BELIEVED THAT SUSPECT HAD CONTACT WITH MENTAL HEALTH UNITS SEVERAL TIMES IN RECENT
WEEKS.
SAN ANTONIO,
3, 1, 1, HANDLES HUNDREDS OF
THOUSANDS OF RESIDENTIAL
COMPLAINTS EVERY SINGLE YEAR
AND ACCORDING TO ITS OWN
STATISTICS. IT’S GOOD HAVING
THOSE SERVICE REQUESTS AND
DRESSED IN ENCLOSED IN A
TIMELY MANNER BUT AS THE 9
TEAM’S DILLON COLLIER REPORTS
SOME PEOPLE WHO REACH OUT FOR
HELP SAY THE CITY DIDN’T
RESOLVE ANYTHING BEFORE MOVING
ON IN THEIR CASE. IT’S
TONIGHT’S DEFENDERS REPORT.
♪
>> THIS QUAINT HOUSE WITH THE BEAUTIFUL GARDEN ON CAN TUNNEL ROAD WAS VIRGINIA GARCIA’S
RESIDENTS FOR DECADES BEFORE
SHE PASSED AWAY THIS SUMMER AT
THE AGE OF 97 AS GARCIA’S
HEALTH DETERIORATED, SO DID THE
CONDITION OF THE HOME NEXT
DOOR.
>> THE HOUSE OF BEAUTIFUL THEY
KEPT IT THE MACULA GARCIA’S DAUGHTER MARY SAID IT BEGAN TO FALL INTO A STATE OF DISREPAIR
IN 2018.
AFTER THE MAN LIVING THEIR
STRUGGLE TO MAKE ENDS MEET AND
THEN LEFT ALTOGETHER
LEAVING BEHIND A PROPERTY THAT
HAS BECOME SO OVERRUN WITH
PESTS MARY HAD TO PAY FOR ROAD
IN CONTROL JUST ARE DYING
MOTHER’S LIVING SITUATION.
>> WE MOVED HER FROM THE
BEDROOM, SHE WAS AND BECAUSE OF
THE RATS CRAWLING ON THE FENCE
CITY 3, 1, 1, RECORDS SHOW AT
LEAST A HALF DOZEN COMPLAINTS
WERE FILED REGARDING THE
ADDRESS BETWEEN AUGUST 2020.
>> IN LAST SPRING.
AND WHILE MARY SAID SHE FIRST
HAD FRUITFUL CONVERSATIONS WITH
THE CODE COMPLIANCE OFFICER.
SHE’S RECENTLY BEEN LEFT IN THE
DARK ABOUT WHY THE HOME IS
STILL STANDING.
>> DO YOU NOT HAVE A DEADLINE.
IS THERE NO DEADLINE.
>> YOU KNOW AND THERE’S ONE RIGHT THERE AND THEY’RE EVERYWHERE SO.
>> AND A RESIDENT OF THE
REDLANDS STATES ON THE FAR
NORTH SIDE REACHED OUT TO 3, 1,
1, THIS SUMMER AFTER HEAVY
RAINS CREATED A MOSQUITO
NIGHTMARE FOR HIM AND HIS
NEIGHBORS EVENTUALLY SOMEBODY
SAID HEY MAYBE IT’S ONE OF
THESE BUSINESSES ACROSS THE WAY
RESIDENTS FOUND POOLS OF
STANDING WATER AND SPAWNS BEING
STORED OUTSIDE THIS
NEARBY BUILDING.
>> WHILE CITY OFFICIALS CLAIM
THEY WORKED WITH THE OWNER TO
CORRECT THE ISSUE SPA
MANAGEMENT TOLD US THE MOSQUITO
BREEDING GROUND
IS ACTUALLY THIS VILLAGE POND A
QUARTER MILE AWAY. ANDREW SAYS
AMIDST THE FINGER POINTING.
HIS COMPLAINT WAS CLOSED.
EVEN AS HIS MOSQUITO TROUBLES,
PERSISTED I FEEL LIED TO.
>> YEAH
TOLD THAT THE PROBLEM WAS
CHANGED OR FIXED WE LIKE TO
THINK 3, 1, ONE SHOULD BE YOUR
FIRST POINT OF CONTACT.
