Hey, everybody, we're focusing this month on 2019 because it's just around the corner.
So, in this week's video, I'm gonna teach you three steps to get the most out of your employees in 2019.
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And let's get right into this.
Hey everybody, Ryan Gromfin here author, speaker, chef, restaurateur and the founder of
therestaurantboss.com and clickbacon.com.
Here we are, we're a couple weeks away from 2019.
Can you believe it.
Hey maybe, in like five ten years from now one of you are watching this video and you're like 2019,
that was a long time ago.
But if you're watching this live now,
we're there, we're like three weeks away, get through the holidays and were there that's exciting.
But I know one of your biggest challenges is your staff.
I'm hearing it from everyone, it's really hard to find staff right now.
While I agree and while I disagree with that, let's just take that for face value.
It's hard to find staff right now, it's hard to find restaurant staff, they're not all that fantastic, right?
We're kind of getting leftovers a little bit and then we got to deal with the fact that,
there are Millennials or Gen'z ers or
whatever, and they're just difficult to manage and they don't want to do anything,
and they don't want to show up and they interview great, but they don't stick around.
So, let me give you three quick tips here how to get the most out of your employees in 2019.
So, the first tip is, I want you to focus on being strict,
but not mean, strict but not mean.
What's the difference?
Well, mean is being
negative and loud and angry and making fun of people and making them feel bad,
strict means it's black or it's white, they either did something or they didn't.
You're either late or you're not.
If someone doesn't do something, don't feel
like you have to tiptoe around them because you're afraid they're gonna walk out on you.
If you're mean to them, they will walk out on you, but if you're strict, they'll respect you.
See, all great coaches are strict.
We raise the bar, all great coaches raise bars for their athletes or their musicians or whoever they're coaching.
They raise the bar, they get them to do things that they didn't even believe they were capable of doing.
So, what I mean by strict is,
hey, I noticed you didn't fill out the checklist earlier today.
Do you need any help going through it?
But I'm gonna need you to fill that out right now before you do anything else.
And then walk away, that's strict, that's not mean.
Mean is why didn't you fill out the checklist, you never fill out the checklist,
I need you to do these checklist, otherwise you're gonna get in trouble or whatever.
Strict not mean.
If someone's late, it's just black and white.
Hey, I noticed you were late that's against our company policy, I'm gonna need to write you up.
Or I noticed you were late that's against company policy,
we need to make sure this isn't gonna never happen again. Right?
And then walk away, that's it.
Now, I have a five step formula,
feedback formula that I like for you to use there, but as an example, I want you to focus on being strict,
knowing your standards, knowing what you expect and holding people accountable to it.
But, not being mean.
Okay, strict but not mean.
Step number two to get the most out of your employees in 2019, you gotta focus on their goals not yours.
Let's just be real here. They don't care about you.
They don't care about your goals.
Sure there's the rare exception, but come on, they don't care about you
and they know that you don't really care that much about them.
You think you do or they think you do or whatever,
but here's the thing you have got to be more genuine in caring about their goals and caring about helping
them reach their goals.
If they do a better job if you help them become
better employees, better people, better whatever it is that they want to be.
If you help them reach their goals,
they're gonna help you reach your goals.
But, when you're talking to or coaching or reprimanding employees,
you have to get away from your goals.
You can't tell them that they have to do things because that's gonna make for a more profitable restaurant.
They don't care.
So, find out what your employees' goals are and coach them to help them reach their goals and then
they're gonna want to give more to you.
There's two ways to have a full bucket of water, you can either fill other people's buckets,
so, then they have time to fill yours or you can fill yours and they can fill theirs.
My suggestion is that if you take your time filling your employees buckets,
they will come back and fill yours.
It works, I promise you may not think it does and you may be delayed in your results.
But, focus a little more on their goals than yours.
Make it known that you genuinely care about their goals.
They will respond.
Now the last step in this or the last part of these three things,
that you can do to get more out of your restaurant employees in 2019 is gonna be something,
I say over and over again and we're just gonna kind of leave it at
this and let you go and do more research or reach out to me or comment below.
But,
MANAGE SYSTEMS, DEVELOP PEOPLE.
This will be there forever, MANAGE SYSTEMS, DEVELOP PEOPLE.
If you've never heard me say that before, then you haven't spent enough
time watching my videos or you haven't been through my training programs.
But, your success with employees, your success in the restaurant business is gonna be
based on your ability to create and manage and develop systems.
Oh, I'm sorry.
Create managing master systems, then develop your employees.
If you are still trying to manage employees, you're way behind employees don't like to be managed.
Nobody does, systems are black and white, it's either done or it's not done.
It goes back to being strict.
If we have a system in place, they either did it or they didn't do it.
But, it has nothing to do with them being a good
employee or a bad employee or a good person or a bad person or your favorite
or your not favorite.
They either did it or they didn't and if they didn't tell
them they didn't do it, and help them make sure that they can do it.
That's where the developing of employee parts comes in.
So, managed systems and develop employees.
Good luck in 2019.
If there's anything I can do to help you out please let me know leave a comment below.
I look forward to seeing you next week.
We're gonna talk more about what you can do to get the highest performance
to get the most out of your restaurant in 2019.
Have a great day.
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