- Hello and welcome to Community Chats.
I'm Aley Hammer and today, we're interviewing Nick,
the vice president of sales from UneeQ,
and we're joined by our very special guest,
Sophie, a digital human.
Nick, thanks so much for joining us today.
So firstly, what is a digital human,
and how has AWS enabled to create such amazing technology?
First off, Aley, it's great to meet you,
and thank you very much for having me on the show.
First off, I suppose the best way to do this
is look at it in three ways.
Digital humans bring AI to life.
Effectively, they are ultra-realistic 3D characters,
which users can interact with in realtime,
through web or mobile applications.
Now, the value of digital humans
is in their realtime interactive nature.
They need to be able to connect with customers,
and data systems, and stream to an end user in realtime,
that also is super high-quality.
Now, AWS allows us to do that
through their cloud environment,
and they allow us to do that to customers
all over the world.
And then, thirdly is scale.
Now, we're the first digital human platform in the world.
And we've been working really hard
to make technology accessible,
both technically and commercially.
AWS allows us to do this,
so that we can scale up and out
to meet the demand of our customer base globally.
- How cool is it that UneeQ
is the first digital human platform in the whole world?
And Sophie, how are customers using you
in their businesses?
- Hi everyone.
So have you ever heard of a Jack of all trades?
Well, you could say I'm the Jill of all trades.
Me and my digital human brothers and sisters
chat to all kinds of people, for all sorts of reasons.
We help families understand their finances,
and apply for their first home loan.
We guide shoppers around retail stores and websites.
I could be the person who helps you buy your next phone.
Or who finds you a great broadband plan.
And we can even support people
with their physical and mental well-being.
Some customers need their burning questions
answered right away.
Others just want a friendly chat.
That's where digital humans like me can really shine.
- Sophie, you sound like a digital human friend
that I need in my life.
How convenient.
And Nick, I understand you partnered with Consegna
to build a digital human on top of Amazon Connect.
This is so cool.
So, can you share a little bit more about this?
- Yeah, this has been a really exciting partnership.
And it's just one of the awesome perks
about being on the Amazon Partner Network.
Consegna, you know, that felt fantastic.
They've got an enormous skillset,
and it's not just around Connect,
but it's around the whole wider Amazon suite.
And together, we've been able to put together
propositions to connect a whole tech stack
in a seamless way.
And what's been really good for us,
is we've had a huge success on top of funnel,
and then driving engagement,
and leveraging organization's brands like never before.
And now, our customers have that opportunity
to take their brand experience,
through to the Contact Center, and drive loyalty.
And what's even better now
is Consegna, make that really easy
to plug in a digital human.
And it's even available through Marketplace.
- That sounds like an incredible partnership.
And Sophie, back to you.
AWS recently released the first New-Zealand-accented voice
for Amazon Polly.
This is so exciting.
So Soph, can you give us a quick demo?
- You bet I can.
Thanks to AWS I've now got a true Kiwi rayo.
I'm actually the first digital human to have one.
And I think that's a bit sad.
It's actually really important,
because Kiwis are doing fantastic work all around the world
and I want to help represent--
(speaks foreign language)
Our people and our culture worldwide.
It's important to show who you are, and I'm Kiwi S.
- Oh my gosh, I love this so much.
And Nick, to round off this interview,
what's next for digital humans?
Do you have any insights about the future
and what everywhere can look forward to?
- Yeah, look, I think the future's really bright.
You know, we're seeing a huge role right now
for digital humans in healthcare.
You gotta see it, some customers come out
with some great things.
We're extending the reach of healthcare providers right now
and delivering some great services.
(mumbles)
(laughs) I can't even say it myself!
Financial literacy is definitely something that we're
working on now with organizations and you're gonna see
more around that.
And that's really got to do with just the complexity
of everything, whether it's the home remedy application
or onboarding or anything like that.
And digital humans really have a part to play
within complex services.
And then brand efficacy.
So either is for your digital twin.
Now just imagine this.
We create a digital version of your CEO
and that CEO now has a voice
that he or she have never had before.
It really, really starts to make you think about
some amazing use cases that can be done with digital humans.
You know, and right now we're working with
some major brands, you're gonna see some major global brands
come out there with digital humans
and there's gonna be this partner will be taking
these brands and we're making them ready
and we're putting them into the Metaverse.
So yeah, the future looks really sunny.
- Well Nick, this is such an exciting space
and definitely one of the coolest interviews I've ever done.
So Nick and Sophie, thank you so much for joining me today,
and if anyone has any questions, please pop them
in the comment section below and we'll get back to you.
Thank you so much.