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  • 00:00

    This video is brought to you by Sporlan quality, integrity
    This video is brought to you by Sporlan quality, integrity

  • 00:04

    and tradition.
    and tradition.

  • 00:11

    All right.
    All right.

  • 00:12

    We've got an exhaust fan right here.
    We've got an exhaust fan right here.

  • 00:14

    We recently just did some work on this fan.
    We recently just did some work on this fan.

  • 00:16

    We put a motor on it.
    We put a motor on it.

  • 00:17

    So I came back out today
    So I came back out today

  • 00:18

    because the customer called complaining that it wasn't working.
    because the customer called complaining that it wasn't working.

  • 00:21

    When I arrived, what I found was the top of the pulley sitting right there.
    When I arrived, what I found was the top of the pulley sitting right there.

  • 00:27

    Okay, now I opened this up just because I wanted to see.
    Okay, now I opened this up just because I wanted to see.

  • 00:30

    We've got a couple of things that we can correct.
    We've got a couple of things that we can correct.

  • 00:32

    Number one, that's not appropriate.
    Number one, that's not appropriate.

  • 00:34

    You don't wrap stranded wire around a screw ever.
    You don't wrap stranded wire around a screw ever.

  • 00:39

    You use a connector and you terminate it correctly.
    You use a connector and you terminate it correctly.

  • 00:42

    So that's an incorrect.
    So that's an incorrect.

  • 00:43

    So we got lots of coaching moments here and some conversations
    So we got lots of coaching moments here and some conversations

  • 00:47

    that I need to have.
    that I need to have.

  • 00:48

    The next thing you know, sometimes things happen.
    The next thing you know, sometimes things happen.

  • 00:50

    We forgot to tighten that screw on. Okay.
    We forgot to tighten that screw on. Okay.

  • 00:53

    Another little thing, pet peeve of mine is don't leave your trash on the roof.
    Another little thing, pet peeve of mine is don't leave your trash on the roof.

  • 00:57

    Right here. Okay, Those little tails. But
    Right here. Okay, Those little tails. But

  • 01:01

    again, I'm just lighting this one up.
    again, I'm just lighting this one up.

  • 01:04

    The other thing I'm noticing,
    The other thing I'm noticing,

  • 01:07

    if you guys can see it,
    if you guys can see it,

  • 01:09

    in no way are those pulleys aligned.
    in no way are those pulleys aligned.

  • 01:12

    This one right here is way down low.
    This one right here is way down low.

  • 01:15

    The bottom of this right here is at the top of that.
    The bottom of this right here is at the top of that.

  • 01:18

    Now I'm going to get the top put on it.
    Now I'm going to get the top put on it.

  • 01:21

    Screwed on.
    Screwed on.

  • 01:22

    And we're going to have to pull this guy off
    And we're going to have to pull this guy off

  • 01:24

    because judging by the screw right here,
    because judging by the screw right here,

  • 01:28

    this guy is going into the bottom of the key.
    this guy is going into the bottom of the key.

  • 01:31

    So in order to move this down,
    So in order to move this down,

  • 01:34

    we're going to have to flip this guy over, which is not ideal.
    we're going to have to flip this guy over, which is not ideal.

  • 01:36

    But we definitely got a lot of learning that can happen.
    But we definitely got a lot of learning that can happen.

  • 01:39

    And some conversations that I need to have.
    And some conversations that I need to have.

  • 01:41

    The pulleys are not aligned.
    The pulleys are not aligned.

  • 01:42

    The top of this was not tightened on that ground.
    The top of this was not tightened on that ground.

  • 01:46

    Screw you, never wrap stranded wire around that.
    Screw you, never wrap stranded wire around that.

  • 01:49

    So I'm going to have to talk to someone about that and fix that.
    So I'm going to have to talk to someone about that and fix that.

  • 01:52

    But we're going to go through this.
    But we're going to go through this.

  • 01:54

    And I'm not just going to stop here.
    And I'm not just going to stop here.

  • 01:56

    We're going to fix these issues.
    We're going to fix these issues.

  • 01:57

    Of course, no charge to the customer.
    Of course, no charge to the customer.

  • 01:59

    And I'm going to investigate the other fans, too,
    And I'm going to investigate the other fans, too,

  • 02:02

    because I hear some fans that are pretty loud over there, that kind of sound.
    because I hear some fans that are pretty loud over there, that kind of sound.

  • 02:04

    So I'll look into those.
    So I'll look into those.

  • 02:07

    But yeah, we always got to be thorough on this.
    But yeah, we always got to be thorough on this.

  • 02:10

    We don't want to be
    We don't want to be

  • 02:13

    rushing through a job.
    rushing through a job.

  • 02:14

    We want to make sure that the customer's
    We want to make sure that the customer's

  • 02:16

    taken care of and everything is 100% callbacks.
    taken care of and everything is 100% callbacks.

  • 02:19

    Callbacks are more than just the cost
    Callbacks are more than just the cost

  • 02:23

    and the money involved in the call because callbacks ruin reputations.
    and the money involved in the call because callbacks ruin reputations.

