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The GAP Model for Service Quality Improvement

28,780 views

Wolters World

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

94%
  • 10:41 / 11:19

Speech Rate:

  • 236 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

looking

/ˈlo͝okiNG/

adjective verb

having specified appearance. To appear to be when you look at them; seem.

companies

/ˈkəmp(ə)nē/

noun other verb

commercial business. Businesses that sell things or provides services. associate with.

fountain

/ˈfount(ə)n/

noun verb

structure sending out jets of water. spurt or cascade.

between

/bəˈtwēn/

adverb preposition

in space separating things. Among two or more people who share something.

thinking

/ˈTHiNGkiNG/

adjective noun verb

using thought or rational judgement. Thoughts behind an idea, opinion or belief. To have an idea, opinion or belief about something.

eliminate

/əˈliməˌnāt/

verb

completely remove or get rid of.

something

/ˈsəmˌTHiNG/

adverb pronoun

used for emphasis with following adjective functioning as adverb. Thing that is not yet known or named.

comparing

/kəmˈper/

verb

To consider how similar and different things are.

standards

/ˈstandərd/

noun other

level of quality or attainment. Official units of measuring some things.

difference

/ˈdif(ə)rəns/

noun verb

way people or things differ. alter coat of arms.

customers

/ˈkəstəmər/

noun other

person who buys goods or services from shop or business. People who buy goods or services from a business.

certain

/ˈsərtn/

adjective pronoun

sure or definite. some.

through

/THro͞o/

adjective adverb preposition

From one end or side of something to the other. expressing movement into one side and out of other side of opening etc.. Allowing you to pass between, or to.

clients

/ˈklīənt/

noun other

user of professional service. People paying for professional services.

happier

/ˈhapē/

adjective

More pleased than.

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