hello everyone welcome to my channel PMP with Ray. I am Ray, and I'm a PMP

certified project manager in this channel I am here to help you pass your

PMP exam in the first attempt

now when I took my PMP exam seven to eight months back there was one area

which I really struggled with and that was integrated change control system (PICC) if

you are also struggling to solve questions from the integrated change

control process you will find this video very helpful when I was reading this

subject and trying to answer questions I was getting a lot of questions wrong but

the issue was I was not able to understand why I was getting those

particular questions wrong now when I try to analyze that why I was getting

the questions from integrated change control wrong, I found out that to answer

those questions in a correct manner there is a sequence of steps which is

required to be remembered or which is required to be memorized to answer those

questions correctly and the funny part is if you miss any particular part of

that sequence, you will get those questions wrong so let's go back to the

whiteboard take a look at the flow chart and solve some questions

[Music] welcome to the whiteboard we will

understand the integrated change control flowchart through a scenario which is

displayed on the screen it goes as you are the project manager

and your project is to purchase and deliver an iPhone 10 to your friend who

is Angela so here your client is Angela and for this example let us take that

your sponsor is XYZ bank or who is financing the phone for Angela so as we

develop the CMP flowchart now we will keep this example as our reference so

the first step of change control process our request comes for a change so if you

take this example maybe Angela comes to you and says that she wants an iPhone 11

or but not our iPhone 10 so that is a change so what request comes for a

change that is step one next what do you have to do is you have to ask what the

change is to your customer so that is mostly top-line because often maybe

Angela can come to you one day and ask that hey I want a change to my iPhone so

that doesn't mean anything so you need to ask her that okay what is the change

you are asking so then he/she says that okay I want i phone 11 but not an iPhone

10 so that's what is this step about next is document and

create a formal change request now this is the most important step guys and this

gets skipped very often so what are your Knicks need to do is after you know that

angela is asking for a iPhone 11 and order iPhone 10 you need to first

document this change on a proper change request

next is link the change to project scope

now here what you will do is you will go to the project charter and check that

okay what was the project about so for this example let us take that the

project was to buy her iPhone for Angela so that's okay now maybe he wants a

higher version so that is a change but no doubt it is linked to the project

scope because maybe the project scope is just to buy her an iPhone so that's with

