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How Contact Center AI Works: Google Cloud and Genesys

4,810 views

Google Cloud Tech

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

98%
  • 4:05 / 4:08

Speech Rate:

  • 154 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Video Vocabulary

imagine

/iˈmajən/

verb

To think creatively about; form mental picture of.

increase
noun verb

Fact of increasing; amount something grows by. To make or become larger in size or amount.

resolving

/rəˈzälv/

verb

settle or find solution to.

intimidating

/inˈtimidādiNG/

adjective verb

Causing others to feel afraid or insecure. To make someone feel afraid, by using threats.

unforced

/ˌənˈfôrst/

adjective

not produced by effort.

operational

/ˌäpəˈrāSH(ə)n(ə)l/

adjective

Being in working condition and ready to be used.

contact
adjective noun verb

Touching or feeling something. People who can give you information, introductions. To get in touch with someone.

immediate

/iˈmēdēət/

adjective

occurring or done at once.

conversation

/ˌkänvərˈsāSH(ə)n/

noun

Talking with other people; discussion or chat.

complex
adjective noun verb

Not being simple; having many parts or aspects. Psychological issue regarding self-image. cause to form complex.

accurate

/ˈakyərət/

adjective

With no mistake or error; Correct.

service

/ˈsərvəs/

noun verb

Job that is performed by members of the military. To help or do work for someone, e.g. in a store.

providing

/prəˈvīdiNG/

conjunction verb

on condition or understanding that. To offer or give something that is wanted, needed.

technology

/tekˈnäləjē/

noun

application of scientific knowledge for practical purposes.

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