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How To Create A Customer Journey Map

642,770 views

UX Mastery

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 2:44 / 2:55

Speech Rate:

  • 149 wpm - Conversational

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

representing

/ˌreprəˈzent/

verb

To act on behalf of others in government.

sketching

/skeCH/

verb

To draw images roughly with a pencil.

emotions

/əˈmōSH(ə)n/

noun other

strong feeling deriving from one's circumstances, mood. Feelings such as sadness, anger or love.

persona

/ˌpərˈsōnə/

noun

Personality that you project in public.

research

/ˈrēˌsərCH/

noun verb

systematic investigation into and study of materials and sources. investigate systematically.

showing

/ˈSHōiNG/

noun verb

Occasion when something can be seen, e.g. a movie. To be easily seen or displayed.

attributes
noun other verb

Characteristic something has, e.g. size or color. Adjectives placed before the nouns they modify. (Of books, art, music) to say it was composed by.

affinity

/əˈfinədē/

noun

A feeling of attraction or relationship.

problem

/ˈpräbləm/

adjective noun

Causing trouble. unwelcome or harmful matter.

customer

/ˈkəstəmər/

noun

Someone who buys goods or services from a business.

include

/inˈklo͞od/

verb

To make someone, something part of a group.

product

/ˈprädəkt/

noun

End result of a process.

interactions

/ˌin(t)ərˈakSH(ə)n/

noun other

reciprocal action or influence. Processes of people or things affecting each other.

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