Hootsuite Inbox is a tool that brings social conversations together in one place.
Hootsuite Inbox is a tool that brings social conversations together in one place.

It allows users to monitor private and public messages received across many social networks.
It allows users to monitor private and public messages received across many social networks.

Inbox has three main areas: Folders, conversation list, and conversation thread.
Inbox has three main areas: Folders, conversation list, and conversation thread.

Conversation list In the Conversation list, view both public
Conversation list In the Conversation list, view both public

OR private messages.
OR private messages.

Every person who engages with your brand’s public content will have their own item in
Every person who engages with your brand’s public content will have their own item in

Inbox.
Inbox.

If you have a large number of messages, use the filter.
If you have a large number of messages, use the filter.

For example, adjust to view Twitter Direct Messages or Comments and Replies in your Facebook
For example, adjust to view Twitter Direct Messages or Comments and Replies in your Facebook

Page.
Page.

You can also sort conversations chronologically.
You can also sort conversations chronologically.

Within the detail view, you can see the full context of a conversation, for example, previous
Within the detail view, you can see the full context of a conversation, for example, previous

direct messages and comments.
direct messages and comments.

Let’s drill down on this Facebook public message.
Let’s drill down on this Facebook public message.

You can Reply to any Comments in the thread; add an @ mention and respond directly with
You can Reply to any Comments in the thread; add an @ mention and respond directly with

a private message.
a private message.

Depending on your Plan type, you can also use tags to categorize comments and replies,
Depending on your Plan type, you can also use tags to categorize comments and replies,

for example, Product Feedback or a specific Campaign.
for example, Product Feedback or a specific Campaign.

For a twitter direct message, you could respond directly, or assign the message to another
For a twitter direct message, you could respond directly, or assign the message to another

team member who’s in a better position to address it.
team member who’s in a better position to address it.

You can also view Instagram messages and story mentions in Inbox, but you’ll
You can also view Instagram messages and story mentions in Inbox, but you’ll

first need to complete two steps.
first need to complete two steps.

Reconnect your Instagram business account and make sure your message access is turned
Reconnect your Instagram business account and make sure your message access is turned

on in the Instagram app.
on in the Instagram app.

Then you can view, respond to, and assign incoming Instagram messages and public
Then you can view, respond to, and assign incoming Instagram messages and public

story mentions in the same way.
story mentions in the same way.

Some Plan types let you save a collection of replies to respond faster to common questions.
Some Plan types let you save a collection of replies to respond faster to common questions.

For example, your opening hours or contact email address.
For example, your opening hours or contact email address.

To create a saved reply, click the icon - then Create Reply.
To create a saved reply, click the icon - then Create Reply.

Name it - add your reply - and save.
Name it - add your reply - and save.

Now, anyone with the relevant permissions in your organization can quickly find and
Now, anyone with the relevant permissions in your organization can quickly find and

apply this reply to any conversation by selecting the reply from the list.
apply this reply to any conversation by selecting the reply from the list.

Once you’ve been using saved replies for a while, you’ll see some are marked as “Suggested”.
Once you’ve been using saved replies for a while, you’ll see some are marked as “Suggested”.

Through machine learning, Hootsuite will predict when a specific saved reply is appropriate,
Through machine learning, Hootsuite will predict when a specific saved reply is appropriate,

and automatically suggest it.
and automatically suggest it.

Simply select the suggested reply to send it.
Simply select the suggested reply to send it.

Click Manage Replies to edit or delete an existing reply.
Click Manage Replies to edit or delete an existing reply.

Find the reply you’re looking for - then either Edit the details ---- or Delete it
Find the reply you’re looking for - then either Edit the details ---- or Delete it

entirely.
entirely.

Keep in mind, this will delete the reply for all users in your organization.
Keep in mind, this will delete the reply for all users in your organization.

Certain Hootsuite plans allow users to assign messages to their team members, or even to
Certain Hootsuite plans allow users to assign messages to their team members, or even to

themselves.
themselves.

This way, your colleagues are notified when a message needs their attention.
This way, your colleagues are notified when a message needs their attention.

In Inbox, users can click between folders to view relevant conversations.
In Inbox, users can click between folders to view relevant conversations.

If a message does not require any action, simply dismiss it.
If a message does not require any action, simply dismiss it.

You can also filter messages by assigned team member or team, to quickly check the status
You can also filter messages by assigned team member or team, to quickly check the status

of a message.
of a message.

When a team member assigns a conversation to you for action, you’ll receive an email
When a team member assigns a conversation to you for action, you’ll receive an email

notification.
notification.

This notification system helps ensure that important messages aren’t missed.
This notification system helps ensure that important messages aren’t missed.