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How to deal with unhappy customers in English — like a professional!

5,191 views

Business English with Christina

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

Speech Time:

97%
  • 9:09 / 9:25

Speech Rate:

  • 152 wpm - Fast

Category:

  • Education

Tags :

Intro:

Video Vocabulary

diplomatic

/ˌdipləˈmadik/

adjective

Concerning formal relationships between countries.

customers

/ˈkəstəmər/

noun other

person who buys goods or services from shop or business. People who buy goods or services from a business.

welcome - welcome

/ˈwelkəm/

adjective exclamation noun verb

Being what was wanted or needed. used to greet someone in polite or friendly way. Friendly greeting to someone who has arrived. To accept or receive something happily and gladly.

experience

/ˌikˈspirēəns/

noun verb

Knowledge gained by living life, doing new things. To gain knowledge by doing things.

understanding

/ˌəndərˈstandiNG/

adjective noun verb

Being sympathetic. ability to understand something. To know the meaning of language, what someone says.

sometimes

/ˈsəmˌtīmz/

adverb

occasionally, rather than all of time.

comfortable

/ˈkəmfərdəb(ə)l/

adjective noun

Being relaxed, warm or happy. quilt.

stressful

/ˈstresfəl/

adjective

Worrying; causing tension.

business

/ˈbiznəs/

noun

person's regular occupation etc..

structures

/ˈstrək(t)SHər/

noun other verb

arrangement of and relations between parts or elements of something complex. The ways some things are built, arranged or organized. construct or arrange according to plan.

unhappy

/ˌənˈhapē/

adjective

Not feeling happy; sad or worried.

eventually

/əˈven(t)SH(o͞o)əlē/

adverb

After a long time; after many attempts; in the end.

english

/ˈiNG(ɡ)liSH/

adjective noun

Concerning the culture and people of England. language of England.

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