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Customer Service Skills for IT Professionals: Communication

3,160 views

Wisc-Online

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

89%
  • 5:35 / 6:16

Speech Rate:

  • 145 wpm - Conversational

Category:

  • Education

Tags :

Intro:

Video Vocabulary

important

/imˈpôrtnt/

adjective

Having power or authority.

addition

/əˈdiSH(ə)n/

noun

Act of adding something; thing that is added.

decoding

/dēˈkōd/

verb

convert from code.

encodes

/inˈkōd/

verb

To change a message or information into code.

channel

/ˈCHanl/

noun verb

TV or radio station or its programs. To dig a long hole for carrying water.

arguably

/ˈärɡy(o͞o)əblē/

adverb

Highly likely to be true but not certainly true.

technical

/ˈteknək(ə)l/

adjective noun

Complex; difficult to understand. undefined.

exchange

/iksˈCHānj/

noun verb

Short discussion or talk. To sell one currency to get another.

talking

/ˈtôkiNG/

adjective noun verb

engaging in speech. action of talking. To say things or ideas to someone with words.

encoding

/inˈkōd/

verb

convert into coded form.

psychological

/ˌsīkəˈläjək(ə)l/

adjective

Concerning the study of the mind.

impacts
noun other verb

action of one object striking another. Acts or forces of one thing hitting something else. come into forcible contact with another object.

understand

/ˌəndərˈstand/

verb

perceive intended meaning of.

language

/ˈlaNGɡwij/

noun

the principal method of human communication, consisting of words used in a structured and conventional way and conveyed by speech, writing, or gesture.

service

/ˈsərvəs/

noun verb

Maintenance of machinery so it runs well, e.g. car. To help or do work for someone, e.g. in a store.

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