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How To Create A Customer Journey Map

642,770 views

UX Mastery

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 2:44 / 2:55

Speech Rate:

  • 149 wpm - Conversational

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

representing

/ˌreprəˈzent/

verb

be entitled to act for someone.

sketching

/skeCH/

verb

make rough drawing of.

emotions

/əˈmōSH(ə)n/

noun other

strong feeling deriving from one's circumstances, mood. Feelings such as sadness, anger or love.

persona

/ˌpərˈsōnə/

noun

aspect of someone's character that is presented to or perceived by others.

research

/ˈrēˌsərCH/

noun verb

Work done to find or discover knowledge. To study in order to discover new ideas and facts.

showing

/ˈSHōiNG/

noun verb

Occasion when something can be seen, e.g. a movie. To be easily seen or displayed.

attributes
noun other verb

Characteristic something has, e.g. size or color. Adjectives placed before the nouns they modify. (Of books, art, music) to say it was composed by.

affinity

/əˈfinədē/

noun

natural understanding.

problem

/ˈpräbləm/

adjective noun

Causing trouble. Something difficult to deal with or causes trouble.

customer

/ˈkəstəmər/

noun

Someone who buys goods or services from a business.

include

/inˈklo͞od/

verb

comprise or contain as part of whole.

product

/ˈprädəkt/

noun

manufactured article or substance.

interactions

/ˌin(t)ərˈakSH(ə)n/

noun other

reciprocal action or influence. Processes of people or things affecting each other.

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