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Customer Service Skills for IT Professionals: Communication

3,160 views

Wisc-Online

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

89%
  • 5:35 / 6:16

Speech Rate:

  • 145 wpm - Conversational

Category:

  • Education

Tags :

Intro:

Video Vocabulary

important

/imˈpôrtnt/

adjective

of great significance or value.

addition

/əˈdiSH(ə)n/

noun

adding something to something.

decoding

/dēˈkōd/

verb

To translate from code into the plain text.

encodes

/inˈkōd/

verb

convert into coded form.

channel

/ˈCHanl/

noun verb

Method or route used for sending or getting things. To direct water or liquid through a passage.

arguably

/ˈärɡy(o͞o)əblē/

adverb

it may be argued.

technical

/ˈteknək(ə)l/

adjective noun

Complex; difficult to understand. undefined.

exchange

/iksˈCHānj/

noun verb

Act of returning something to a store. To share (a look, a few words etc.).

talking

/ˈtôkiNG/

adjective noun verb

engaging in speech. action of talking. To say things or ideas to someone with words.

encoding

/inˈkōd/

verb

To change a message or information into code.

psychological

/ˌsīkəˈläjək(ə)l/

adjective

of, affecting, or arising in mind.

impacts
noun other verb

action of one object striking another. Very strong influences. come into forcible contact with another object.

understand

/ˌəndərˈstand/

verb

perceive intended meaning of.

language

/ˈlaNGɡwij/

noun

the principal method of human communication, consisting of words used in a structured and conventional way and conveyed by speech, writing, or gesture.

service

/ˈsərvəs/

noun verb

Work or help that is provided by a company. perform routine maintenance or repair work on.

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