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How To Create A Customer Journey Map

642,770 views

UX Mastery

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 2:44 / 2:55

Speech Rate:

  • 149 wpm - Conversational

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

representing

/ˌreprəˈzent/

verb

To show or describe something in a particular way.

sketching

/skeCH/

verb

To draw images roughly with a pencil.

emotions

/əˈmōSH(ə)n/

noun other

strong feeling deriving from one's circumstances, mood. Feelings such as sadness, anger or love.

persona

/ˌpərˈsōnə/

noun

aspect of someone's character that is presented to or perceived by others.

research

/ˈrēˌsərCH/

noun verb

Study done to discover new ideas and facts. To study in order to discover new ideas and facts.

showing

/ˈSHōiNG/

noun verb

Occasion when something can be seen, e.g. a movie. To let someone see something; display.

attributes
noun other verb

characteristic quality or feature. Characteristic something has, e.g. size or color. regard as caused by.

affinity

/əˈfinədē/

noun

natural understanding.

problem

/ˈpräbləm/

adjective noun

Causing trouble. unwelcome or harmful matter.

customer

/ˈkəstəmər/

noun

person who buys goods or services from shop or business.

include

/inˈklo͞od/

verb

comprise or contain as part of whole.

product

/ˈprädəkt/

noun

End result of a process.

interactions

/ˌin(t)ərˈakSH(ə)n/

noun other

reciprocal action or influence. Processes of people or things affecting each other.

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