in today's digital world much of our
customer interactions are handled by
chat
over the phone or online but a human
touch
is still essential google cloud's
contact center artificial intelligence
capabilities
and cisco's contact center solutions
work together
to create a human-like experience that
improves interactions between a business
and its customers
interactions are intuitive and
personalized improving first contact
resolution
and increasing customer satisfaction it
starts with the virtual agent experience
customers have easy self-service access
to your business by phone or
online chat anytime reducing wait times
for simple inquiries
and deferring call load so your agents
can focus on critical customer
conversations
when a human agent is needed the
complete conversation history and
context
is seamlessly transitioned to the
agent's desktop
contact center ai creates super agents
by delivering real-time
ai powered agent assistance that
provides context-driven suggestions and
guidance
enabling accurate and timely customer
responses
together these ai capabilities help
improve agent productivity
and job satisfaction deliver quicker
resolution closure on the first contact
and improve customer satisfaction
resulting in increased loyalty and
lifetime value cisco leverages google
cloud's dialog flow
the conversational ai at the heart of
contact center ai
and determines a customer's reason for
calling intelligently routing customers
to the best agent
every time cisco call studio toolset
includes drag and drop capabilities
making it easy to create intuitive
self-service customer experiences
you can import dialog flow bot
credentials to call studio anytime
you're ready
to get started create the google cloud
project and the dialog flow bot for the
self-service workflow
select the languages you'd like to
support and train the dialog flow bot
for the most commonly expected
utterances
create a service account name and
associate it with the dialog flow bot
json key use the service account name to
connect to the dialog flow bot
and finally create the customer voice
portal call studio script
cisco's intelligent contact center
capabilities combined with google
cloud's ai
create powerful solutions that improve
both agent and customer experiences
to learn more connect with us today