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  • 00:00

    disagreements happen all the time in the
    disagreements happen all the time in the

  • 00:02

    workplace they're completely normal but
    workplace they're completely normal but

  • 00:05

    when they grow into arguments that can
    when they grow into arguments that can

  • 00:07

    be a problem if you find yourself in an
    be a problem if you find yourself in an

  • 00:10

    argument your priority should be to
    argument your priority should be to

  • 00:12

    de-escalate the situation before things
    de-escalate the situation before things

  • 00:14

    get out of hand
    get out of hand

  • 00:15

    first breathe when we get worked up it's
    first breathe when we get worked up it's

  • 00:20

    important to take a deep breath or two
    important to take a deep breath or two

  • 00:22

    this gives us time to think through
    this gives us time to think through

  • 00:24

    things without letting our emotions get
    things without letting our emotions get

  • 00:27

    the best of us listen in an argument
    the best of us listen in an argument

  • 00:31

    it's easy to shut the other person out
    it's easy to shut the other person out

  • 00:33

    and focus on your side of things but
    and focus on your side of things but

  • 00:36

    it's important to give the other person
    it's important to give the other person

  • 00:37

    your attention and really listen to what
    your attention and really listen to what

  • 00:39

    they're saying a lot of times people
    they're saying a lot of times people

  • 00:42

    just want to be heard and that might be
    just want to be heard and that might be

  • 00:44

    enough to calm them down try not to
    enough to calm them down try not to

  • 00:46

    interrupt them instead put yourself in
    interrupt them instead put yourself in

  • 00:48

    their shoes and try to understand why
    their shoes and try to understand why

  • 00:51

    they're upset respond acknowledge the
    they're upset respond acknowledge the

  • 00:55

    other person's feelings and perspective
    other person's feelings and perspective

  • 00:57

    before communicating your own when
    before communicating your own when

  • 00:59

    sharing your point of view try not to
    sharing your point of view try not to

  • 01:01

    raise your voice or use any insulting
    raise your voice or use any insulting

  • 01:03

    language that will probably just make
    language that will probably just make

  • 01:06

    things worse instead keep calm focus on
    things worse instead keep calm focus on

  • 01:09

    the facts and try to stay professional
    the facts and try to stay professional

  • 01:12

    consider your body language throughout
    consider your body language throughout

  • 01:15

    all of this you'll want to be sure
    all of this you'll want to be sure

  • 01:16

    you're not making any sudden movements
    you're not making any sudden movements

  • 01:18

    or pointing at the other person this
    or pointing at the other person this

  • 01:21

    could be seen as aggressive it's also a
    could be seen as aggressive it's also a

  • 01:23

    good idea to not stand too close to them
    good idea to not stand too close to them

  • 01:26

    this could cause them to feel threatened
    this could cause them to feel threatened

  • 01:28

    or tense dealing with conflict can be
    or tense dealing with conflict can be

  • 01:31

    difficult but if you practice these
    difficult but if you practice these

  • 01:33

    strategies for de-escalation you'll have
    strategies for de-escalation you'll have

  • 01:35

    an easier time handling it GCF global
    an easier time handling it GCF global

  • 01:44

    creating opportunities for a better life
    creating opportunities for a better life

All

De-Escalating an Argument

72,042 views

GCFLearnFree.org

Video Language:

  • English

Caption Language:

  • English (en)

Accent:

  • English

Speech Time:

99%
  • 1:48 / 1:49

Speech Rate:

  • 154 wpm - Fast

Category:

  • Education

Tags :

Intro:

disagreements happen all the time in the. workplace they're completely normal but. when they grow into arguments that can. be a problem if you find yourself in an. argument your priority should be to. de-escalate the situation before things. get out of hand. first breathe when we get worked up it's. important to take a deep breath or two. this gives us time to think through. things without letting our emotions get. the best of us listen in an argument. it's easy to shut the other person out. and focus on your side of things but. it's important to give the other person. your attention and really listen to what. they're saying a lot of times people. just want to be heard and that might be. enough to calm them down try not to. interrupt them instead put yourself in.

Video Vocabulary

instead

/inˈsted/

adverb

as alternative or substitute.

disagreements

/ˌdisəˈɡrēmənt/

noun other

lack of consensus or approval. Act or state of not agreeing.

understand

/ˌəndərˈstand/

verb

perceive intended meaning of.

without

/wəˈT͟Hout/

adverb conjunction preposition

outside. without it being case that. Not with; not having.

problem

/ˈpräbləm/

adjective noun

Causing trouble. Question to show understanding of a math concept.

important

/imˈpôrtnt/

adjective

Having a big effect on (person, the future).

arguments

/ˈärɡyəmənt/

noun other

angry exchange of views. Presentations of reason for or against an idea.

emotions

/əˈmōSH(ə)n/

noun other

strong feeling deriving from one's circumstances, mood. Feelings such as sadness, anger or love.

attention

/əˈten(t)SH(ə)n/

noun

notice taken of someone.

yourself

/yərˈself/

pronoun

Reflexive form of 'you', used for an emphasis.

breathe

/brēT͟H/

verb

To stop moving so one can rest.

completely

/kəmˈplētlē/

adverb

In every way or as much as possible.

respond

/rəˈspänd/

noun verb

half-pillar or half-pier attached to wall to support arch. say something in reply.

workplace

/ˈwərkˌplās/

noun

place where people work.

sharing

/SHer/

verb

To give information, etc. to someone.