäsəb(ə)l/

adjective noun

able to be done. candidate for job.

talking

/ˈtôkiNG/

adjective noun verb

engaging in speech. action of talking. To say things or ideas to someone with words.

expectations

/ˌekspekˈtāSH(ə)n/

noun other

strong belief that something will happen. Beliefs or hopes that some things are going to happen.

necessary

/ˈnesəˌserē/

adjective noun

essential. basic requirements of life.

handling

/ˈhandliNG/

noun verb

act of taking or holding something in hands. To control a machine, car etc..

product

/ˈprädəkt/

noun

manufactured article or substance.

sincere

/sinˈsir/

adjective

free from pretence or deceit.

thoroughly

/ˈTHərəlē/

adverb

In a complete way, without missing any part.

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