hi welcome to device tech tip channel
just recently i received a comment on my video from a viewer who was having trouble using zoom
in this video i'd like to respond to the comment and experiment with the browser zoom
here's the original comment
sir i have done that update with the update icon but it goes to the google page
because i downloaded zoom from google
it is telling me to download zoom app can you help me
i reply by saying if you're using android smartphone or tablet
you need to update your zoom through play store not google
if you're trying to update it through google chrome it may not work
can you clarify whether you are using play store or chrome then i might know more about your problem
the next reply came back like this
sir i am using google because my tablet is not capable for zoom and play store
this confirmed my theory so i reply like this
i did some research and your device has to meet certain requirements
android has to be version 5 or higher and chrome also has to be higher than version 30
you can find out about the version of chrome by clicking three dots -> settings -> about chrome
if you're running chrome version 30 or lower you will not be able to use zoom
finally the viewer said oh yes sir i found the chrome version and it is below 30
now it is clear that the zoom cannot be used on the viewer's tablet
for those of you who don't know what we are talking about here's a quick summary
zoom recommends android version 5 or higher and chrome version 30 or higher
if you're using an older device you might be stuck at android version 4.4
and chrome will often stop updating before 30
this was the case for the viewers device
let's see what happens when you're using an older device
first of all when you go to the play store and try to download zoom
this message appears and the app cannot be downloaded
the only way to use it without the zoom app on this device is to use the chrome browser
this is the same way as accessing from your computer
if you click on the link sent by the host
the browser will open instead of the app
press launch meeting
after a while a button appears to join zoom through the browser
however when i click on it you'll be redirected to chrome update page
you cannot update chrome anymore using older device so i can only open it
and from here it's an endless loop you'll be back and forth between chrome and play store
and eventually you find out that you cannot use zoom
i'm guessing the viewer seeked my help at this point
unfortunately i couldn't help much but to find out that the viewer cannot use the zoom on his or her device
so let's experiment what actually happened if you have chrome version 30 or higher on your device
first let me say that even if it was possible
it would be very slow because of the insufficient spec
click on the link sent by the host again and the chrome will open
press launch meeting
tap on the join from the browser button
enter your name that the host can recognize and proceed
it's exactly the same as how you access the site from your computer
the screen will remain black but the host will actually be able to see your screen
i have tried several times to turn on the audio feature here
but i couldn't get the audio to work because it doesn't recognize the tablet's microphone
what i found out is that this method is only suitable for accessing from your computer
not from tablet or smartphone
it will struggle to locate the microphone
i don't have an external microphone so i couldn't verify this through
if you're interested please connect the microphone and give it a try
the conclusion is that if you have an older device with android version lower than 5
it's time to buy a new device because it's going to be difficult to use zoom as it is
that's the end
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