[MUSIC PLAYING]
PEGGY GULICK: Every business in the world
has problems to solve.
You don't have to look for those.
JASON SAGSTETTER: Are there more efficiencies to be gained?
Is there a better way to do this process?
And when the needs of the customers
are rising in complexity, you're being attacked from both sides.
ALBERT CHAN: Innovation is critical to health care.
We have a tremendous opportunity to make it better
for our patients.
And solutions like Glass help us do that.
JAY KOTHARI: Throughout the process
of developing Glass Enterprise Edition 2,
we spent a lot of time listening.
We worked with our partners and with our customers
to figure out what they wanted.
Glass is a hands-free device for smarter and faster
hands-on work.
It provides the information that an employee
needs in the periphery of their line of sight.
So it doesn't come in the way of their actual work environment.
PEGGY GULICK: Glass has made AGCO a safer company
because you have two hands to do your job,
whether they're climbing on and off units
or trying to do something in the field.
ALBERT CHAN: What has become commonplace
is physicians spending more time staring
at the computer screen than spending time
face-to-face with patients.
With Glass, what we started seeing is
patients saying to us, my doctor is spending more time with me.
JAY KOTHARI: Glass has allowed for a lot of unique ways
to collaborate that haven't been possible before.
The biggest is immediately getting expert advice
from somebody who might be around the world.
JASON SAGSTETTER: Being able to provide what they're
seeing at their perspective helps do a very, very expedited
triage to help bring our customer back online sooner.
PEGGY GULICK: We've been using Glass in production
since about 2016.
We had about a 30% reduction in processing time,
and we had a 50% reduction in training time.
And that one was just monumental.
We weren't even looking for that when we did it.
ALBERT CHAN: A typical doctor spends
about two hours per day writing notes about the visits
that they conducted.
And because I have Glass typing that out for me in real time,
I am not worrying about going back
four hours later trying to remember
all the details of the visits.
It will help us be better doctors.
JAY KOTHARI: Whether it be manufacturing or field service
or health care, they're all doing things with their hands.
And by looking across all these different industries,
we're able to find the unique things
that we can provide value for.
JASON SAGSTETTER: Glass is a tool that
is as simple as it is powerful.
That's incredibly helpful.
We underestimated the impact that that would have.
PEGGY GULICK: It's a tool that doesn't replace people.
It allows people to be smarter, faster,
better at what they're actually doing as a job.