hello and welcome to today's video guys
in this video today
we'll be talking about a very important
topic from the new format of the pmp
exam which is
servant leadership servant leadership is
a high priority topic
as per the new format of the pmp exam
and you can expect
quite a few questions directly from
servant leadership
or at least with the concepts associated
with servant leadership
in your pmp exam so let's start by first
understanding the topic of servant
leadership
and then we'll be solving some pmp style
questions
as well so watch this video till the end
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so when we talk of servant leadership
guys we need to understand
some very specific traits or
characteristics
of a servant leader so let's see what is
meant by that
now what you see on the screen guys are
the key traits a servant leader
needs to exhibit let's go through them
one by one
and understand a bit more detail for
each of those traits
and along the way we'll see some
examples of leaders around the world
who had been true servant leaders enable
not direct a servant leader does not
direct a team
on how to do a task or how to execute a
project
he always enables the team with correct
thought process
correct staffing correct resources
correct training so that the team is
self-sufficient
to execute a project the goal of a
servant leader
is to build self-sufficient teams which
functions independently
regardless the physical presence of the
leader
so you will never see a project manager
who is a true servant leader
attending a lot of meetings or telling
people
what to do he will always staff his team
with the right people
with the right capabilities for project
execution
and he is there to break any barriers or
challenges
which the team finds on its way coach
not teach a servant leader is more of a
coach
than of a teacher the difference between
a coach and a teacher is
a coach focuses on experiential learning
and self-reflection
rather than a teacher who focuses on
learning from the book
and providing direct feedback for
example
if you are learning a new subject a
teacher will help you first
to learn the subject by taking direct
one-to-one sessions
it's like what happens in the college or
university lectures
right but a coach will ask you
to read up a new subject first and then
discuss and correct your understanding
about that subject and direct you
towards
further reading remember a coach does
not
spoon feed empower not lead
a servant leader always focuses on
empowering the team
with the right tools in their arsenal to
succeed
a project manager who is a servant
leader may possess
a very strong decision-making ability
but you will never see him or her
taking a decision by himself and then
shoving it down the throat of the team a
servant leader will always encourage
open discussions within a team to arrive
at a decision
after listening to everyone's point of
view he will always try to empower the
team to take better decisions
by organizing the right training for
them or getting the right people with
relevant experience
on board the team so you'll never see a
servant leader saying
we do this since i know it's the best
for the team
okay he will always start with the
question okay team
considering the current situation what
do you think is best
for us seek to understand a servant
leader is never
opinionated and he or she always seeks
to understand
a problem first before arriving at a
solution or a judgment
for example if a particular team member
is not performing in a project
a servant leader should first try to
understand why that person is
underperforming
is it a gap in training is it a gap in
motivation
is it a gap in fit between the person's
ability and the role
is there any problem with the person's
family and so on
remember that the focus of a servant
leader is to understand the root cause
of a problem
before arriving at a solution build
conditions for team success
a servant leader always focuses on
breaking barriers and challenges
in the path of a team's success and
provide them
the right condition to succeed for
example
let's take a situation where in a
project a critical approval is pending
with the government authorities
it is stuck in the red tape of
bureaucracy now is the time a servant
leader should work towards
identifying the right channels
influencing and talking to the right
people
creating any influence from lobbyists if
required
to get the approval on time once that's
done
the team will take care of the project
team success defines
leader success take it this way guys
if a team succeeds is the success of the
servant leader
but if a team fails it's because the
servant leader has failed
so a person who is a true servant leader
will never portray himself
as a top performer in front of his boss
if the team is not performing
for example when it comes to rating and
promotions in an organization
a true servant leader should always
project the team in the best limelight
she will not put herself as a contender
for promotion and progression
if the team members are deprived of the
required recognition
you will never see a servant leader say
i made the project a success
she will always say the project is a
success because of the team
so remember these six traits of a
servant leader guys
you'll be able to answer a lot of
questions in the pmp exam correctly
if you really understand what each of
these traits
mean for a servant leader if you are
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update from my side on youtube now since
we have
understood what is meant by servant
leadership and what are the key
characteristic features of a servant
leader
let's try and solve a pmp style question
now from the topic of servant leadership
okay so question number one guys pause
the video read the question carefully
and try to answer it
before moving forward this is a question
of medium to high level of difficulty
and you can expect quite a few questions
like this
in your pmp exam okay so answer it
carefully
