Do you want to become the best server in your restaurant?
Do you want to maximize your tips?
Do you want to give the best service that your guests can ever experience?
Well, this video is right for you. In This video,
I'm going to give you the exact 10 steps of service that I personally use and
practice to making the guest experience perfect.
[Inaudible].
Hey loves! Welcome to my channel. My name is Rio from Rioworldwide,
bridging Filipino and American culture. In today's video,
I'm going to share with you the exact 10 steps that I personally practice that
enables me to receive the employee of the month award.
That enables me to maximize my tips and also enables me to give the best
experience that my guest could ever experience. By the way, guys,
this is a series of videos. So if you haven't watched the part one,
I will link it below that.
Also put it here in the card so you guys can just click it. But anyway,
I am very excited to share with you the 10 exact steps, so without further ado,
let's jump into the video. Okay. Disclaimer, guys,
before we start that not every restaurant practice,
this exact steps of service. Okay.
Because each restaurant has a different kinds of services. Like for example,
if you're serving in the beach or in the pool area, you know,
you're not practicing this, just basically giving the menu,
taking the orders and just asking, you know,
how was the food and all of that stuff.
But not really this very detailed service,
because I think this kind of steps of service is more of like an upscale
restaurant,
but also if you just wanted to become the best server that you can be,
and you know, we'll give your guests the best experience,
then I highly suggest the follow this steps of service.
So now let's start with the first step, which is greet your guests.
Once you saw the guests that they are already seated, go to them immediately.
Don't wait for another two minutes for them to look at the menu.
So they know that they have a server immedietly. You know,
you have like a better service to offer because, WOW,
we just seated and we are greated already, you know,
that is already a plus point.
So number one that you need to do is introduce your name.
Now this is very important because if they know your name,
it's easy for them to recall, to request for you,
when they come back again to your restaurant,
or they can recommend you to your manager if you really did a good job and also
will mention your name when they give a good review in a trip advisor or in the
guest service experience. So that is really,
really important for them to know your name.
Second is offer them a drink or food menu. If the hosts haven't given them,
but usually the host will give them the food and drink menu already.
The next is mentioned your special for the day.
Either it's a drink or a food special for today, but if you guys don't have any,
then that's not a problem at all,
but also ask them if they want to start with water. Now you might be thinking,
you know, if you read the steps of service in the Google,
usually they will tell you to take a drink order, but sometimes,
specially if that is your first time or the guests first time in your
restaurant, they do not know what they want.
So make sure while they're looking at the wine menu, it's not awkward. Ask them,
would you like to start with water? Now?
Some of the restaurants they just offer, you know,
just flat water or just the regular water. But in our restaurant, we wanted to,
you know, like upsell or give the guests an option.
So if I offer or if I ask them, would you like to start with water?
They will say yes. And I will ask them,
would you like the Pelligrino or just the regular water?
Because Pelligrino is a sparkling water and the other one's like flat.
You're just basically asking them if they want like sparkling water or the
regular water or the flat water, you know what I mean?
So those are the kinds of water that you need to be familiarized with.
So once you give them their water,
you can now proceed the step two of service which is take their drink order.
Now, if especially is you're working on dinner,
usually they will get wine or beer. You know, it depends of what are the,
you know,
what you are offering in your drink menu also while taking their drink or,
you can also ask them if this is their first time in your restaurant or where
are they from? Especially if you're working in the resort,
because most of the time your guests will be tourists. So it's not,
I still have, you know, like building a connection, asking them where they from,
because most of the time the guest, especially, you know,
I'm not American and I don't look like an American so they will ask me,
where are you from? So that is something, you know,
to start the conversation with and you're building already the connection,
because that is very important, building a connection with your guests.
Third step, deliver their drink order.
And the fourth step is take their food orders. Now,
if you think that they are hesitating or they are still, you know,
having a confusion of which one to order,
suggest what is your favorite dish in the menu?