  • 02:27

    Also, you know, if you have a callback,
    Also, you know, if you have a callback,

  • 02:30

    then the customer says, well, obviously you can't fix it right the first time.
    then the customer says, well, obviously you can't fix it right the first time.

  • 02:33

    Now, sometimes you can't help it.
    Now, sometimes you can't help it.

  • 02:35

    Sometimes there's weird circumstances.
    Sometimes there's weird circumstances.

  • 02:37

    But this one, there was no excuse.
    But this one, there was no excuse.

  • 02:39

    And we need to or I need to correct these problems
    And we need to or I need to correct these problems

  • 02:42

    because this is a direct reflection on me and my company also before anybody asks.
    because this is a direct reflection on me and my company also before anybody asks.

  • 02:47

    That right there is not from us.
    That right there is not from us.

  • 02:50

    Someone hinged this guy years ago.
    Someone hinged this guy years ago.

  • 02:52

    You can tell this is really old damage, but this has been like this for years.
    You can tell this is really old damage, but this has been like this for years.

  • 02:55

    It's driving me nuts.
    It's driving me nuts.

  • 02:56

    But the AC works so the customer doesn't want to deal with that.
    But the AC works so the customer doesn't want to deal with that.

  • 02:59

    But if you look at this, that fan hinges right into that.
    But if you look at this, that fan hinges right into that.

  • 03:02

    So it's just a horrible location.
    So it's just a horrible location.

  • 03:05

    Maybe a little better perspective.
    Maybe a little better perspective.

  • 03:08

    You can see that the bottom of this,
    You can see that the bottom of this,

  • 03:11

    when it's put back together is well above that.
    when it's put back together is well above that.

  • 03:14

    So they're not aligned whatsoever.
    So they're not aligned whatsoever.

  • 03:17

    And you can kind of tell that they weren't aligned because you have a lot of
    And you can kind of tell that they weren't aligned because you have a lot of

  • 03:21

    belt-wear right here.
    belt-wear right here.

  • 03:23

    So I'm going to get this cleaned up and
    So I'm going to get this cleaned up and

  • 03:25

    I don't think the belt is ruined.
    I don't think the belt is ruined.

  • 03:28

    Nah, I think it's fine, but we'll see
    Nah, I think it's fine, but we'll see

  • 03:31

    once we get it on there, because I mentioned
    once we get it on there, because I mentioned

  • 03:38

    the key, which is there's a set screw right there.
    the key, which is there's a set screw right there.

  • 03:41

    You guys are going to be able to see it too.
    You guys are going to be able to see it too.

  • 03:42

    Well,
    Well,

  • 03:44

    it's going into the bottom of the key, meaning that
    it's going into the bottom of the key, meaning that

  • 03:47

    I can't move that down anymore.
    I can't move that down anymore.

  • 03:50

    So I'm going to have to actually invert it and flip it over.
    So I'm going to have to actually invert it and flip it over.

  • 03:52

    And by doing that, I'll be able to move it a lot lower.
    And by doing that, I'll be able to move it a lot lower.

  • 03:55

    I don't like it like that, but it is what it is.
    I don't like it like that, but it is what it is.

  • 03:57

    Because of the style of the motor.
    Because of the style of the motor.

  • 03:58

    There's no way to move this down more and there's no way to move this up more.
    There's no way to move this down more and there's no way to move this up more.

  • 04:02

    You can see it's literally riding right on the bottom.
    You can see it's literally riding right on the bottom.

  • 04:06

    It's not touching, but it's right there.
    It's not touching, but it's right there.

  • 04:08

    So so I'm going to get this pulled off.
    So so I'm going to get this pulled off.

  • 04:10

    I got to use my puller because it's not one.
    I got to use my puller because it's not one.

  • 04:13

    The car will pop it off.
    The car will pop it off.

  • 04:14

    I'll flip it over and then I'll show you guys the process.
    I'll flip it over and then I'll show you guys the process.

  • 04:16

    Alright I took the puller.
    Alright I took the puller.

  • 04:18

    Didn't take much because it's a new thing.
    Didn't take much because it's a new thing.

  • 04:20

    It was just kind of on there type, but it pulled right off.
    It was just kind of on there type, but it pulled right off.

  • 04:22

    Now, if you see now this set screws on this side
    Now, if you see now this set screws on this side

  • 04:25

    and allows me all the room to go as low as I want.
    and allows me all the room to go as low as I want.

  • 04:29

    And now I'll try to see if that lines up.
    And now I'll try to see if that lines up.

  • 04:32

    Now there's a possibility even that won't line up.
    Now there's a possibility even that won't line up.

  • 04:34

    So I got to go get a straight edge and we'll get a belt on there
    So I got to go get a straight edge and we'll get a belt on there

  • 04:36

    and we'll try to make sure it's going to work.
    and we'll try to make sure it's going to work.

  • 04:38

    If not, we'll have to get some sort of a, we’ll have to do something here.
    If not, we'll have to get some sort of a, we’ll have to do something here.

