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Service Blueprinting FAQ

22,467 views

NNgroup

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 5:14 / 5:35

Speech Rate:

  • 163 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

feeling

/ˈfēliNG/

adjective noun verb

showing emotion or sensitivity. Sensation or emotion you experience. To sense through direct contact; touch.

practitioners

/prakˈtiSH(ə)nər/

noun other

person actively engaged in art, discipline, or profession. People working in a profession, such as medicine.

research

/ˈrēˌsərCH/

noun verb

systematic investigation into and study of materials and sources. investigate systematically.

depends

/dəˈpend/

verb

Be controlled or determined by..

between

/bəˈtwēn/

adverb preposition

in space separating things. From one person, thing, or place, to another.

business

/ˈbiznəs/

noun

person's regular occupation etc..

blueprint

/ˈblo͞oˌprint/

noun verb

Method use to plan or organize something. draw up.

answering

/ˈansər/

verb

say or write in response.

service

/ˈsərvəs/

noun verb

Job that is performed by members of the military. To help or do work for someone, e.g. in a store.

customer

/ˈkəstəmər/

noun

Someone who buys goods or services from a business.

primary

/ˈprīˌmerē/

adjective noun verb

Most important, most basic or essential. preliminary election. run as opponent of incumbent in preliminary election.

thinking

/ˈTHiNGkiNG/

adjective noun verb

using thought or rational judgement. Thoughts behind an idea, opinion or belief. To have an idea, opinion or belief about something.

journey

/ˈjərnē/

noun verb

act of travelling from one place to another. travel somewhere.

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