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Introduction to Zoom Contact Center for Agents

6,434 views

Zoom

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

94%
  • 3:53 / 4:06

Speech Rate:

  • 150 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

contact
adjective noun verb

Touching or feeling something. People who can give you information, introductions. To get in touch with someone.

prompted

/präm(p)t/

verb

To remind an actor of his or her lines (words).

organization

/ˌôrɡənəˈzāSH(ə)n/

noun

organized group of people.

welcome - welcome

/ˈwelkəm/

adjective exclamation noun verb

gladly received. used to greet someone in polite or friendly way. instance or manner of greeting someone. To greet someone who has just arrived.

showcase

/ˈSHōˌkās/

noun verb

Setting to display something to best effect. To display something to best effect.

assigned

/əˈsīn/

verb

To give someone a particular job to do.

message

/ˈmesij/

noun verb

Piece of information that is told/given to someone. To communicate using text.

account

/əˈkount/

noun verb

An advantage. consider or regard.

navigation

/ˌnavəˈɡāSH(ə)n/

noun

Act of finding and following the correct course.

includes

/inˈklo͞od/

verb

To make someone, something part of a group.

accepting

/əkˈsept/

verb

consent to receive or undertake.

logging

/ˈlôɡiNG/

noun verb

Act of cutting down trees. To record something in an official account.

handling

/ˈhandliNG/

noun verb

act of taking or holding something in hands. To cope with or take responsibility for.

profile

/ˈprōˌfīl/

noun verb

outline as seen from side. describe in short article.

accessing

/ˈakˌses/

verb

To be able to use or have permission to use.

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