(gentle music)
- If I taught you how to fit a complex accessory
to this car,
do you think you could remember how to do it tomorrow?
How about five different accessories?
How about 20?
That sounds like a lot, doesn't it?
And if you worked at Toyota, that's the ask.
And with over eight new or updated vehicles
being released in 2022 alone,
that ask isn't getting any smaller.
Fortunately, Toyota doesn't expect their employees
to have the memory of an elephant.
When it became obvious
that not only were the too many processes to remember,
but on top of that,
there simply aren't enough hours in the day
to take employees from their day job
and train them in the processes,
Toyota realized something needed to change.
They sat down and asked the question,
"What would a world look like
where a Toyota employee could fit a new accessory
to a vehicle they've never seen before without any training?
They worked together with Microsoft
to identify the solution, Mixed Reality.
Today, Toyota is using Dynamics 365 Guides.
I'm on location at the Toyota Logistics Services site
in San Antonio, Texas,
where a new Toyota Tundra is built every 57 seconds.
I'm here with my friend Colby, a team member at Toyota.
As Colby approaches the vehicle,
Guides automatically identifies the car
and locks special instructions exactly where he needs them.
The Guide gives Colby real time step-by-step guidance
on how to fit a lockable storage box
to the bed of the pickup.
This is a massive improvement on a paper manual.
The guidance is really intentional.
For example, video with sound effects
helps people activate their senses
by knowing what good sounds like,
or using shapes of holographic hands in position
to show exactly how to approach a task.
This kind of guidance is just not available in paper manuals
and transforms Colby's experience.
So Colby, can you tell us a little bit
about how your experience has changed since using Guides?
- [Colby] So it's a lot easier to use than a hard copy.
It allows me to see exactly
where my hands are supposed to be,
exactly where my tools are supposed to be,
and allows me to be more confident
in my installation process.
- That's so great to hear.
It feels like the guidance is much more intentional,
and I agree.
I just don't think we can get that experience
from a paper copy.
So how is the Guide created?
Typically,
the steps required to complete installation of an accessory
are captured either as photos or as a PDF.
Power Automate and AI Builder
seamlessly take these documents
and the information is extracted using a trained AI model.
This immediately creates the first version of a Guide.
Without any delay, it's available on Dynamics 365 Guides,
thanks to seamless integration between Dynamics 365
and the Power Platform.
Once it's been signed off by a supervisor,
team members in San Antonio can hit the ground running.
Now for Toyota, another key priority is scale.
When they've created something great,
they want to share it out across the entire company
as quickly as possible.
No problem, Microsoft gets that.
So this guide is available to every employee
at every site immediately.
While each team member is using the guide,
they're getting real time analysis.
Colby suspects that one of the steps is taking too long
and that there's room to make the process more efficient.
He checks his assumption using Power BI.
You can easily understand
how long it's taking to complete a task
and where the inefficiencies are.
The operation times show him that he was right,
and that this step is taking the team far longer
than it needs to.
Toyota loves to see their teams turn insight
straight into action
so that they can see benefit as quickly as possible.
Have you heard of the term Kaizen?
It means continuous improvement
and it's the lifeblood here at Toyota.
Whether you're a production associate, a sales person,
or the CEO, you know that Kaizen empowers you
to proactively improve the way that you work.
With Dynamics 365 Guides, you can make immediate changes.
Making changes is really easy.
Anyone with PowerPoint skills can author a new guide
or make changes to an existing one in a matter of minutes.
He decides that he should alter a step
to improve ergonomics for team members,
which would make this process much smoother.
Empowering team members on the ground to make changes
means that problems are solved much faster.
They understand how the process works,
and so their improvements are grounded in reality.
He wants to get approval from his supervisor.
So using the new calling feature,
he can quickly present his ideas
without ever leaving the application.
Using collaboration capabilities,
his supervisor can see exactly what he's seeing
through the holograms.
- [Colby] I noticed a lot of people were having issues
on step three of the storage box installation.
So what I did was add these hands in
so people would know where to apply pressure.
- Okay, take those hands, Colby.
Move them towards the middle of the storage box.
A tier a bit right.
Apply pressure and you should be all good.
- It's great to see them collaborate
on this improved step of the procedure together
with no delay.
With the supervisor's approval,
the guide is ready for future use.
The team at Toyota describe this as an example
of true citizen development.
They no longer rely on 10 engineers
and they can implement changes to the process
far more easily.
The beauty of Mixed Reality
is that it's solving challenges here in San Antonio
from the ground up.
Toyota has seen a 33% decrease in defects
since deploying Dynamics 365 Guides.
That's amazing.
With Kaizen at the heart of their business,
intelligence is helping them to understand how to improve
and Mixed Reality is empowering them
to adapt their processes faster than ever before.
This was all made possible,
thanks to Dynamics 365 and the Power Platform.
(gentle music)