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Learn English for Call Centers and Customer Service Jobs

1,444,829 views

Intro:

Video Vocabulary

/ˈkəstəmər/

noun

Someone who buys goods or services from a business.

/THro͞o/

adjective adverb preposition

From one end or side of something to the other. expressing movement into one side and out of other side of opening etc.. Over, in, across an entire thing or place.

/ˈ(h)weT͟Hər/

conjunction

expressing doubt or choice between alternatives.

/ˈsərvəs/

noun verb

Work that a person does to assist others. To help or do work for someone, e.g. in a store.

/iˈspeSHəlē/

adverb

More than usual; extremely.

/ˈansər/

noun other verb

thing said in response to another. Solutions to a problem or test question. To reply to a question someone asks.

/himˈself/

pronoun

The same (male) person who did the action.

/ˈdīəˌläɡ/

noun verb

Conversation between two or more individuals. take part in dialogue.

/emˈploiē/

noun

person employed for wages.

/ˈlis(ə)n/

verb

To use your ears to hear and understand things.

/ˈôrēˌənt/

verb

To focus your attention or efforts on something.

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