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Putting AI to work for Customer Service

11,362 views

IBM Technology

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 10:36 / 11:23

Speech Rate:

  • 157 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

challenge

/ˈCHalənj/

noun verb

A question to determine correctness of something. To question the correctness of something.

questions

/ˈkwesCH(ə)n/

noun other verb

sentence worded or expressed so as to elicit information. Issues or problems you are dealing with. ask someone questions.

customer

/ˈkəstəmər/

noun

Someone who buys goods or services from a business.

currently

/ˈkərəntlē/

adverb

Happening or being in the present time.

service

/ˈsərvəs/

noun verb

Work or help that is provided by a company. perform routine maintenance or repair work on.

advising

/ədˈvīz/

verb

offer suggestions about best course of action to someone.

leading

/ˈlēdiNG/

adjective noun verb

Playing the main part in a play or movie. guidance. To show the way or guide others.

business

/ˈbiznəs/

noun

person's regular occupation etc..

delightful

/dəˈlītfəl/

adjective

causing delight.

clients

/ˈklīənt/

noun other

user of professional service. People paying for professional services.

available

/əˈvāləb(ə)l/

adjective

Present and able to be used.

through

/THro͞o/

adjective adverb preposition

From one end or side of something to the other. expressing movement into one side and out of other side of opening etc.. moving in one side and out of other side of.

analytics

/ˌanəˈlidiks/

noun other

systematic computational analysis of data or statistics. .

insights

/ˈinˌsīt/

noun other

capacity for accurate and deep understanding. Very good understanding of some things.

automation

/ˌôdəˈmāSH(ə)n/

noun

Use of machines to do tasks once done by people.

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