  • 04:41

    Looking at this
    Looking at this

  • 04:44

    this belt, when I try to put it on, is a hair too tight.
    this belt, when I try to put it on, is a hair too tight.

  • 04:47

    I don't like how tight it is.
    I don't like how tight it is.

  • 04:48

    And because of everything, we can't go we can't bring this
    And because of everything, we can't go we can't bring this

  • 04:53

    basically to loosen it.
    basically to loosen it.

  • 04:55

    You bring this nut in and this whole bracket sets in, which is in.
    You bring this nut in and this whole bracket sets in, which is in.

  • 04:59

    We can't do that because of this motor box right here.
    We can't do that because of this motor box right here.

  • 05:02

    So I could either cut this bolt or I can go get a bigger belt,
    So I could either cut this bolt or I can go get a bigger belt,

  • 05:06

    which I think is what I'm going to do. I'm going to go get a bigger belt.
    which I think is what I'm going to do. I'm going to go get a bigger belt.

  • 05:09

    We're going to make this right.
    We're going to make this right.

  • 05:10

    So we need aX 55, maybe
    So we need aX 55, maybe

  • 05:13

    even ax 56 ax 56 because there's plenty of room here.
    even ax 56 ax 56 because there's plenty of room here.

  • 05:17

    So I think we're going to get some 56 belts.
    So I think we're going to get some 56 belts.

  • 05:20

    Also, I think what I'm going to have to do, because judging
    Also, I think what I'm going to have to do, because judging

  • 05:23

    by the look of it, this is also not sitting level because of the fan.
    by the look of it, this is also not sitting level because of the fan.

  • 05:29

    Something's in here.
    Something's in here.

  • 05:30

    So I think
    So I think

  • 05:31

    I'm going to have to drill some new holes and drop this motor down to that bolt.
    I'm going to have to drill some new holes and drop this motor down to that bolt.

  • 05:34

    All right there.
    All right there.

  • 05:35

    If I drop that down, that'll drop everything down.
    If I drop that down, that'll drop everything down.

  • 05:38

    And I should be able to level it out.
    And I should be able to level it out.

  • 05:41

    First thing I got to do is check to see if the fans level,
    First thing I got to do is check to see if the fans level,

  • 05:43

    because if that's the case, then what I could do is
    because if that's the case, then what I could do is

  • 05:47

    bolt it up on this
    bolt it up on this

  • 05:48

    side to the bracket and then put a level on it
    side to the bracket and then put a level on it

  • 05:51

    and make sure that when I drill the holes for this side, they're lined up.
    and make sure that when I drill the holes for this side, they're lined up.

  • 05:55

    I think that'll work.
    I think that'll work.

  • 05:56

    This whole thing looks like a redo, huh?
    This whole thing looks like a redo, huh?

  • 05:58

    All right.
    All right.

  • 05:59

    See, I always put connectors, so a simple
    See, I always put connectors, so a simple

  • 06:03

    yellow fort connector crimped it on.
    yellow fort connector crimped it on.

  • 06:06

    We're good to go. That problem solved.
    We're good to go. That problem solved.

  • 06:08

    Now, I need to get to the bottom.
    Now, I need to get to the bottom.

  • 06:10

    I'm going to go get some belts, and then,
    I'm going to go get some belts, and then,

  • 06:13

    Well, I tell you what, before I get the belts,
    Well, I tell you what, before I get the belts,

  • 06:15

    I need to level out the motor and make sure that it's going to work
    I need to level out the motor and make sure that it's going to work

  • 06:19

    before I go all the way to the supply house.
    before I go all the way to the supply house.

  • 06:21

    So I'm going to work on getting the motor leveled out.
    So I'm going to work on getting the motor leveled out.

  • 06:23

    Go get a level from the van and a straight edge and get the pulley lined up.
    Go get a level from the van and a straight edge and get the pulley lined up.

  • 06:27

    And once I do that, then we'll worry about putting the belts on
    And once I do that, then we'll worry about putting the belts on

  • 06:50

    so that entire motor needs to turn left
    so that entire motor needs to turn left

  • 06:53

    just the hair because it's not sitting level
    just the hair because it's not sitting level

  • 07:05

    now. Next thing
    now. Next thing

  • 07:07

    we need to make sure that the fan is level two
    we need to make sure that the fan is level two

  • 07:30

    so the fans not sitting level.
    so the fans not sitting level.

  • 07:32

    So that means that I can't really use the level
    So that means that I can't really use the level

  • 07:34

    to level out the motor, which makes it even more difficult.
    to level out the motor, which makes it even more difficult.

  • 07:37

    So I got to use the icrometer.
    So I got to use the icrometer.

  • 07:39

    Judging from the looks, to be honest with you,
    Judging from the looks, to be honest with you,

  • 07:45

    it actually looks like it might be pretty darn straight.
    it actually looks like it might be pretty darn straight.

