New equipment can introduce something unexpected into the workplace: danger.
New equipment can introduce something unexpected into the workplace: danger.

A young worker, just 3 weeks on the job, fell from an elevated platform of this order-selector-style
A young worker, just 3 weeks on the job, fell from an elevated platform of this order-selector-style

forklift sustaining a serious head injury.
forklift sustaining a serious head injury.

These are the findings of WorkSafeBC’s investigation.
These are the findings of WorkSafeBC’s investigation.

Two young workers were employed in this warehouse: a Lead Hand, and the “New Worker.”
Two young workers were employed in this warehouse: a Lead Hand, and the “New Worker.”

Their job was to fill orders by hand-picking items out of these boxes.
Their job was to fill orders by hand-picking items out of these boxes.

Workers used a rolling scaffold staircase to access the third level of racking and ladders
Workers used a rolling scaffold staircase to access the third level of racking and ladders

to access the upper shelves.
to access the upper shelves.

Thinking it would make order-picking safer, the company purchased an order selector.
Thinking it would make order-picking safer, the company purchased an order selector.

Unlike a typical forklift, an order-selector has a designated operator’s platform that
Unlike a typical forklift, an order-selector has a designated operator’s platform that

the operator self-elevates to the desired height.
the operator self-elevates to the desired height.

This new equipment gave workers easy access to all levels of racking in the warehouse.
This new equipment gave workers easy access to all levels of racking in the warehouse.

The new worker had never run a forklift before.
The new worker had never run a forklift before.

The Lead Hand, inadequately trained on forklift operation and fall protection herself, showed
The Lead Hand, inadequately trained on forklift operation and fall protection herself, showed

the new worker what she knew about operating the forklift and how to put on the fall arrest
the new worker what she knew about operating the forklift and how to put on the fall arrest

harness.
harness.

With minimal instruction, the new worker was authorized to use the forklift.
With minimal instruction, the new worker was authorized to use the forklift.

That wasn’t the only problem.
That wasn’t the only problem.

The wood shelving and the boxes on them protruded from the racking frame into the aisle, preventing
The wood shelving and the boxes on them protruded from the racking frame into the aisle, preventing

the order selector from running closer than 12 to 17 inches away from the racking.
the order selector from running closer than 12 to 17 inches away from the racking.

This added distance made it difficult for any operator, while properly wearing the required
This added distance made it difficult for any operator, while properly wearing the required

fall protection, to reach items on the racks.
fall protection, to reach items on the racks.

The employer introduced a plywood-covered pallet to be mounted on the forks.
The employer introduced a plywood-covered pallet to be mounted on the forks.

Workers used it as a work platform to stand on, at elevation, to access items in the racks.
Workers used it as a work platform to stand on, at elevation, to access items in the racks.

This work platform was not built to comply with required safety standards for work platforms
This work platform was not built to comply with required safety standards for work platforms

mounted on forks.
mounted on forks.

This created a serious hazard to workers.
This created a serious hazard to workers.

In order to step onto the work platform from the designated operator’s platform, a worker
In order to step onto the work platform from the designated operator’s platform, a worker

would have to forego using fall protection because the safety lanyard, designed to keep
would have to forego using fall protection because the safety lanyard, designed to keep

the operator on the designated operator’s platform, would be too short to allow them
the operator on the designated operator’s platform, would be too short to allow them

to reach into the racks.
to reach into the racks.

With a gap to reach across, an unsafe work platform with unguarded edges, and no appropriate
With a gap to reach across, an unsafe work platform with unguarded edges, and no appropriate

fall protection in use, the stage was set.
fall protection in use, the stage was set.

On the day of the incident, the Lead Hand directed the New Worker to move all the boxes
On the day of the incident, the Lead Hand directed the New Worker to move all the boxes

on one set of racks to make way for new stock.
on one set of racks to make way for new stock.

The Lead Hand then went to work in a different aisle.
The Lead Hand then went to work in a different aisle.

After lunch, she heard the forklift running.
After lunch, she heard the forklift running.

A short time later, the Lead Hand heard a box and then something else hit the floor.
A short time later, the Lead Hand heard a box and then something else hit the floor.

She immediately went to where the New Worker was working to see what had happened and found
She immediately went to where the New Worker was working to see what had happened and found

her on the floor, unresponsive.
her on the floor, unresponsive.

She had fallen nearly 13 feet onto a concrete floor.
She had fallen nearly 13 feet onto a concrete floor.

There are many lessons to be learned here: Always wear fall protection and remain on
There are many lessons to be learned here: Always wear fall protection and remain on

the designated operator’s platform when using an order-selector style forklift.
the designated operator’s platform when using an order-selector style forklift.

Don’t use makeshift work platforms.
Don’t use makeshift work platforms.

Doing so defeats the built-in safety features of a designated operator’s platform and
Doing so defeats the built-in safety features of a designated operator’s platform and

the fall protection system.
the fall protection system.

Maintain racking systems to ensure smooth and proper operation of order selectors
Maintain racking systems to ensure smooth and proper operation of order selectors

Follow manufacturer’s instructions for equipment and develop safe work procedures for equipment
Follow manufacturer’s instructions for equipment and develop safe work procedures for equipment

new to the workplace.
new to the workplace.

Train workers and supervisors to the CSA standard for lift truck operators and to the fall protection
Train workers and supervisors to the CSA standard for lift truck operators and to the fall protection

requirements in the Regulation.
requirements in the Regulation.

Ensure supervisors are knowledgeable in the procedures and that they regularly check that
Ensure supervisors are knowledgeable in the procedures and that they regularly check that

workers are following them.
workers are following them.

Special care must be taken to orient, train, and supervise new and young workers.
Special care must be taken to orient, train, and supervise new and young workers.

Young and inexperienced, these workers just did not realize the hazardous conditions they
Young and inexperienced, these workers just did not realize the hazardous conditions they

were working in.
were working in.

Don’t just look at the benefits new equipment can provide, make sure workers are protected
Don’t just look at the benefits new equipment can provide, make sure workers are protected

against its hazards.
against its hazards.