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How to deal with unhappy customers in English — like a professional!

5,191 views

Business English with Christina

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

Speech Time:

97%
  • 9:09 / 9:25

Speech Rate:

  • 152 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

diplomatic

/ˌdipləˈmadik/

adjective

Not being offensive.

customers

/ˈkəstəmər/

noun other

person who buys goods or services from shop or business. People who buy goods or services from a business.

welcome - welcome

/ˈwelkəm/

adjective exclamation noun verb

Being what was wanted or needed. used to greet someone in polite or friendly way. instance or manner of greeting someone. To greet someone who has just arrived.

experience

/ˌikˈspirēəns/

noun verb

Knowledge gained by living life, doing new things. To gain knowledge by doing things.

understanding

/ˌəndərˈstandiNG/

adjective noun verb

Being sympathetic. Knowledge about something or someone. To know the meaning of language, what someone says.

sometimes

/ˈsəmˌtīmz/

adverb

occasionally, rather than all of time.

comfortable

/ˈkəmfərdəb(ə)l/

adjective noun

Not being worried about something; at ease. quilt.

stressful

/ˈstresfəl/

adjective

causing mental or emotional stress.

business

/ˈbiznəs/

noun

person's regular occupation etc..

structures

/ˈstrək(t)SHər/

noun other verb

arrangement of and relations between parts or elements of something complex. The ways some things are built, arranged or organized. To make or build with an organized framework.

unhappy

/ˌənˈhapē/

adjective

not happy.

eventually

/əˈven(t)SH(o͞o)əlē/

adverb

in the end.

english

/ˈiNG(ɡ)liSH/

adjective noun

relating to England. language of England.

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