- [Narrators] For a child's sake,
we are a caring community called to honor
the sacred trust of our patients, families, and each other
through humble expertise, generous service,
and boundless creativity.
This is the moment.
- Coming here exceeded every expectation I had.
They told us "Okay, the tagline here is 'Here, it's different.'"
Within the first day of orientation being over,
I went "Oh my gosh! It really is, I get it!
"Like here it is really different!"
I've been lots of places where
people are committed to kids
and people are committed to families,
but not every place is as committed to each other.
- The culture and values at Children's is so unique
in that it always brings you back to why we're here.
So we're here for child health,
we're here to help out our patients and their families
and be a caring community and to provide for everybody.
(upbeat music)
- When I come into the office,
they welcome me.
- I've worked at eight different Children's Hospitals.
I knew from the first day that I got here
that people wanted me here and that's not a feeling
that I've had at any other institution.
- I used to come to Children's.
I know that providers that I had were amazing.
It wasn't that I was a patient,
it just felt like someone he cared about.
- Normally, if we were working with a patient
for an extended period of time
and then something changes and they end up in isolation,
we can't go see them if they're in isolation.
But I've been writing letters, receiving letters,
taking picture and sending pictures,
continuing relationships because
if ever a kid needs support,
it's when that door's closed and hardly anybody goes in
and hardly anybody comes out.
(upbeat music)
- Humble expertise means to me
people that are good at what they do
but are open to learn and open to share their experiences.
- From the top down and from the bottom up,
people encourage you to be that expert
and to stand tall.
- My supervisor, on my very first day meeting her,
she told me, "I want to train you to be a supervisor."
She said, "I believe you could go further than me."
And for me, that showed her character
and how comfortable she was in her role.
She allows me to be able to go out
and explore everything that Children's has to offer.
- This is a very large organization.
There's a lot to learn and people are happy
to spend the time to answer the questions.
I never feel stupid sending a quick email.
Everyone here is willing to take the moment
and answer questions and be open in their responses.
(upbeat music)
- To me, generous service is
about taking every opportunity you can to show up
and serve patients and families and fellow team members
and then also taking opportunities to serve
and take care of yourself.
- When it comes to generous service,
I've never heard anyone say "It's not my job"
or "I don't have time for that."
It's always "How can I help you?"
and "How can I support you?"
- Health care is definitely hard to work in.
You're dealing with families that
have a lot of negative things going on
but we have the tools to address those concerns
so that they feel a little bit better when they leave.
- It's all those little, tiny details
that just matter to families and really help them.
(upbeat music)
- Boundless creativity is a way of creating a solution
to something you view as a problem.
Working our way around it, going past it.
- Different expertise, different point of views
coming together to create solutions.
- We actually had a family, the mom did not speak English.
She was Spanish speaking and also she couldn't read.
Our team was consulted to help come up
with some creative solutions to help her feel prepared
for taking her child home.
We worked on a medication calendar,
it was entirely pictorial.
Came up with color coded systems
and also created a picture book for her.
- We always go back to our Children's culture,
that we're here to give our service
to these patients and their families
and just really be there for them
and I think that helps fill our own cup
and help us realize why we're here.
- I never really thought I would be working here.
It makes me feel good inside.
- I think it's an amazing place to work.
I feel so welcomed, I feel like this is home.
There's no other place for me.
I love being here at Children's.