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- Hello everyone. I'm Brian Hyrek,
- Hello everyone. I'm Brian Hyrek,

your VoIP expert here at VoIP supply.
your VoIP expert here at VoIP supply.

And welcome to another episode of Sip chats.
And welcome to another episode of Sip chats.

Today we are featuring Mike O'Donnell from Venetto,
Today we are featuring Mike O'Donnell from Venetto,

Mike and I have worked together over my past 15 years
Mike and I have worked together over my past 15 years

here at VoIP supply very closely,
here at VoIP supply very closely,

and we would love to highlight Mike O'Donnell
and we would love to highlight Mike O'Donnell

and his team over at Venetto.
and his team over at Venetto.

Mike, would you like to introduce yourself to everyone
Mike, would you like to introduce yourself to everyone

in Sip chats?
in Sip chats?

- Hi everyone, Mike O'Donnell from Veneto.
- Hi everyone, Mike O'Donnell from Veneto.

We are a full service voiceover IP provider
We are a full service voiceover IP provider

based out of Pennsylvania.
based out of Pennsylvania.

We serves customers all across the US
We serves customers all across the US

as well as internationally.
as well as internationally.

And we are a longstanding long-term Sangoma partner.
And we are a longstanding long-term Sangoma partner.

We support the full suite of Sangoma solutions.
We support the full suite of Sangoma solutions.

I've been a long-term partner of VoIP supply as well.
I've been a long-term partner of VoIP supply as well.

And, you know,
And, you know,

we're a hundred percent focused on voiceover IP
we're a hundred percent focused on voiceover IP

and related voice applications,
and related voice applications,

whether it be cloud-based, on-prem, hybrid,
whether it be cloud-based, on-prem, hybrid,

Sip trunking, hosting, or sort of middleware applications
Sip trunking, hosting, or sort of middleware applications

that sort of connect users with these various applications,
that sort of connect users with these various applications,

whether it be CRM suites, et cetera.
whether it be CRM suites, et cetera.

So, I'm, you know,
So, I'm, you know,

happy to be here and happy to be talking to Brian
happy to be here and happy to be talking to Brian

about various topics today.
about various topics today.

- Mike, thanks for sitting down with us.
- Mike, thanks for sitting down with us.

I know that primarily Venetto is a Sangoma partner.
I know that primarily Venetto is a Sangoma partner.

Do you wanna speak a bit about that
Do you wanna speak a bit about that

and a bit about your solutions
and a bit about your solutions

and how you do help customers in the single acumen?
and how you do help customers in the single acumen?

- Yeah, sure, absolutely.
- Yeah, sure, absolutely.

So we have, we have different segments of customers.
So we have, we have different segments of customers.

We have the small and mid-sized customer,
We have the small and mid-sized customer,

they typically wants more of a turnkey,
they typically wants more of a turnkey,

hosted or on-prem type solution.
hosted or on-prem type solution.

So we're able to do that through whether it be Switchbox
So we're able to do that through whether it be Switchbox

or PB exact
or PB exact

or Venetto does have our own platform
or Venetto does have our own platform

called E platform as well, where that's applicable,
called E platform as well, where that's applicable,

which is Asterix based.
which is Asterix based.

So just really depending on the needs of the client,
So just really depending on the needs of the client,

we can address those, those needs in more of a turnkey way.
we can address those, those needs in more of a turnkey way.

We also have a division of our business
We also have a division of our business

that gets involved with enterprise customers.
that gets involved with enterprise customers.

And that's more of where we're coming in to solve
And that's more of where we're coming in to solve

specific problems that inner enterprise customers have.
specific problems that inner enterprise customers have.

So maybe they have different pieces
So maybe they have different pieces

that they're comfortable with and they're supporting,
that they're comfortable with and they're supporting,

and they're able to manage themselves,
and they're able to manage themselves,

but they may be missing some help or maybe some advice
but they may be missing some help or maybe some advice

or different areas that they can't get to.
or different areas that they can't get to.

So such as hosting,
So such as hosting,

they have the application, they have the Sip trunking,
they have the application, they have the Sip trunking,

but they really need reliable cloud hosting.
but they really need reliable cloud hosting.

And that's where one of our businesses at Venetto,
And that's where one of our businesses at Venetto,

we can do that for them.
we can do that for them.