  • 07:49

    Maybe I won't have to drill the motor bolts out.
    Maybe I won't have to drill the motor bolts out.

  • 07:52

    I think it's an optical illusion. Now here's one of the downsides.
    I think it's an optical illusion. Now here's one of the downsides.

  • 07:55

    So like, okay, let's use a straight edge, right?
    So like, okay, let's use a straight edge, right?

  • 07:58

    Well, the problem is, is that these pulleys are different heights.
    Well, the problem is, is that these pulleys are different heights.

  • 08:03

    So a straight edge, what you could do is say, okay, this end
    So a straight edge, what you could do is say, okay, this end

  • 08:07

    and this end is not touching right here on the straight edge.
    and this end is not touching right here on the straight edge.

  • 08:12

    Right?
    Right?

  • 08:12

    But in a perfect world, you would want all ends
    But in a perfect world, you would want all ends

  • 08:16

    touching where the straight edge makes contact with the pulleys.
    touching where the straight edge makes contact with the pulleys.

  • 08:19

    But the thing is, is that the pulleys aren't the same.
    But the thing is, is that the pulleys aren't the same.

  • 08:23

    The thickness of this top piece is not the same, so it's not really
    The thickness of this top piece is not the same, so it's not really

  • 08:28

    you got to use some sort of an eyeball in here,
    you got to use some sort of an eyeball in here,

  • 08:31

    especially on something like this.
    especially on something like this.

  • 08:32

    You can get sophisticated laser level stuff,
    You can get sophisticated laser level stuff,

  • 08:35

    but we're not going to use that on a fan this small.
    but we're not going to use that on a fan this small.

  • 08:38

    So judging by the look, it actually
    So judging by the look, it actually

  • 08:41

    looks like it might be pretty lined up like where I have it.
    looks like it might be pretty lined up like where I have it.

  • 08:45

    So I might not need to, like I said, drill the motor out,
    So I might not need to, like I said, drill the motor out,

  • 08:48

    but I need to make sure that the motor as best as possible.
    but I need to make sure that the motor as best as possible.

  • 08:52

    I might need to shift the motor a little bit
    I might need to shift the motor a little bit

  • 08:54

    because I feel like it's kind of twisted this way.
    because I feel like it's kind of twisted this way.

  • 08:56

    So it's kind of tricky.
    So it's kind of tricky.

  • 08:58

    I think what I'm going to do
    I think what I'm going to do

  • 08:59

    because it is lined up as best as it's going to get right here.
    because it is lined up as best as it's going to get right here.

  • 09:03

    Okay, so that's good.
    Okay, so that's good.

  • 09:04

    I'm going to go get a bigger belt.
    I'm going to go get a bigger belt.

  • 09:06

    And these bearings need grease.
    And these bearings need grease.

  • 09:08

    They're loud, loud bearings.
    They're loud, loud bearings.

  • 09:09

    So we're going to go out and grease those guys up
    So we're going to go out and grease those guys up

  • 09:12

    and hopefully that shuts up the bearings.
    and hopefully that shuts up the bearings.

  • 09:15

    And like I said, when I get
    And like I said, when I get

  • 09:17

    back to I'll twist this guy just a little bit
    back to I'll twist this guy just a little bit

  • 09:20

    because it's a little off in that direction.
    because it's a little off in that direction.

  • 09:22

    All right. I went ahead and grease these guys up.
    All right. I went ahead and grease these guys up.

  • 09:24

    The bearings don't sound the greatest, but they calm down as far as the loud noise.
    The bearings don't sound the greatest, but they calm down as far as the loud noise.

  • 09:28

    But in the future, we're going to need to replace those bearings pretty quick.
    But in the future, we're going to need to replace those bearings pretty quick.

  • 09:32

    Now I'm going to go ahead and head and go get this new belt
    Now I'm going to go ahead and head and go get this new belt

  • 09:35

    and then we should be good to go on this one.
    and then we should be good to go on this one.

  • 09:38

    So what I'm doing now is we are going to
    So what I'm doing now is we are going to

  • 09:42

    tighten up the belt now.
    tighten up the belt now.

  • 09:43

    I ended up getting two different sized belts.
    I ended up getting two different sized belts.

  • 09:46

    I got an 855 and then 856 because I didn't know what it would take.
    I got an 855 and then 856 because I didn't know what it would take.

  • 09:49

    The 55 works perfectly and what I'm going to do is back
    The 55 works perfectly and what I'm going to do is back

  • 09:53

    this nut on this backside this way,
    this nut on this backside this way,

  • 09:56

    and that's going to put tension on here and that's the proper way to talk this.
    and that's going to put tension on here and that's the proper way to talk this.

  • 10:00

    You technically don't want to be rolling belts on.
    You technically don't want to be rolling belts on.

  • 10:02

    I know I was doing that with the old one.
    I know I was doing that with the old one.

  • 10:04

    And sometimes you have to do what you have to do.
    And sometimes you have to do what you have to do.

  • 10:05

    I'm not going to say I don't roll on belts. I do.
    I'm not going to say I don't roll on belts. I do.

