- [Narrator] To use your smartphone or tablet
to connect to your video visit,
you'll need to download both the, MyUofMHealth app
and the Zoom cloud meetings app from Google play
or the App store.
You'll connect to the video visit
from the MyUofMHealth app
and the Zoom app will launch in the background
to support the visit.
Please make sure to allow the Zoom app access
to your camera and microphone.
You should test your Zoom connection before your visit
by logging into your MyUofMHealth app.
To test Zoom, click on the visits button,
find your video visit, select details,
then click on the hyperlink to connect to Zoom.
If you don't see an option to test your audio, speakers
and microphone, check to make sure any pop-up blockers
are turned off.
If you need help with this,
review the preparing for your video visit section
of the Michigan Medicine Website.
Before your video visit complete e-Check-In
from your MyUofMHealth account.
e-Check-In can be completed one to three days prior
to your appointment.
To begin e-Check-In, log in to MyUofMHealth
and from the main menu, select the visits icon.
Locate your video visit, then click on e-Check-In.
It can take up to 30 minutes
to complete all required signatures and questions.
To move through each section of e-Check-In,
select the, this information is correct,
or next buttons.
You'll be asked to review
and sign the financial responsibility agreement
along with reviewing the terms and conditions
for your video visit.
You may have several questionnaires to complete.
Be sure to include a telephone number
where you can be reached during your video visit.
This is important.
In case you lose audio,
your provider may call you on the phone
to complete the video visit
or to provide additional instructions.
Once you've completed all questionnaires,
select the submit button at the bottom of the page.
If you have completed e-Check-In several days
before your visit, you can close e-Check-In
by selecting the close button
in the upper right-hand corner of the screen.
You can then log out of MyUofMHealth.
On the day of your video visit,
seek a strong signal or wifi connection,
and be sure your smartphone or tablet
is plugged in or fully charged.
Make sure your video, audio and speakers are all working.
Due to licensure restrictions,
you must be physically in the State of Michigan
at the time of your visit.
Please give yourself ample time,
but no more than 30 minutes before your appointment
to connect to your video visit
and confirm any additional e-Check-In questions.
To begin the visit, locate your video visit appointment,
then select the begin visit button.
It will not display more than 30 minutes
before your appointment time.
On the next screen, select the begin visit button.
It will not display more than 30 minutes
before your appointment time.
Now that you're connected,
you're in the virtual waiting room.
Your host or provider will join you soon.
This can take a few minutes.
When the provider connects to the visit,
Zoom will ask permission to access your camera,
select, okay.
At the bottom of the screen,
click the join with video button.
In the next pop-up, Zoom would like to send notifications,
select the don't allow box
since notifications are not required
to complete a video visit.
You can now select your audio preference.
Zoom may ask permission to access your microphone,
click okay.
From your smartphone or tablet,
you have two choices.
Select either call using internet audio
to use wifi or data or dial in.
We recommend call using internet audio.
After you make your selections, the video visit will begin.
Zoom will be running in the background
and you will be fully connected with your provider.
You should be able to see and hear your provider.
If you have any issues with audio or video,
make sure you do not have a red line through the icons.
To view icons, you need to tap on your screen,
click the microphone or video icon to unmute audio or video.
The chat box can be used
if you are unable to see or hear your provider.
Your provider will conduct the video visit with you
in the same manner as an in-person visit.
At the end of your video visit,
you can click leave meeting to end the video visit
and the visit is complete.
Or you may receive a notice that the host
has ended the visit.
Select okay.
If your connection is lost at any time
during the video visit, here are a few tips to assist.
If you can still see your video,
the provider may be able to rejoin.
Keep the video connection active,
and don't close the video window.
If you lose your connection,
follow the same steps you used to begin the video visit.
You may be placed in the virtual waiting room
until the provider is able to restart the video visit.
If the video visit cannot be restarted,
your provider may call you to complete the visit
or to provide further instructions.
Be sure to be near the phone number
that you listed in e-Check-In.
If you encounter any other issues,
review the preparing for your video visit website
for more direction.
For additional assistance,
downloading the Zoom or MyUofMHealth apps
or for information regarding access
to a MyUofMHealth account,
contact the health information management team
at 734-615-0872,
or by email at him-patientportal@med.umish.edu.