Another application could be they're using Microsoft teams
Another application could be they're using Microsoft teams

and they just deployed a large Switchbox let's say,
and they just deployed a large Switchbox let's say,

we're able to actually create a middleware,
we're able to actually create a middleware,

which allows the integration between the Microsoft teams
which allows the integration between the Microsoft teams

and their Switchbox system,
and their Switchbox system,

so that they can use Microsoft teams as their Sip client
so that they can use Microsoft teams as their Sip client

instead of a third party
instead of a third party

and have their users benefit from a single sign on
and have their users benefit from a single sign on

that does everything,
that does everything,

but yet still get all the advantages from Switchbox.
but yet still get all the advantages from Switchbox.

So it's little applications like that,
So it's little applications like that,

that we tend to play in with some of the larger customers.
that we tend to play in with some of the larger customers.

- That's great.
- That's great.

Sounds like you're kind of a one-stop shop then where,
Sounds like you're kind of a one-stop shop then where,

you know,
you know,

even if they need help with their Switchbox being hosted,
even if they need help with their Switchbox being hosted,

or if they're looking at a whole new PBX solution,
or if they're looking at a whole new PBX solution,

Venetto is really there to support you.
Venetto is really there to support you.

Mike, over the past year or so,
Mike, over the past year or so,

VoIP supplies really seen an uptick in Microsoft teams.
VoIP supplies really seen an uptick in Microsoft teams.

Does Venetto have any involvement in the team's project
Does Venetto have any involvement in the team's project

ongoing
ongoing

or any plays with Microsoft teams?
or any plays with Microsoft teams?

- Yeah, I mean, we, we definitely do.
- Yeah, I mean, we, we definitely do.

We've been seeing an uptick,
We've been seeing an uptick,

I would say primarily there's been an enormous uptick
I would say primarily there's been an enormous uptick

since the pandemic had started, you know,
since the pandemic had started, you know,

where folks, where they had it on their radar,
where folks, where they had it on their radar,

but they weren't quite ready to do anything.
but they weren't quite ready to do anything.

And I think what the pandemic did
And I think what the pandemic did

was kind of shift that into gear.
was kind of shift that into gear.

And I think with the ability now,
And I think with the ability now,

or requirement that is of being on the work from anywhere,
or requirement that is of being on the work from anywhere,

you know, teams is becoming more part of the culture,
you know, teams is becoming more part of the culture,

of not only the big enterprise customers,
of not only the big enterprise customers,

but even the small customers.
but even the small customers.

We're seeing small customers running on Microsoft 365,
We're seeing small customers running on Microsoft 365,

whatever the licensing may be.
whatever the licensing may be.

And they're tryna figure out how do we allow
And they're tryna figure out how do we allow

or enable those users,
or enable those users,

whether it's a handful of users or hundreds of users
whether it's a handful of users or hundreds of users

to use that interface as part of their phone system.
to use that interface as part of their phone system.

And I think what we're doing is spending a lot,
And I think what we're doing is spending a lot,

(audio disconnects)
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really educating folks on the different options
really educating folks on the different options

they have available.
they have available.

So you think about teams, everyone gets teams now,
So you think about teams, everyone gets teams now,

and teams is great
and teams is great

because you can collaborate with your colleagues,
because you can collaborate with your colleagues,

you can do peer to peer calling.
you can do peer to peer calling.

You can chat,
You can chat,

you can manage projects
you can manage projects

and Microsoft is doing a great job.
and Microsoft is doing a great job.

I think, I think they actually got it right this time
I think, I think they actually got it right this time

where they're really adding good valuable capabilities.
where they're really adding good valuable capabilities.

And so what we're doing is we're helping them,
And so what we're doing is we're helping them,

say all right, well, you're using teams all day long,
say all right, well, you're using teams all day long,

what if you can actually make teams your real phone,
what if you can actually make teams your real phone,

not just to make internal calls, teams to teams,
not just to make internal calls, teams to teams,

but actually have that become your "Sip client".
but actually have that become your "Sip client".

Okay.
Okay.

If we can have a way where we can connect
If we can have a way where we can connect

Microsoft with your phone system,
Microsoft with your phone system,

whether it be Sangomas, Switchbox
whether it be Sangomas, Switchbox

or PD exact,
or PD exact,

or even our Asterix system, if we can have a way to do that,
or even our Asterix system, if we can have a way to do that,

then your teams users can take advantage
then your teams users can take advantage

of all the capabilities of your PBX.
of all the capabilities of your PBX.

They can be extension calling between users on the PBX,
They can be extension calling between users on the PBX,

they could be part of call queues,
they could be part of call queues,

they could be of your ACD and IVRs,
they could be of your ACD and IVRs,

they can have all those advantages
they can have all those advantages

and one place that now they can live in all day long.
and one place that now they can live in all day long.