  • 10:08

    But in a perfect world, don't do it and tighten this way
    But in a perfect world, don't do it and tighten this way

  • 10:12

    from these guys, you know, start, loosen and pull the tension.
    from these guys, you know, start, loosen and pull the tension.

  • 10:16

    So I'm going to work on that right now.
    So I'm going to work on that right now.

  • 10:17

    All right. Got everything tightened up.
    All right. Got everything tightened up.

  • 10:20

    Now we have room right here to, you know, tighten the dot if we need to.
    Now we have room right here to, you know, tighten the dot if we need to.

  • 10:24

    I got a spare belt to go in here.
    I got a spare belt to go in here.

  • 10:26

    I just need to tighten the screws on this.
    I just need to tighten the screws on this.

  • 10:30

    Looks like
    Looks like

  • 10:30

    they turned off the switch downstairs because it's on and it's not running.
    they turned off the switch downstairs because it's on and it's not running.

  • 10:34

    But I'm going to run down there.
    But I'm going to run down there.

  • 10:35

    Get that turned on.
    Get that turned on.

  • 10:36

    We'll find a permanent place for that spare belt inside here.
    We'll find a permanent place for that spare belt inside here.

  • 10:39

    We'll get rid of the old stuff,
    We'll get rid of the old stuff,

  • 10:42

    and hopefully this will be good.
    and hopefully this will be good.

  • 10:43

    All right.
    All right.

  • 10:44

    I did everything right.
    I did everything right.

  • 10:45

    This should turn on
    This should turn on

  • 10:49

    and we are operating the way that it should be.
    and we are operating the way that it should be.

  • 10:52

    It's going in the right direction and we'll talk to them eventually.
    It's going in the right direction and we'll talk to them eventually.

  • 10:55

    They're going to need to replace these bearings on here.
    They're going to need to replace these bearings on here.

  • 10:57

    But it's fine for now.
    But it's fine for now.

  • 10:59

    Fans working.
    Fans working.

  • 11:00

    All the other fans are working, but they do have issues
    All the other fans are working, but they do have issues

  • 11:03

    with like belts and stuff. I brought that to their attention.
    with like belts and stuff. I brought that to their attention.

  • 11:05

    So we'll be back soon to fix that.
    So we'll be back soon to fix that.

  • 11:07

    But this one right here is our problem.
    But this one right here is our problem.

  • 11:10

    No charge to the customer because we've got to make things right now.
    No charge to the customer because we've got to make things right now.

  • 11:16

    Here's the thing.
    Here's the thing.

  • 11:18

    You know, I could be a shady contractor
    You know, I could be a shady contractor

  • 11:22

    and I could
    and I could

  • 11:25

    charge them for this and they wouldn't know the difference.
    charge them for this and they wouldn't know the difference.

  • 11:29

    Okay, They wouldn't. But
    Okay, They wouldn't. But

  • 11:32

    I'm not interested in making a quick buck.
    I'm not interested in making a quick buck.

  • 11:33

    I want to continue to work for this customer.
    I want to continue to work for this customer.

  • 11:36

    I'm just going to have a conversation with my employee
    I'm just going to have a conversation with my employee

  • 11:39

    and we're going to coach some issues and correct and learn from this.
    and we're going to coach some issues and correct and learn from this.

  • 11:43

    Okay? Nobody's going to get yelled at.
    Okay? Nobody's going to get yelled at.

  • 11:45

    It's just going to be like, Hey, this is why we don't do this.
    It's just going to be like, Hey, this is why we don't do this.

  • 11:48

    This is why it can happen.
    This is why it can happen.

  • 11:50

    You know, this is why we don't operate in a hurry.
    You know, this is why we don't operate in a hurry.

  • 11:52

    We don't do rush jobs.
    We don't do rush jobs.

  • 11:54

    I don't pressure my guys. I don't badger my guys.
    I don't pressure my guys. I don't badger my guys.

  • 11:56

    They get all the time that they need to work on equipment.
    They get all the time that they need to work on equipment.

  • 11:58

    And if they can't get it done, then we come back another day.
    And if they can't get it done, then we come back another day.

  • 12:01

    Because I'm more concerned
    Because I'm more concerned

  • 12:02

    with my customer having good properly operating equipment
    with my customer having good properly operating equipment

  • 12:06

    and then continuing to use me for years and years and years to come.
    and then continuing to use me for years and years and years to come.

  • 12:09

    Then for me to make a quick buck off of a silly job like this.
    Then for me to make a quick buck off of a silly job like this.

  • 12:12

    So this was.
    So this was.

  • 12:13

    A little bit different of a video, never really done anything like this, but
    A little bit different of a video, never really done anything like this, but

  • 12:17

    I figured that this was a good coaching moment all the way around.
    I figured that this was a good coaching moment all the way around.

  • 12:20

    Okay.
    Okay.

