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Customer Service Skills for IT Professionals: Communication

3,160 views

Wisc-Online

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

89%
  • 5:35 / 6:16

Speech Rate:

  • 145 wpm - Conversational

Category:

  • Education

Tags :

Intro:

Video Vocabulary

important

/imˈpôrtnt/

adjective

of great significance or value.

addition

/əˈdiSH(ə)n/

noun

adding something to something.

decoding

/dēˈkōd/

verb

To translate from code into the plain text.

encodes

/inˈkōd/

verb

convert into coded form.

channel

/ˈCHanl/

noun verb

Method or route used for sending or getting things. To direct energy or feelings into something.

arguably

/ˈärɡy(o͞o)əblē/

adverb

Highly likely to be true but not certainly true.

technical

/ˈteknək(ə)l/

adjective noun

Complex; difficult to understand. undefined.

exchange

/iksˈCHānj/

noun verb

act of giving thing and receiving another. give something and receive something similar.

talking

/ˈtôkiNG/

adjective noun verb

engaging in speech. action of talking. To make a formal speech about something.

encoding

/inˈkōd/

verb

To change a message or information into code.

psychological

/ˌsīkəˈläjək(ə)l/

adjective

of, affecting, or arising in mind.

impacts
noun other verb

action of one object striking another. Acts or forces of one thing hitting something else. come into forcible contact with another object.

understand

/ˌəndərˈstand/

verb

To know the meaning of language, what someone says.

language

/ˈlaNGɡwij/

noun

Words or signs used to communicate messages.

service

/ˈsərvəs/

noun verb

Work or help that is provided by a company. perform routine maintenance or repair work on.

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