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How to train employees to have difficult conversations | Tamekia MizLadi Smith

98,932 views

TED

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

94%
  • 7:42 / 8:11

Speech Rate:

  • 165 wpm - Fast

Category:

  • Nonprofits & Activism

Tags :

Intro:

Video Vocabulary

happening

/ˈhap(ə)niNG/

adjective noun verb

fashionable. event or occurrence. To take place or occur.

imagine

/iˈmajən/

verb

To think creatively about; form mental picture of.

ability

/əˈbilədē/

noun

possession of means or skill to do something.

becomes

/bəˈkəm/

verb

To be suitable for a particular job or role.

conversation

/ˌkänvərˈsāSH(ə)n/

noun

Talking with other people; discussion or chat.

difficult

/ˈdifəkəlt/

adjective

Hard; not easy; you need to work hard to do it.

usually

/ˈyo͞oZH(o͞o)əlē/

adverb

Normally; regularly.

registration

/ˌrejəˈstrāSH(ə)n/

noun

Total number, e.g. of students in a school.

cashiers

/kaˈSHir/

noun other

person handling payments and receipts in shop or business. Person whose job is taking money in a store, etc..

discreet

/diˈskrēt/

adjective

careful and prudent in one's speech or actions.

patient

/ˈpāSHənt/

adjective noun

able to accept or tolerate delays, problems, or suffering without becoming annoyed or anxious. person receiving or registered to receive medical treatment.

collected

/kəˈlektəd/

adjective verb

calm and self-controlled. To take control of your own feelings or thoughts.

savings

/ˈsāviNG/

noun other

economy of or reduction in money, time. Money people keeps as a reserve.

questions

/ˈkwesCH(ə)n/

noun other verb

sentence worded or expressed so as to elicit information. Issues or problems you are dealing with. To ask for or try to get information.

department

/dəˈpärtmənt/

noun

division of large organization.

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