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Putting AI to work for Customer Service

11,362 views

IBM Technology

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 10:36 / 11:23

Speech Rate:

  • 157 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

challenge

/ˈCHalənj/

noun verb

A question to determine correctness of something. To formally invite someone to compete at something.

questions

/ˈkwesCH(ə)n/

noun other verb

sentence worded or expressed so as to elicit information. What you ask about; issues. To have or express concerns or uncertainty.

customer

/ˈkəstəmər/

noun

person who buys goods or services from shop or business.

currently

/ˈkərəntlē/

adverb

at present time.

service

/ˈsərvəs/

noun verb

Ceremony for religious purposes. To help or do work for someone, e.g. in a store.

advising

/ədˈvīz/

verb

To suggest what would be helpful.

leading

/ˈlēdiNG/

adjective noun verb

most important. guidance. To be at the front of a race or game.

business

/ˈbiznəs/

noun

A company formed for making profit.

delightful

/dəˈlītfəl/

adjective

Greatly pleasing or entertaining.

clients

/ˈklīənt/

noun other

user of professional service. People paying for professional services.

available

/əˈvāləb(ə)l/

adjective

able to be used or obtained.

through

/THro͞o/

adjective adverb preposition

continuing or valid to final destination. expressing movement into one side and out of other side of opening etc.. Allowing you to pass between, or to.

analytics

/ˌanəˈlidiks/

noun other

systematic computational analysis of data or statistics. .

insights

/ˈinˌsīt/

noun other

capacity for accurate and deep understanding. Very good understanding of some things.

automation

/ˌôdəˈmāSH(ə)n/

noun

use or introduction of automatic equipment in manufacturing.

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