  • 12:20

    Had a good discussion with my employee and he was very receptive to everything
    Had a good discussion with my employee and he was very receptive to everything

  • 12:25

    and understood where the faults were, showed him some video, showed him
    and understood where the faults were, showed him some video, showed him

  • 12:28

    some different things, saying, Look, this is how you can improve.
    some different things, saying, Look, this is how you can improve.

  • 12:30

    These are some mistakes that were made and it was all little things,
    These are some mistakes that were made and it was all little things,

  • 12:34

    you know, just simple mistakes, like, hey, we didn't get the pulleys aligned, okay?
    you know, just simple mistakes, like, hey, we didn't get the pulleys aligned, okay?

  • 12:38

    We forgot to tighten the set, screw on the top of the pulley and the ground.
    We forgot to tighten the set, screw on the top of the pulley and the ground.

  • 12:42

    The ground was more I mean, it was grounded,
    The ground was more I mean, it was grounded,

  • 12:45

    it was functional, but it's just not a good way of doing things.
    it was functional, but it's just not a good way of doing things.

  • 12:49

    Okay?
    Okay?

  • 12:49

    And I do realize, I'm sure everybody's already
    And I do realize, I'm sure everybody's already

  • 12:51

    yelling at me in the comments that there is a time and place
    yelling at me in the comments that there is a time and place

  • 12:55

    that you can actually use stranded wire and wrap it around a screw.
    that you can actually use stranded wire and wrap it around a screw.

  • 13:00

    There's special little bushings that go behind a screw that actually contain wire.
    There's special little bushings that go behind a screw that actually contain wire.

  • 13:04

    It's not my favorite way of doing things.
    It's not my favorite way of doing things.

  • 13:06

    I don't like wrapping stranded wire
    I don't like wrapping stranded wire

  • 13:09

    around anything, so I realize it can be done.
    around anything, so I realize it can be done.

  • 13:12

    But that's not how we do it
    But that's not how we do it

  • 13:14

    and understand something that these videos are actually meant for my employees
    and understand something that these videos are actually meant for my employees

  • 13:18

    and the public just gets you benefit from watching them or entertainment
    and the public just gets you benefit from watching them or entertainment

  • 13:22

    or whatever you want to, whatever you guys get from it. Right?
    or whatever you want to, whatever you guys get from it. Right?

  • 13:24

    But they're genuinely intended for my employees as a training aid.
    But they're genuinely intended for my employees as a training aid.

  • 13:28

    Okay, So we don't wrap stranded wire, period.
    Okay, So we don't wrap stranded wire, period.

  • 13:32

    Okay.
    Okay.

  • 13:33

    I realize and I'm not saying I've never done it before,
    I realize and I'm not saying I've never done it before,

  • 13:36

    but it's just not good.
    but it's just not good.

  • 13:37

    There's too much care and thought that needs to go into wrapping
    There's too much care and thought that needs to go into wrapping

  • 13:41

    that stranded wire to make sure it's done right.
    that stranded wire to make sure it's done right.

  • 13:43

    There's lots of things that we could have done better,
    There's lots of things that we could have done better,

  • 13:46

    like if we simply would have just reverse
    like if we simply would have just reverse

  • 13:47

    the rotation of the wire and had it wrapped in a clockwise fashion.
    the rotation of the wire and had it wrapped in a clockwise fashion.

  • 13:51

    So that when when you tightened it, it actually tightened the wire into there.
    So that when when you tightened it, it actually tightened the wire into there.

  • 13:54

    But still, it's not a good way of doing it.
    But still, it's not a good way of doing it.

  • 13:56

    Those yellow fork connectors are super easy to crimp on and be done with.
    Those yellow fork connectors are super easy to crimp on and be done with.

  • 14:00

    Okay, so went ahead, like I said,
    Okay, so went ahead, like I said,

  • 14:03

    had a discussion with my employee on the places that we can improve on.
    had a discussion with my employee on the places that we can improve on.

  • 14:06

    Okay.
    Okay.

  • 14:07

    And just explained everything and it's okay
    And just explained everything and it's okay

  • 14:11

    to make mistakes right, as long as you grow and learn from them.
    to make mistakes right, as long as you grow and learn from them.

  • 14:14

    Okay.
    Okay.

  • 14:15

    So you know I'm always, always
    So you know I'm always, always

  • 14:19

    very concerned with the customers perception of me and my company.
    very concerned with the customers perception of me and my company.

  • 14:23

    Okay.
    Okay.

  • 14:24

    So it's very important that we take care of issues.
    So it's very important that we take care of issues.

  • 14:26

    I don't like callbacks.
    I don't like callbacks.

  • 14:28

    Callbacks are really, really bad and they ruin your reputation.
    Callbacks are really, really bad and they ruin your reputation.

  • 14:31

    Okay.
    Okay.

  • 14:32

    I don't like going on my employees callbacks either
    I don't like going on my employees callbacks either

  • 14:35

    because it actually makes them look worse in the eyes of the customer.
    because it actually makes them look worse in the eyes of the customer.