this particular step now here after this step comes a

decision point okay a decision point what is meant is there NBI yes or there

can be a no now the first scenario that this change is not linked to the project

scope then what you need to do consider

as separate scope or project now this is very important that you need to go back

to the customer and say that hey this change is not linked to the project

charter so it's better that we consider it as a separate project and not take it

as a part of this project so you can go and tell Angela that okay maybe the

higher version is not within the scope so it you have to consider it as a

separate project now if this is yes that you agree that it is a part of the

project scope then the next step is

within teams evaluate the impact of the change

now what this means is that you need to go back to the drawing board and see

that whether this change is affecting the schedule affecting the cost

affecting the resources affecting the communications affecting the quality

affecting the procurement so you need to go through each of the ten knowledge

areas of PMBOK and understand that what this particular change impacts in terms

of the knowledge areas and it is very important to go through this in detail

because that is what will take you through the to the next step which is so

this next step is more there are two parts to it one is internal which is go

to your sponsor and discuss change implications

and the external part goes as go to your customer and same now let us take this

example that iPhone 11 maybe costs $1,500 more than iPhone 10 so in this

internal aspect what you need to do is you go back to your sponsor which is

your XYZ bank right here and tell them that there will be an extra cost of

$1,500 in the project are they okay to it or is your sponsor okay to it that is

the first step second step you go to Angela who is your customer and ask that

okay since she is going for an iPhone 11

which is of a higher version than iPhone 10 there will be an incremental cost of

$1,500 is she okay with it now this step is called the icc loop so what

essentially happens in this step is within the sponsor and the client both

of them gets aligned with the impact of the change now the impact may be in

terms of cost only which is may be this particular iPhone it costs there is an

impact only in terms of cost may be the impact can be in terms of schedule so

maybe iPhone 11 will take 15 days more to procure than iPhone 10

so both the sponsor and Angela both of them should be aware and should align

that okay it is acceptable to have 15 days more of a schedule hurt and a cost

hurt of $1,500 to get thus this scope or get this change aligned now when this

change is aligned with in the ICC loop that both the sponsor and the customer

both are aware of what the impact of change is in terms of the 10 knowledge

area then comes the next step which is the change is taken to the

take change request to change control board now this may be something new for

some of the organizations because other than the core project management

organizations there doesn't exist a change control board but the ideal role

of this board is to evaluate all the changes coming from the different

projects so this is an independent body which is present in a company which

evaluates all the chains coming from the different projects running at the same

time in the company now after this ICC loop is closed then the change is taken

to the change control board okay with both the positives and negatives of the

change now a change can also be positive guys like if this we take this example

maybe iPhone 11 costs $1,500 more but maybe it is quicker to procure than

iPhone 10 okay so there can be a positive change that by going to I phone

11 we can expedite the schedule by 7 days so you can also think like this now

the next step which is after this change is taken to the change control boards

there is another decision point and this decision points has three arcs to it

maybe three options first is approval that the change is approved by the

change control board so the change Control Board says okay go ahead and

proc your iPhone 11 and we are okay to take the heart of $1500 and 14 days to

get a iPhone 11 rather than iPhone 10 the second option may be a change goes

on hold that the change control board is not very sure or maybe they can say that

this step is not done properly now maybe there has been some confusions in terms

of some of the knowledge so the change control can board can tell

the project manager to go back and revisit the impact and come back to them

the third one will be rejected so the change Control Board says that Angela

should remain happy with iPhone 10 and she will not get iPhone 11 so that's

okay yeah now what happens when the change is

approved you update change log and

execute so once the change is approved you get all the funds you have all the

alignments in place you update the change log and go ahead and execute the

change if it is on hold then what do you do you update the change log as well

here and put it on hold so change log the repository of all the changes which

has come or which is coming or which will be coming for us for a project and

it has a categorization of which changes are approved which are on hold or which

are rejected so a change on hold means maybe the change Control Board will

visit this change once again in a couple of days now if it is rejected will you

close the loop here maybe not so the important thing here also is you need to

update the change log

this step as we talked right now which is updating the changelog is a very

important one and it often gets missed by a lot of MP candidates okay and they

say that okay if the change is rejected we go ahead and close the project or

move ahead with the project and they miss out on this option it is very

important please keep in mind that without updating the change lock no

change loop is closed another important point which I will write just here is

sponsor is the final approver okay of any change now this is very important

guys I have personally got two to three questions wrong in some of my mock exams

where it may blindfold you or it may confuse you by saying that okay the CCP

approves the change or the CCP puts the change on hold it's it's not like that

as per PMBOK the sponsor is the final approver of change now even if CCP goes

ahead and gives them recommendation that the change is rejected if the sponsor

thinks that the change needs to be done it will be done so it is very important

to keep in mind that the sponsor is the final approver

with that we come to the closure of the

CMP flowchart okay now what you need to do is you need to go through this chart

again step by step and understand that which step is with what intent that is

very important and try to answer some questions so with respect to this

particular flowchart and that will really help so next what we will do is

we will take up two quick questions from Rita Mulkey and use this flow chart

which you write see on your screen to solve those questions and you will see

the beauty of this flow chart that how this flow chart with easily help you

will easily help you to eliminate the wrong options and choose the right

options so we move on to question number one

this is the first question feel free to pause the video and take a shot at it

now the answer to this question lies here which is the change control flow

chart now what this question is asking it is asking that the primary customer

of a project has requested an application change and now how should

you address the issue the correct answer to this question is option B which is

create a formal change request now why is this option correct if you see here

the customer has requested and change application change okay now if you go to

this portion of the flowchart what it says that after a request comes and you

know that what the customer is asking that you know that up line what the

change is document and create a formal change request and that's why option B

is the correct option now if you go with develop a risk management plan or inform

the project sponsor of the changes to cost hope excetra which essentially

links to these steps of icc loop you will get the question wrong because it

violates the flow chart or the flow of the change management process so the

correct answer to this question is option B this one is the second

question-it is also from rita Mulkey pause the video and try to answer this

question the correct answer to this question is option number D which is

evaluate the impact on other project constraints now why is this option

correct if you focus on this part of the CNP flowchart it says that after a

formal change request has been created and you have established the linkage to

the project scope none of these are present in the options you move on to

the evaluation purpose so that is why this option is the most correct option

now if there was one option which talked about document the formal change request

or try to link the change to project scope that would have been the right

answer but if you see these options it does not mention these two steps okay

and that is why option D is the correct option option C is wrong and why is that

because it talks about a process which happens far down the change control

process change control flowchart which is this one so CCP comes into picture

here which is later then after you evaluate the changes and with the impact

on all okay so that is why option C is wrong and D is the correct answer to

this question

let me know in the comment section below how you felt about today's video if you

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see you again in my next video

[Music]