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The GAP Model for Service Quality Improvement

28,780 views

Wolters World

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

94%
  • 10:41 / 11:19

Speech Rate:

  • 236 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

looking

/ˈlo͝okiNG/

adjective verb

having specified appearance. To appear to be when you look at them; seem.

companies

/ˈkəmp(ə)nē/

noun other verb

commercial business. Businesses that sell things or provides services. associate with.

fountain

/ˈfount(ə)n/

noun verb

Structure out of which a jet of water comes. spurt or cascade.

between

/bəˈtwēn/

adverb preposition

in space separating things. From one person, thing, or place, to another.

thinking

/ˈTHiNGkiNG/

adjective noun verb

using thought or rational judgement. Thoughts behind an idea, opinion or belief. To have an idea, opinion or belief about something.

eliminate

/əˈliməˌnāt/

verb

completely remove or get rid of.

something

/ˈsəmˌTHiNG/

adverb pronoun

used for emphasis with following adjective functioning as adverb. Thing that is not yet known or named.

comparing

/kəmˈper/

verb

estimate similarity or dissimilarity between.

standards

/ˈstandərd/

noun other

level of quality or attainment. Official units of measuring some things.

difference

/ˈdif(ə)rəns/

noun verb

way people or things differ. alter coat of arms.

customers

/ˈkəstəmər/

noun other

person who buys goods or services from shop or business. People who buy goods or services from a business.

certain

/ˈsərtn/

adjective pronoun

Definite, fixed. some.

through

/THro͞o/

adjective adverb preposition

continuing or valid to final destination. expressing movement into one side and out of other side of opening etc.. moving in one side and out of other side of.

clients

/ˈklīənt/

noun other

user of professional service. People paying for professional services.

happier

/ˈhapē/

adjective

feeling contentment.

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