  • 14:38

    Because think about it,
    Because think about it,

  • 14:40

    one of my employees goes out there and fixes something
    one of my employees goes out there and fixes something

  • 14:42

    and then it doesn't work again. And then I show up.
    and then it doesn't work again. And then I show up.

  • 14:45

    Then the customer starts, you know, thinking in their head, Hey, well,
    Then the customer starts, you know, thinking in their head, Hey, well,

  • 14:48

    I want this person to come out because he's the person that always saves the day,
    I want this person to come out because he's the person that always saves the day,

  • 14:52

    you know what I'm saying?
    you know what I'm saying?

  • 14:53

    So in general, I don't like going on their callbacks.
    So in general, I don't like going on their callbacks.

  • 14:56

    Okay. But at the same time,
    Okay. But at the same time,

  • 14:58

    sometimes I have to, right?
    sometimes I have to, right?

  • 15:00

    And in this situation I went back out there
    And in this situation I went back out there

  • 15:02

    and we took care of everything again, no charge to the customer
    and we took care of everything again, no charge to the customer

  • 15:05

    because we got to make sure that they're happy. Right?
    because we got to make sure that they're happy. Right?

  • 15:08

    I don't want to make a quick buck off of them.
    I don't want to make a quick buck off of them.

  • 15:10

    I want to continue to make money off
    I want to continue to make money off

  • 15:11

    of them for years and years and years to come in an honest and fair way.
    of them for years and years and years to come in an honest and fair way.

  • 15:15

    I provide a service and that's services to maintain
    I provide a service and that's services to maintain

  • 15:18

    and repair their equipment that inevitably is going to break down no matter what.
    and repair their equipment that inevitably is going to break down no matter what.

  • 15:22

    Right.
    Right.

  • 15:23

    So if I can be honest and fair and trustworthy
    So if I can be honest and fair and trustworthy

  • 15:26

    with them, right, then maybe they're going to continue to use me.
    with them, right, then maybe they're going to continue to use me.

  • 15:30

    Now in this situation,
    Now in this situation,

  • 15:31

    I very easily could have just charged the customer for this work
    I very easily could have just charged the customer for this work

  • 15:34

    and they would have paid it because they trust me.
    and they would have paid it because they trust me.

  • 15:36

    But I can't sleep at night.
    But I can't sleep at night.

  • 15:39

    If I was to try to rip my customers off, I wouldn't be able to sleep at night
    If I was to try to rip my customers off, I wouldn't be able to sleep at night

  • 15:42

    because I have a conscience and it wears and sits and just drags me down.
    because I have a conscience and it wears and sits and just drags me down.

  • 15:47

    Okay, So I have to do right by my customers.
    Okay, So I have to do right by my customers.

  • 15:50

    I have to make sure they're taken care of.
    I have to make sure they're taken care of.

  • 15:52

    All right.
    All right.

  • 15:52

    So this was a learning lesson.
    So this was a learning lesson.

  • 15:55

    We all learn from it, you know, and my employee learned from it.
    We all learn from it, you know, and my employee learned from it.

  • 15:58

    And we're going to grow from this. Okay.
    And we're going to grow from this. Okay.

  • 16:00

    So I know this was kind of a different video, but it is what it is.
    So I know this was kind of a different video, but it is what it is.

  • 16:03

    I really do appreciate you guys making it to the end.
    I really do appreciate you guys making it to the end.

  • 16:05

    As usual,
    As usual,

  • 16:06

    if you haven't already, please consider subscribing to the YouTube channel
    if you haven't already, please consider subscribing to the YouTube channel

  • 16:10

    That really does help out the channel and interact whenever possible.
    That really does help out the channel and interact whenever possible.

  • 16:14

    Thumbs up comments, whatever it may be.
    Thumbs up comments, whatever it may be.

  • 16:17

    Definitely helps any kind of engagement with the channel.
    Definitely helps any kind of engagement with the channel.

  • 16:20

    If you're interested in supporting the channel,
    If you're interested in supporting the channel,

  • 16:22

    there's a couple different ways you can do so.
    there's a couple different ways you can do so.

  • 16:24

    The easiest way to help support the channel is simply
    The easiest way to help support the channel is simply

  • 16:26

    just watch the videos from beginning to end.
    just watch the videos from beginning to end.

  • 16:28

    That's that's the easiest way. Okay.
    That's that's the easiest way. Okay.

  • 16:30

    You can financially support the channels via PayPal, Patreon
    You can financially support the channels via PayPal, Patreon

  • 16:34

    or YouTube channel memberships.
    or YouTube channel memberships.

  • 16:35

    Those are all different monthly commitments. You can make.
    Those are all different monthly commitments. You can make.

  • 16:38

    That's on you.
    That's on you.

  • 16:39

    There's links in the show notes if you're interested in doing that.
    There's links in the show notes if you're interested in doing that.

  • 16:41

    Another great way to support the channel is by visiting my website.
    Another great way to support the channel is by visiting my website.

  • 16:45

    HVACRvideos.com. We have merchandise available.
    HVACRvideos.com. We have merchandise available.