And so that's what we've been kinda helping clients do.
And so that's what we've been kinda helping clients do.

And the way we're able to do that is we have a gateway,
And the way we're able to do that is we have a gateway,

essentially, a session border control that,
essentially, a session border control that,

that we host in our cloud
that we host in our cloud

and our customers subscribed to it.
and our customers subscribed to it.

And that's how we create the connection
And that's how we create the connection

between the team's users and their PBX.
between the team's users and their PBX.

- That's great.
- That's great.

So I don't think the general public,
So I don't think the general public,

in general,
in general,

when we we've had a bunch of these deals together,
when we we've had a bunch of these deals together,

Mike, and in general, when I bring that up that, oh, no,
Mike, and in general, when I bring that up that, oh, no,

you can still integrate your existing PBX
you can still integrate your existing PBX

or maybe you need to integrate
or maybe you need to integrate

a Asterix based solution
a Asterix based solution

to your Microsoft teams.
to your Microsoft teams.

It's not generally aware that you can integrate the two.
It's not generally aware that you can integrate the two.

What are you seeing most commonly used, I guess, with teams?
What are you seeing most commonly used, I guess, with teams?

Is there a particular platform or is there a particular way
Is there a particular platform or is there a particular way

that people are integrating with teams?
that people are integrating with teams?

- Yeah, so I mean,
- Yeah, so I mean,

what we're seeing in the market is,
what we're seeing in the market is,

I think there was a time where the question was,
I think there was a time where the question was,

am I gonna incorporate teams or not?
am I gonna incorporate teams or not?

And I think that was a decision people were faced with,
And I think that was a decision people were faced with,

you know, do I move to office 365?
you know, do I move to office 365?

Do I use teams for any part of my business?
Do I use teams for any part of my business?

Maybe I use it for chat or collaboration.
Maybe I use it for chat or collaboration.

Now, I think we're seeing this shift where it becomes
Now, I think we're seeing this shift where it becomes

so important for a lot of these customers,
so important for a lot of these customers,

that the question now is, well, how do I use the,
that the question now is, well, how do I use the,

how do I use the communications piece of teams?
how do I use the communications piece of teams?

Okay. And there's a couple options.
Okay. And there's a couple options.

The first option with teams,
The first option with teams,

you can do the peer-to-peer stuff.
you can do the peer-to-peer stuff.

So Brian,
So Brian,

if you and I were on teams and we're in the same company,
if you and I were on teams and we're in the same company,

we can chat, I can call you peer to peer within teams.
we can chat, I can call you peer to peer within teams.

We can collaborate, we can share documents,
We can collaborate, we can share documents,

we can do all those things, as part of the general license.
we can do all those things, as part of the general license.

But the next question is,
But the next question is,

if you and I are highly mobile
if you and I are highly mobile

and we're on the road or we're wherever we're working
and we're on the road or we're wherever we're working

and we want the ability to talk to outside people.
and we want the ability to talk to outside people.

Well, the next phase, if you will,
Well, the next phase, if you will,

is to enable direct call routing.
is to enable direct call routing.

Sangoma actually does a really good job with this,
Sangoma actually does a really good job with this,

with their voice innovations group,
with their voice innovations group,

where they provide a Sip trunk
where they provide a Sip trunk

and the ability for the team's client to make
and the ability for the team's client to make

and receive external calls.
and receive external calls.

So think of it as turning your team's account
So think of it as turning your team's account

into a business cell phone.
into a business cell phone.

I mean, that's really what you're doing.
I mean, that's really what you're doing.

And the benefit is when you make an outbound call,
And the benefit is when you make an outbound call,

it's not your cell phone number,
it's not your cell phone number,

it's your Sip trunk
it's your Sip trunk

that you can create an outbound caller ID of ABC company.
that you can create an outbound caller ID of ABC company.

So it's still not integrated with the PBX,
So it's still not integrated with the PBX,

but it gives you the next layer of capabilities.
but it gives you the next layer of capabilities.

And VoIP innovation is doing a great job with that.
And VoIP innovation is doing a great job with that.

So I encourage people if you're interested in that
So I encourage people if you're interested in that

as an option, contact VoIP supply,
as an option, contact VoIP supply,

to get a little more information on that,
to get a little more information on that,

the third phase is taking it a whole another level.
the third phase is taking it a whole another level.

It's saying, okay, I have 50 people in my company.
It's saying, okay, I have 50 people in my company.

