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3 Lessons From Raving Fans | A Revolutionary Approach to Customer Service‎ by Ken Blanchard

11,165 views

Jeremy Kersten

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

100%
  • 9:52 / 9:51

Speech Rate:

  • 192 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

welcome - welcome

/ˈwelkəm/

adjective exclamation noun verb

Being what was wanted or needed. used to greet someone in polite or friendly way. instance or manner of greeting someone. To accept or receive something happily and gladly.

concept

/ˈkänˌsept/

noun

abstract idea.

examples

/iɡˈzampəl/

noun other verb

thing characteristic of its kind. Things, people, which represent a category. be illustrated or exemplified.

lessons

/ˈles(ə)n/

noun other verb

period of learning or teaching. Some things done to learn or teach something; classes. teach.

episode

/ˈepəˌsōd/

noun

One separate event in a series of events.

actually

/ˈak(t)SH(o͞o)əlē/

adverb

Used to add new (often different) information.

different

/ˈdif(ə)rənt/

adjective

not same as another or each other.

service

/ˈsərvəs/

noun verb

Work or help that is provided by a company. perform routine maintenance or repair work on.

experience

/ˌikˈspirēəns/

noun verb

Knowledge gained by living life, doing new things. To gain knowledge by doing things.

throughout

/THro͞oˈout/

adverb preposition

in every part of something. Over/across an entire place/thing; in every part.

investing

/inˈvest/

verb

To use resources to build for the future.

business

/ˈbiznəs/

noun

Matter that has to be dealt with; task; situation.

personal

/ˈpərs(ə)n(ə)l/

adjective noun

Concerning a person's private life or feelings. advertisement in personal column of newspaper.

matters

/ˈmadər/

noun verb

physical substance. be significant.

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