Yeah! and you can still actually see  the dent in the playground wall, and  

that when I knew I always wanted to be dentist. But, tell me, what do you do? 

Oh Well, I m actually an Operations  manager. I work for Widget Co.

Urm. Ah, Sounds good Urm Ah. Ooh look, the ice-free cocktails!

Hi there - I m Laurence Gartside I'm a management  trainer and consultant in business operations.  

Helping you and your team level up  your business operations fundamentals.

So! How about a career move where you can generate  blank, confused looks wherever you go, whilst,  

simultaneously taking responsibility for  some of the most fundamental aspects of  

basically, any organisation?... Well then, it seems that being an  

operations manager really might be for you . But, what is it that they do and how can it be  

so important to so many different industries? Even  ones that don't even use the word "operations". 

Operations is one of the main functions /  (or departments you could say) of almost  

any organisation. It's the core daily  activities that create and deliver value  

to customers. Operations has to work closely  with other business functions such as customer  

support, finance or marketing but it's the  operations where the real doing gets done. 

I've got separate intro videos on what business  operations is and what "Operations Management" is  

in general but in this video, we re really  looking at the actual role of operations  

manager - the core essentials across a huge range  of types of organisations and industries and also  

some of the other names of jobs used for what  is again, at its core, an operations manager.  

Basically, everything you buy has come to  you via operations managers. Your chair,  

your computer, your internet service, hospital  treatment, your Big Mac, the IT phone support  

centre, the water coming out of your tap, the  Amazon package you got delivered. Everything.  

Every one of these products and services  was created and delivered under the design,  

planning and supervision of operations managers. Operations managers are responsible for designing,  

delivering, developing and directing  the operations of an organisation. 

Designing the operations means what processes  should be used, planning how much space,  

equipment, labour, energy and materials  will be required. What layout, what skills,  

how should the people and equipment be  organised and interact with each other. 

Operations managers would be integral to the  design of a factory, a hospital, an airport or  

a new fast-food restaurant. Each of these are  the operational core of giant organisations  

with a vast amounts of repetitive inputs  being transformed through a set of processes  

to produce a flow of higher value outputs... and  the design of these systems, both the physical and  

the organisational aspects, are absolutely  integral to their abilities and success.  

"Delivering" means the planning and  controlling of the ongoing operations.  

Factories are not run by machines, airports  are not run by pilots and in hospitals,  

doctors have an essential but only partial role  and expertise in the huge daily management of  

running the daily activities of the organisation.  For some doctors, a big part of their role is  

operations manager, far far away and totally  different from any surgical operations.  

Developing is about continuous improvement.  However well designed the systems are,  

there is always opportunity for improvement and  also external changes to the business environment,  

new customer demands or new technology  to be considered and incorporated.  

Finally, operations managers are responsible for  directing the operations. This is the medium term,  

higher level, management of the activities and  processes. Away from the hourly / daily issues but  

much closer in than back when things were  being first designed and setup. We need  

active steering from our operations managers  - reviewing performance data, trends and  

changes - reviewing forecasts and upcoming threats  to supply. Reallocation changes of resources or  

new scheduling rules to take advantage of  situational changes or strategy refinements.  

Operations managers come with many different  job titles often where the job role is part  

"operations manager" and part something  else like the head chef in the restaurant,  

the chief engineer, department manager,  line supervisor, military captain, or  

head of software development. Whilst their titles  can be specific to their industry, a big part of  

each of these roles is operations manager . Very often people get promoted into a senior  

role with people and operations management  responsibilities because they were  

a very good engineer, software programmer,  doctor or salesman but now find their role is  

very little to do with them doing their old  job but now rather more about the systems,  

they manage, the resources they co-ordinate, work  they schedule and so on. Operations Management is  

the practical discipline built on over a century  of accumulated knowledge and experience from  

a thousand different industries all sharing  so many of the same fundamental challenges. 

Cheesy catch phrase alert! Operations Managers may not  

always grab the headlines and run  the world but do make the world run! 

Please remember to "thumbs up" subscribe,  ring the bell and share your insights below. 

And, if you want to learn more  about operations management,  

supply chain, logistics,  inventory, performance improvement,  

well, watch my next video or check out my library  of courses on my site, "Rowtons Training. com". 

Alright then! Crack On!

"Yeah so after i recovered from my gaming  addiction of Roller-coaster Tycoon and  

Farmville. That's when i knew always  wanted to be an "Operations Manager"!