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Putting AI to work for Customer Service

11,362 views

IBM Technology

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 10:36 / 11:23

Speech Rate:

  • 157 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

challenge

/ˈCHalənj/

noun verb

A question to determine correctness of something. invite to join in contest.

questions

/ˈkwesCH(ə)n/

noun other verb

sentence worded or expressed so as to elicit information. What you ask about; issues. To ask for or try to get information.

customer

/ˈkəstəmər/

noun

Someone who buys goods or services from a business.

currently

/ˈkərəntlē/

adverb

at present time.

service

/ˈsərvəs/

noun verb

Job that is performed by members of the military. perform routine maintenance or repair work on.

advising

/ədˈvīz/

verb

To suggest what would be helpful.

leading

/ˈlēdiNG/

adjective noun verb

most important. guidance. To be at the front of a race or game.

business

/ˈbiznəs/

noun

A company formed for making profit.

delightful

/dəˈlītfəl/

adjective

causing delight.

clients

/ˈklīənt/

noun other

user of professional service. People paying for professional services.

available

/əˈvāləb(ə)l/

adjective

able to be used or obtained.

through

/THro͞o/

adjective adverb preposition

From one end or side of something to the other. expressing movement into one side and out of other side of opening etc.. moving in one side and out of other side of.

analytics

/ˌanəˈlidiks/

noun other

systematic computational analysis of data or statistics. .

insights

/ˈinˌsīt/

noun other

capacity for accurate and deep understanding. Very good understanding of some things.

automation

/ˌôdəˈmāSH(ə)n/

noun

Use of machines to do tasks once done by people.

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