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How to Use the Customer Empathy Map | New Venture Launch

28,581 views

Alanis Business Academy

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

98%
  • 14:12 / 14:26

Speech Rate:

  • 182 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

engaged

/inˈɡājd/

adjective verb

Officially planning to get married. To hire someone for a task or job.

context

/ˈkäntekst/

noun

circumstances that form setting for event, statement, or idea.

service

/ˈsərvəs/

noun verb

action of helping or doing work for someone. perform routine maintenance or repair work on.

thinking

/ˈTHiNGkiNG/

adjective noun verb

using thought or rational judgement. process of considering or reasoning about something. To have an idea, opinion or belief about something.

critically

/ˈkridəklē/

adverb

In a way that is serious or dangerous; vitally.

talking

/ˈtôkiNG/

adjective noun verb

engaging in speech. action of talking. To say things or ideas to someone with words.

backstory

/ˈbakˌstôrē/

noun

history or background created for fictional character in film.

empathy

/ˈempəTHē/

noun

ability to understand and share feelings of another.

already

/ˌôlˈredē/

adverb

before or by now or time in question.

component

/kəmˈpōnənt/

adjective noun

Being a part of something. part or element of larger whole.

process

/ˈpräˌses/

noun verb

Set of changes that occur slowly and naturally. To adopt a set of actions that produce a result.

through

/THro͞o/

adjective adverb preposition

continuing or valid to final destination. expressing movement into one side and out of other side of opening etc.. moving in one side and out of other side of.

frustrations

/frəˈstrāSH(ə)n/

noun other

feeling of being upset or annoyed. Annoyances because things don't go the way you want.

understand

/ˌəndərˈstand/

verb

To know the meaning of language, what someone says.

ultimately

/ˈəltəmətlē/

adverb

finally.

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