  • 16:48

    That's actually where these hats are available
    That's actually where these hats are available

  • 16:50

    and soon we're going to have some new hats.
    and soon we're going to have some new hats.

  • 16:51

    So stay tuned.
    So stay tuned.

  • 16:53

    I got a shipping confirmation that they're going to be here anytime soon.
    I got a shipping confirmation that they're going to be here anytime soon.

  • 16:56

    We have. Some flat bill.
    We have. Some flat bill.

  • 16:57

    Hats and we have some Dad caps, so those will be available very, very soon.
    Hats and we have some Dad caps, so those will be available very, very soon.

  • 17:02

    And another great way to help support the channel, if you're interested
    And another great way to help support the channel, if you're interested

  • 17:04

    in doing so, is if you want to check out trutechtools.com which is a tool website
    in doing so, is if you want to check out trutechtools.com which is a tool website

  • 17:10

    specifically for air conditioning, refrigeration and airflow stuff.
    specifically for air conditioning, refrigeration and airflow stuff.

  • 17:14

    If you go to their website, they have lots of great tools.
    If you go to their website, they have lots of great tools.

  • 17:16

    I purchase a good majority of my tools from there.
    I purchase a good majority of my tools from there.

  • 17:20

    If you
    If you

  • 17:20

    use my offer code, bigpicture one word
    use my offer code, bigpicture one word

  • 17:23

    you'll get an 8% discount on checkout on almost all the items on the website.
    you'll get an 8% discount on checkout on almost all the items on the website.

  • 17:27

    There's a few things it doesn't apply to, but the cool thing is
    There's a few things it doesn't apply to, but the cool thing is

  • 17:30

    when you use my offer code, not only do you get an 8% discount,
    when you use my offer code, not only do you get an 8% discount,

  • 17:34

    but I get a small commission from that.
    but I get a small commission from that.

  • 17:35

    So it's a win win.
    So it's a win win.

  • 17:37

    You get a discount on your tools, you get great tools from a great place,
    You get a discount on your tools, you get great tools from a great place,

  • 17:41

    and then I get a small commission.
    and then I get a small commission.

  • 17:42

    So it's a cool way to help support the channel.
    So it's a cool way to help support the channel.

  • 17:44

    If you're interested in doing that.
    If you're interested in doing that.

  • 17:45

    Okay. Again, trutechtools.com.
    Okay. Again, trutechtools.com.

  • 17:48

    I really do appreciate you guys.
    I really do appreciate you guys.

  • 17:50

    Thank you so very much.
    Thank you so very much.

  • 17:51

    And we will catch you on the next one. Okay.
    And we will catch you on the next one. Okay.

All noun
quality
/ˈkwälədē/

word

High level of worth or excellence

WE MESSED UP (IT HAPPENS)

33,758 views

Intro:

This video is brought to you by Sporlan quality, integrity
and tradition.. All right.. We've got an exhaust fan right here.. We recently just did some work on this fan.. We put a motor on it.. So I came back out today. because the customer called complaining that it wasn't working.
When I arrived, what I found was the top of the pulley sitting right there.
Okay, now I opened this up just because I wanted to see.
We've got a couple of things that we can correct.. Number one, that's not appropriate.. You don't wrap stranded wire around a screw ever.. You use a connector and you terminate it correctly.
So that's an incorrect.. So we got lots of coaching moments here and some conversations
that I need to have.. The next thing you know, sometimes things happen.. We forgot to tighten that screw on. Okay.. Another little thing, pet peeve of mine is don't leave your trash on the roof.

Video Vocabulary

/kōCH/

noun verb

Teaching others how to do (sport, job). To teach others how to do something (e.g. sport).

/ˈstrandəd/

adjective verb

Stuck or trapped somewhere. To cause to be stuck or trapped somewhere.

/briNG/

verb

take someone or something to place.

/ˈrēs(ə)ntlē/

adverb

Just a while ago; not long ago.

/ˈtərməˌnāt/

verb

bring to end.

/ˈmōmənt/

noun other

brief period of time. Very short or brief periods of time.

/ˈpo͝olē/

noun other verb

wheel with grooved rim around which cord passes, which acts to change direction of force applied to cord. Device for heavy lifting with wheel drawn by chain. hoist with pulley.

/ˈtītn/

verb

make or become tight or tighter.

/kəˈnektər/

noun

thing which links two or more things together.

/kəmˈplāniNG/

adjective noun verb

expressing dissatisfaction. expression of dissatisfaction. To say something is wrong and should be changed.

/ˈsəmˌtīmz/

adverb

Only at certain times; occasionally.

/iɡˈzôst/

noun verb

Waste gas from an engine, e.g. from a car. To make a person feel very tired or without energy.

/bēˈkəz/

conjunction

For a reason.

/əˈnəT͟Hər/

adjective determiner pronoun

One more, but not this. used to refer to additional person or thing of same type as one. additional person or thing of same type.

/ˈsidiNG/

adjective noun verb

in seated position. continuous period of being seated. To take an exam.