>> 3, 1, ONE DIRECTOR PAUL
STALL CUP SISTER STAFF LOGS
MORE THAN A MILLION
INTERACTIONS WITH THE PUBLIC A
YEAR.
>> THANK YOU FOR CALLING
ATTENTION AND THEY’RE ONE
COMING TO HELP YOU.
>> MOST OF WHICH ARE STILL
HANDLED OVER THE PHONE
AND FARMS OUT CLOSE TO A HALF
MILLION SERVICE REQUEST TO THE
APPROPRIATE CITY DEPARTMENTS
ON AN ANNUAL BASIS INTERNAL
DATA SHOWS 3, 1, ONE HAS A
CLOSURE RATE OF WELL OVER 80%
FOR EACH CITY COUNCIL DISTRICT
IMPRESSIVE PARITY COMPARED TO
MANY OTHER U.S. CITIES
WERE ALLEGATIONS ABOUND THAT
SIMILAR PROGRAMS
IGNORE SOME OFTEN LOW INCOME
PARTS OF TOWN THAT WE DON’T
TREAT ANY CALL ANY DIFFERENTLY
THIS TALL CUP CONCEDES, HOWEVER
THAT THERE IS ROOM TO IMPROVE
THE DIALOGUE IN SOME CASES THE
COMPLAINT THEY HAD IS THAT THE
CITY WOULD CLOSE THEIR
COMPLAINT. BUT NOT RESOLVE
THEIR COMPLAINT.
>> I THINK THAT THE WORD IS
SOMETIMES CLOSED DOES NOT MEAN
RESOLVED THERE ARE DIFFERENT
REASONS. FORECLOSURE
AND I THINK THAT THAT IS
SOMETHING THAT WE’RE DEFINITELY
WORKING ON WITH THE COMMUNITY
TO UNDERSTAND THE NUANCES
BETWEEN THE 2 THEN THERE ARE
THOSE REQUESTS THAT FALL BY
THE WAYSIDE.
>> AFTER THESE INDUSTRIAL
BARRELS NEAR A WEST SIDE VIA
BUS STOP WERE REPORTED TO 3, 1,
1, AS A POSSIBLE SAFETY HAZARD
IN EARLY JUNE. IT WAS ASSIGNED
TO CODE ENFORCEMENT WHICH
BLAMED GLITCHES IN ITS NEW
SOFTWARE, WHY NO ONE HAD
ADDRESSED UNTIL WE REACHED OUT
IN LATE JUNE, A DEPARTMENT
SPOKESWOMAN SAID THE TIPPED
OVER BARREL WAS FULL OF TRASH
BAGS IN CEMENT
AND THAT THEY WERE WORKING WITH
THE PROPERTY OWNER TO REMOVE
ALL OF THE CONTAINERS.
BUT BY LATE SEPTEMBER NEARLY 4
MONTHS AFTER THE ORIGINAL
COMPLAINT CAME INTO 3, 1, 1,
>> THE CLEANUP HAD NOT BEEN
COMPLETED, PUTTING THIS REQUEST
FIRMLY IN THE LATE CATEGORY.
>> THE TYPE OF LAPSE IN
COMMUNICATION. THE CITY
CONTENDS IT IS WORKING TO
ADDRESS WANT TO BE ABLE TO TELL
THEM WHAT DO
WE DO.
>> RIGHT AND THAT’S REALLY
IMPORTANT HERE AND THAT’S
SOMETHING THAT WE’RE WORKING ON
FOR THE DEFENDERS DILLON
COLLIER KSAT 12 NEWS.
>> THE CITY’S BUILDING
STANDARDS BOARD IN MARCH OF
2020 ORDERED THAT HOME ON CAN
TATA ROAD TO BE DEMOLISHED
WITHIN
30 DAYS. THE COVID-19 PANDEMIC
HIT HALTING ALL DEMOLITIONS
EXCEPT IN EMERGENCY SITUATIONS.
MARY SAYS SHE WAS NOT UPDATED
BY THE CITY UNTIL AUGUST AFTER