okay so we will start by studying the
answer choices
remember that it is very important to
study each of the options very carefully
and you need to reject an option only on
solid grounds
okay never reject an option just because
it doesn't feel right
or it just doesn't seem right or sound
right to you
okay so let's start option number one
what it's essentially telling you is
that you decide for your team
and roll it out accordingly okay this
as we learned is not a servant
leadership behavior guys
right a servant leader never decides for
the team
and rolls it out by himself okay hence
this option is a wrong option
moving on option number two now this can
be the correct answer guys
okay in the end you may argue that it is
important to keep your top level staff
and managers happy okay but there is a
major problem which you can face
if you take this strategy okay by doing
this
you can make your top level staff happy
but you will lose
your ground level employees like your
junior level technicians and 3d modeling
technicians
okay now this is what a servant leader
doesn't want
okay it will cause a lot of disharmony
with the team
and it will make your project a lot more
difficult to handle
okay so option number two is also a
wrong option
okay let's go to option number three
now this seems fairly a good option
because it's saying that you call a
meeting with the entire team
explain them the situation communicate
the budget constraints
align with them the success criteria and
then you ask the team to come up with
the nominations and proposal
so so overall it captures a lot of
dimensions
of a good servant leader okay so you are
not deciding for your team
and you are making the team enable to
take a decision
and be accountable for it as well okay
so let's park this option for a while
okay moving on option number four go
back to your
management and ask for more travel
funding this is not a
correct option guys because you can't go
back to your management
and ask for extra funding okay for
travel and it's not a sign of a good
leader or a good servant leader
that you are not able to manage with the
funds that you are having and you want
to send as many people as possible okay
so that's not a good way to work
a project or a benchmarking project okay
you need to be very choiceful of
who to send and what each of those
individuals would be bringing the value
on table
okay so this option is also a wrong
option
so that means the correct answer to this
question is option number three
now that's quite offbeat right and
that's something very new as per the
current format of the pmp exam
expect a lot of questions like this guys
okay
and now let's solve another question
from the topic of servant leadership
pause the video try to answer the
question before moving forward
question number two guys okay so we'll
start solving the question
as step number one we need to remind
ourselves that we'll not reject any
option
without solid grounds okay so let's see
that what each of the auctions are
talking about okay option number one
it's saying that rowan can benchmark
with other hospitals and learn from
their experience
now in a way it's good and then he can
roll out the same with his team for
deployment
okay now here the strategy is very
individualistic guys
so rowan is doing the benchmarking with
other hospitals which is good
and then he is rolling out the same with
his team for deployment now this is
something which you don't expect from a
servant leader right
a servant leader is always inclusive
when it comes to decision making
right so this option is a wrong option
guys
okay moving on option number two
rower needs to involve his team of
doctors nurses ethical and legal
consultants to design a strategy and
then benchmark the same with other
trusts to identify gaps and improvements
okay
now this is a step ahead of option
number one because what it's saying is
before you do the benchmarking you
involve your team of doctors nurses
and ethical legal consultants now that
way it's a
bit more inclusive because it's
essentially asking rowan to take inputs
from all of his team members
and then do the benchmarking to arrive
at a codex strategy now this can be a
right option guys let's hold this for a
while and move to the other options
option number three he should ask the
trust for help let them provide
guidelines for the patient
confidentiality
it makes sense because the trust is the
primary stakeholder
okay now this is a very close option
guys okay
now what it's essentially saying is you
go to the trust
ask for the help and let them provide
guidelines because they are the primary
stakeholders now this is where the
option becomes
wrong because the trust is not the
primary stakeholder when it comes to
patient confidentiality okay
the patient is the primary stakeholder
okay not the trust
and also it doesn't take into account
the inclusiveness
of a servant leader that we discussed
for option number two
right so this option is also a wrong
option
option four row one should study uk
patients confidentiality guidelines and
develop plan accordingly this can be
rolled out to the team
at a later stage again again it's on the
similar lines guys that
rowan is deciding for himself by
studying some guidelines which
may be correct but in the end he is not
including his
team in decision making okay so this is
a behavior which you do not expect from
a
servant leader okay so this option is
also a
wrong option in the light of servant
leadership so the correct answer to this
question
is option number two which talks about
including the team for
decision making and then come up with a
strategy i hope
this video was useful guys let me know
in the comment section below
what other topics as per the new format
of the pmp exam
you want me to cover in this channel
thank you for watching today's video i
wish you all the best for your pmp exam
preparation
and i'll see you again soon in another
awesome video like this
in this channel bye bye and have a nice
day
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