And
And

20 people,
20 people,

all they really wanna use is their teams account
all they really wanna use is their teams account

to make internal calls,
to make internal calls,

to make external calls,
to make external calls,

to receive inbound calls from a,
to receive inbound calls from a,

maybe a ring group or call queue,
maybe a ring group or call queue,

they want that to become their desk phone.
they want that to become their desk phone.

That's where we come into play from Venetto.
That's where we come into play from Venetto.

We create this connectivity between Switchbox
We create this connectivity between Switchbox

or PB exact or Asterix,
or PB exact or Asterix,

and we allow that to connect
and we allow that to connect

with your Microsoft teams users.
with your Microsoft teams users.

So they become extensions.
So they become extensions.

So in addition,
So in addition,

to be able to make internal and external calls,
to be able to make internal and external calls,

they can now be part of all the goodness
they can now be part of all the goodness

that exists within the PBX
that exists within the PBX

and all those advantages.
and all those advantages.

And that's, that's really the phase three,
And that's, that's really the phase three,

and that's where we spend most of our time.
and that's where we spend most of our time.

Now, do we work with every PBX out there?
Now, do we work with every PBX out there?

No, we don't.
No, we don't.

We, we primarily work with the Sangoma suite of PBX's
We, we primarily work with the Sangoma suite of PBX's

and platforms.
and platforms.

And Venetto also has our own platform as well
And Venetto also has our own platform as well

called E platform,
called E platform,

which is an enterprise platform,
which is an enterprise platform,

enterprise features that we
enterprise features that we

integrate with as well.
integrate with as well.

And, and really what we look at is needs, drive,
And, and really what we look at is needs, drive,

which application or platform we typically recommend.
which application or platform we typically recommend.

And we get involved a lot
And we get involved a lot

where customers already have invested in Switchbox
where customers already have invested in Switchbox

or PB exact or some Asterix base platform,
or PB exact or some Asterix base platform,

and we're able to work with them to make that work.
and we're able to work with them to make that work.

So in some cases,
So in some cases,

we're just strictly providing the integration.
we're just strictly providing the integration.

And in other cases, we're,
And in other cases, we're,

we're more of a full service provider.
we're more of a full service provider.

- Excellent.
- Excellent.

So in going over those three phases and the multitudes
So in going over those three phases and the multitudes

that people can actually utilize this interoperability,
that people can actually utilize this interoperability,

really what VoIP supply wants to get across as well,
really what VoIP supply wants to get across as well,

that in conjunction with our partners Venetto,
that in conjunction with our partners Venetto,

give us a call,
give us a call,

let's have the conversation
let's have the conversation

about how you would like to utilize teams
about how you would like to utilize teams

or what you're looking for from a business case.
or what you're looking for from a business case.

And we can tell you
And we can tell you

what teams can provide to help fulfill your solution.
what teams can provide to help fulfill your solution.

Mike,
Mike,

thank you soo much for spending time with us,
thank you soo much for spending time with us,

as always really appreciate
as always really appreciate

you taking the time out of your day.
you taking the time out of your day.

I know you're a busy guy
I know you're a busy guy

and Venetto has been very busy over there,
and Venetto has been very busy over there,

so we appreciate it.
so we appreciate it.

Is there anything else
Is there anything else

that you'd like to share with our audience?
that you'd like to share with our audience?

- No, I just don't, don't be shy.
- No, I just don't, don't be shy.

I mean, it's,
I mean, it's,

it's one of those things where there are options that exist.
it's one of those things where there are options that exist.

So, you know,
So, you know,

reach out to your representative at VoIP supply and,
reach out to your representative at VoIP supply and,

you know, get,
you know, get,

get some information on what those options are and,
get some information on what those options are and,

and what the pros and cons are.
and what the pros and cons are.

So you can make the best decision for you,
So you can make the best decision for you,

that I appreciate your time.
that I appreciate your time.

- We appreciate you, Mike,
- We appreciate you, Mike,

and to everyone who is watching or listening today,
and to everyone who is watching or listening today,

thank you soo much.
thank you soo much.

We really appreciate your views.
We really appreciate your views.

If you did enjoy it, please click like or subscribe.
If you did enjoy it, please click like or subscribe.

We really appreciate that as well.
We really appreciate that as well.

And we'd like to keep the Sip chats rolling,
And we'd like to keep the Sip chats rolling,

but until next time and as always,
but until next time and as always,

thank you for joining Sip chats.
thank you for joining Sip chats.

Cheers.
Cheers.

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