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5 Tips for Expressing Empathy Over the Phone | Online Call Center Agent Soft Skills Part 2

38,731 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

92%
  • 4:07 / 4:26

Speech Rate:

  • 167 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

sincerity

/sinˈserədē/

noun

The quality of being open and truthful.

empathy

/ˈempəTHē/

noun

ability to understand and share feelings of another.

services

/ˈsərvəs/

noun other verb

action of helping or doing work for someone. Ceremonies for religious purposes. To help or do work for someone, e.g. in a store.

someone

/ˈsəmˌwən/

pronoun

unknown or unspecified person.

positivity

/ˌpäzəˈtivədē/

noun

practice of being or tendency to be positive or optimistic in attitude.

contact
adjective noun verb

Touching or feeling something. Object that allows electricity to run through it. To get in touch with someone.

attitude

/ˈadəˌt(y)o͞od/

noun

Way you act, think and feel about something.

insincere

/ˌinsənˈsir/

adjective

not expressing genuine feelings.

effective
adjective

Working efficiently to produce a desired result.

training

/ˈtrāniNG/

noun verb

Act of educating someone to get better at. To point a certain way or toward something.

stopping

/stäp/

verb

come to end.

improve

/imˈpro͞ov/

verb

To make, or become, something better.

superstar

/ˈso͞opərˌstär/

noun

extremely famous and successful performer.

anything

/ˈenēˌTHiNG/

pronoun

A thing of any kind.

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