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Putting AI to work for Customer Service

11,362 views

IBM Technology

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 10:36 / 11:23

Speech Rate:

  • 157 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

challenge

/ˈCHalənj/

noun verb

A question to determine correctness of something. To question the correctness of something.

questions

/ˈkwesCH(ə)n/

noun other verb

sentence worded or expressed so as to elicit information. Issues or problems you are dealing with. To ask for or try to get information.

customer

/ˈkəstəmər/

noun

person who buys goods or services from shop or business.

currently

/ˈkərəntlē/

adverb

Happening or being in the present time.

service

/ˈsərvəs/

noun verb

Work or help that is provided by a company. To maintain a piece of machinery so it runs well.

advising

/ədˈvīz/

verb

To suggest what would be helpful.

leading

/ˈlēdiNG/

adjective noun verb

Playing the main part in a play or movie. guidance. To be at the front of a race or game.

business

/ˈbiznəs/

noun

A company formed for making profit.

delightful

/dəˈlītfəl/

adjective

Greatly pleasing or entertaining.

clients

/ˈklīənt/

noun other

user of professional service. People paying for professional services.

available

/əˈvāləb(ə)l/

adjective

Able to be used at a scheduled time.

through

/THro͞o/

adjective adverb preposition

From one end or side of something to the other. From the beginning of something until the end. Allowing you to pass between, or to.

analytics

/ˌanəˈlidiks/

noun other

systematic computational analysis of data or statistics. .

insights

/ˈinˌsīt/

noun other

capacity for accurate and deep understanding. Very good understanding of some things.

automation

/ˌôdəˈmāSH(ə)n/

noun

Use of machines to do tasks once done by people.

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