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Customer Journey Mapping 101

109,983 views

NNgroup

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

84%
  • 1:56 / 2:18

Speech Rate:

  • 183 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

meaningful

/ˈmēniNGfəl/

adjective

having meaning.

components

/kəmˈpōnənt/

noun other

part or element of larger whole. Parts that some things are made up of.

mindsets

/ˈmīn(d)set/

noun other

established set of attitudes held by someone. Ways someone thinks about some things.

expectations

/ˌekspekˈtāSH(ə)n/

noun other

strong belief that something will happen. Beliefs or hopes that some things are going to happen.

customer

/ˈkəstəmər/

noun

person who buys goods or services from shop or business.

important

/imˈpôrtnt/

adjective

of great significance or value.

breathe

/brēT͟H/

verb

take air into lungs and then expel it.

learned

/ˈlərnəd/

adjective verb

having acquired much knowledge through study. To get knowledge or skills by study or experience.

actions

/ˈakSH(ə)n/

noun other verb

process of doing something. Some things that a person or things do. To take action to do something.

accomplish

/əˈkämpliSH/

verb

To succeed in doing; complete successfully.

pertains

/pərˈtān/

verb

be appropriate or applicable.

visualization

/ˌviZH(o͞o)ələˈzāSH(ə)n/

noun

action of creating image.

information

/ˌinfərˈmāSH(ə)n/

noun

Collection of facts and details about something.

frustrated

/ˈfrəˌstrādəd/

adjective verb

feeling distress because unable to achieve something. To make annoyed because things don't go well.

throughout

/THro͞oˈout/

adverb preposition

in every part of something. in every part of.

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