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Putting AI to work for Customer Service

11,362 views

IBM Technology

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 10:36 / 11:23

Speech Rate:

  • 157 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

challenge

/ˈCHalənj/

noun verb

A question to determine correctness of something. invite to join in contest.

questions

/ˈkwesCH(ə)n/

noun other verb

sentence worded or expressed so as to elicit information. Issues or problems you are dealing with. To ask for or try to get information.

customer

/ˈkəstəmər/

noun

person who buys goods or services from shop or business.

currently

/ˈkərəntlē/

adverb

at present time.

service

/ˈsərvəs/

noun verb

Job that is performed by members of the military. To help or do work for someone, e.g. in a store.

advising

/ədˈvīz/

verb

offer suggestions about best course of action to someone.

leading

/ˈlēdiNG/

adjective noun verb

most important. guidance. To be at the front of a race or game.

business

/ˈbiznəs/

noun

A company formed for making profit.

delightful

/dəˈlītfəl/

adjective

Greatly pleasing or entertaining.

clients

/ˈklīənt/

noun other

user of professional service. People paying for professional services.

available

/əˈvāləb(ə)l/

adjective

able to be used or obtained.

through

/THro͞o/

adjective adverb preposition

continuing or valid to final destination. expressing movement into one side and out of other side of opening etc.. moving in one side and out of other side of.

analytics

/ˌanəˈlidiks/

noun other

systematic computational analysis of data or statistics. .

insights

/ˈinˌsīt/

noun other

capacity for accurate and deep understanding. Very good understanding of some things.

automation

/ˌôdəˈmāSH(ə)n/

noun

use or introduction of automatic equipment in manufacturing.

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