check check check we rollin? what's going on YouTube welcome back to my
channel my name is Drew and in today's episode I'm gonna be giving you my top
five server tips to make the most money while you're waiting them tables let's
get right into it so my senior year of high school when I turned 18 I decided
to go into the service industry and I had no expectations of what it'd be like
it was completely different but I found myself really enjoying the job I liked
talking to people and I think it's kind of fun to like interact with people
intimately and here's your food like it sounds kind of like you know some people
say that Oh serving isn't a real job like get a real job but unless you have
walked a day a 12 hour double shift in a server shoes I don't want to hear
anything about that not being a real job stress I mean it's intense but it pays
off and for me it was a really fun experience even if you're not someone
that really enjoys like talking to people and socializing and you're not
really a social person this job can still be for you you know I had servers
that I worked with that were introverts and you know very quiet and composing to
themselves and tables absolutely loved them so many ways I wrote down some tips
for y'all that might be helpful if you're just gaming in the service
industry or if you worked in the service industry before and you just kind of
want to up that game your boy is here to share some of that knowledge so let's go
ahead and start with step 1 which is greet your tables ASAP so a good server
puts themselves in the customers shoes right so think about it like this it's a
Friday night you got the whole family gathered y'all are about to go out and
enjoy the end of the week and you're trying to relax so you go to your local
mom-and-pop shop the servers are always nice the service is quick and so you
decide to wait then the hostess comes over brings you to your table everyone
sits down and then 5 minutes passes and the server doesn't come you kind of
start looking around left-right bottleneck in see that's not a good
first impression to give your tables if you're super busy already and you have a
table sit down just stop by and be like hey guys I'll be right with you I just
need to do this or do that like be vocal and most of the time people will
understand but step one just make sure that you're greeting them as fast as
possible what's going on guys my name is drew I'll be taking care of y'all today
would you like to start with any drinks maybe a perfect margarita on the rocks
see now what I did there was I greeted the table with a smile I introduced
myself by name and then I asked them if they wanted to start with any drinks and
so for that step that's what I would do I just make sure that right when I saw
someone get sat down on my sack I would be over there as quick as
possible get their drink order and then continue on to the freakin craziness
that is serving alright so now that you got the ball rolling
first impressions are good you got the drinks written down we're on to step
number two develop a connection with your tables so think about it when you
go out to eat in a restaurant and you sit down and the server comes up and
greets you and you can just kind of like feel the vibe and you can feel the
atmosphere and how the server makes the table feel and this comes with practice
but essentially you want to develop a relationship with the table and the more
you talk to people the more you'll develop your emotional intelligence and
you'll kind of know how to do small talk and make your table laugh but if your
guests genuinely like you they're gonna tip you more because they're gonna see
you as a friend not like the servant that just like brings around the food
and brings them their drinks and that just basically comes down to
authenticity when I first started serving at my first job at boba tea
house which was like this Asian restaurant which was super bombed by the
way I was still kind of like in customer service mode because I worked at Best
Buy and like JC Penney before that I was used to like the fake bullshit-ass
retail as like a customer's taking a fast shit on your face you're like oh
I'm so sorry about that ma'am I'm trying my best or someone like asks a question
I don't know like you know that fake inauthentic customer service voice you
put on for anyone who's worked in like the retail or service industry but I
noticed over time that the best way to increase the tips and to have an
enjoyable experience with that table is just be yourself keep it real you know
keep a smile and I know it's kind of hard to put on a smile all the time
especially when you're stressed which I'll get into in a later step but just
creating an atmosphere for your table that feels welcoming and chill it'll go
a long way alright so on to step three and I'm very passionate about this step
and that's writing down your customers orders I hope I don't get flack for this
but let me explain myself now I don't know about you I might be projecting
right now but when I go to eat in my favorite restaurant and I have a server
who doesn't write down my food I don't care if you're the next can Ilan must
please just write down my shit dog humans have errors and that's okay like
it's okay to make mistakes but if you're already kind of setting yourself up for
failure that doesn't really look good it literally takes the exact same time to
write down the order as it does to look at someone and some people have a lot of
special requests so it really just ends up helping you and making the customer
feel better okay so step number four and this is really a mindsets
this is stay positive and this is hard you all like when you have five tables
and you have a six top that needs drinks and you have a five top that's like
being very difficult and you know you're getting pulled in all these ways they
call it in the server world like in the weeds it's hard to stay positive like
shit it's hard to stay positive as it is in this world in 2019 so add on all that
other stuff and it's very difficult but look if you're trying to maximize your
time and make the most money while you're in that restaurant you have to
have a positive attitude I always used to have this saying like I loved when
people were assholes because then it gave me an excuse to be an asshole back
because like what are they gonna say they're being an asshole too but overall
just keep it good vibes even if you have to put on a fake smile just do it you
know they say fake it till you make it and literally if when you smile I'm sure
you've heard like you released feel-good chemicals they actually trick yourself
into making you think you're happy it all goes back to creating that
atmosphere for your customers and when you're all good vibes I'm telling you
it's infectious people catch on to that shit and they want to be positive - and
overall it just it makes for a better tip and it makes for a better experience
okay so then that brings me on to the fifth and final step and I have like a
lot more little pieces of advice so if you want to leave a comment with any
specific questions I try to reply to every single comment I get that's like
my favorite part of making these videos is interacting with you all but fifth
and final step is just to give good service you know the proof is in the
pudding be attentive to your tables as the food comes out try to bring some
extra napkins try to always think ahead and try to put yourself in their shoes
to think okay well if I was sitting here right now what would I need and I know
there's gonna be difficult tables that's part of the job there's gonna be people
that come in there and try to ruin your fucking day
but look you got to secure that bag and this comes through repetition you learn
things trial and error you learn what works and what doesn't work but overall
good service is going to be key in getting a good tip so yeah guys that's
all I got for you today leave a comment if you liked the video if you want to
start a discussion about literally anything even if has nothing to do with
the video start a discussion maybe in some future videos I'll talk about some
crazy server stories because I have plenty thank you so much for watching
I'll catch you on the next one peace