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5 Tips for Expressing Empathy Over the Phone | Online Call Center Agent Soft Skills Part 2

38,731 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

92%
  • 4:07 / 4:26

Speech Rate:

  • 167 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

sincerity

/sinˈserədē/

noun

absence of pretence or hypocrisy.

empathy

/ˈempəTHē/

noun

Understanding how other people feel/suffer.

services

/ˈsərvəs/

noun other verb

action of helping or doing work for someone. Maintenance of machineries so it runs well, e.g. cars. perform routine maintenance or repair work on.

someone

/ˈsəmˌwən/

pronoun

unknown or unspecified person.

positivity

/ˌpäzəˈtivədē/

noun

Tendency to be positive or accepting.

contact
adjective noun verb

Touching or feeling something. Touching or feeling something. To get in touch with someone.

attitude

/ˈadəˌt(y)o͞od/

noun

way of thinking.

insincere

/ˌinsənˈsir/

adjective

Lacking sincerity.

effective
adjective

Working efficiently to produce a desired result.

training

/ˈtrāniNG/

noun verb

action of teaching person or animal particular skill or type of behaviour. To point a certain way or toward something.

stopping

/stäp/

verb

come to end.

improve

/imˈpro͞ov/

verb

To make, or become, something better.

superstar

/ˈso͞opərˌstär/

noun

extremely famous and successful performer.

anything

/ˈenēˌTHiNG/

pronoun

used to refer to thing, no matter what.

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