So they can have an idea and also if they ask you questions, you know,
about certain food, give them your honest feedback, because your honesty,
you know,
it's a very important for the guests and also will determine your tips.
Another tip guys, that when you are taking an order from your guests,
start with appetizer, then proceed to the main course.
But usually if you're working lunchtime, usually they don't ask for,
or they don't order appetizer,
but always make sure to offer them appetizer because never assume in this,
within beverage, you know, in department, or if you're as a server,
never assume what the guests will feel, always ask them, always verify.
After you took their orders, always ask them at the end,
if they have any food allergies, because as a server,
it is your responsibility to ask them if they have any allergies,
because sometimes they are,
they're not aware or they're not really paying attention to the ingredients or
what is in, you know,
the food that they're ordering and sometimes they have like a peanut allergy so
it's always better to ask them. And once you confirm, if they have allergies or,
you know, doesn't have any allergies,
it's now time to repeat all of their orders.
So always make sure to double check with your guests,
everything that you have written down in the paper, just to make sure that,
you know, you guys are on the same page and you guys, you know,
you didn't miss anything or they didn't double order, you know,
this is one way of helping also your guests and also just to save yourself,
you know, because when you enter the wrong food,
if especially if it's busy that you know,
the people from the kitchen might get mad at you, you know,
you might encounter some problems, so just to avoid future problems
always double check with your guests. So number five is delivere the food. Now,
if they ordered appetizer, of course, you want to serve that first.
And then once they are almost finished with their appetizer,
you can now fire the food. So after they're done,
you can clear the dirty plates first and then deliver the main entry or the
main dishes. Every time you deliver the food in their table after two minutes,
or they call it two bite check, you know, after two minutes,
go back to their table and ask them, how was the food?
If they need anything else, maybe they need salt and pepper,
or maybe they need catsup or any utensils or extra napkins.
Always go back after two minutes or the two bite check. You know what I mean?
Just to make sure that your guest is having a good time and enjoying their food.
Step seven, if they are done with their appetizer,
they are done with their main course. Now it's time to clear the table,
clear all the dirty plates. Now take note guys that this is not just, you know,
you're not going to clear only the plates when it's step seven or it's,
you know, you know what I mean? Everytime
that you see a dirty plates always clear from the table. Now, most of the time,
if you're a restaurant or if your hotel, you know,
where you're working to has an assistant server,
it is their job to clear the table. But you know,
if you think that the assistant server is also busy help them as a server,
you'll also need to clear the table, you know,
and all the dirty plates from your guests,
because it is your responsibility too, you know,
don't just like put everything with your assistance server.
Another tip is that while clearing the table. So it's that like awkward silence,
ask them, how was the food, you know, where they from,
if you haven't asked them.
And also how was their experience during their stay here, you know,
in the resort or if this is their first time in your resort, how was it?
You know, how can you make it better? How can you give them a better experience?
You know, because that is something that will really sticks in their minds,
that you really care. It's now time to offer them the dessert menu. Now,
never assume that they're already full. Always, always,
always offer a dessert menu. Even if you think that they are full, and also,
you know, explain to them, which one is your favorite,
because that is one way for you to upsell. And not only that,
because sometimes even the guest are full, they love to hear the menu,
or they just love to hear the dessert,
even they are not going to order because it's the one that's like,
I'm that kind of guest, you know what I mean? But it's not like just only me,
but most of the people,
they want to hear the desserts because they are curious or they just would love
to try it, you know, especially if they are not from your place,
they just want to try local stuff.
So I highly recommend to always offer local stuff, because.
This is what they are really intrigued to. Step eight is take their dessert,
or coffee or tea order, because sometimes if, you know, if it's special,
if it's cold, sometimes most of the guests will take coffee as their dessert.
So step nine is dropping the bill to your guests or offering the check to your
guests. Now ask them first, if they are ready for check,
especially if you're in an upscale restaurant, don't just, you know,
give them the bill because that's kind of like rude and they don't really
practice it again. It depends on your company rules.
That's why I highly suggest to watch the first video first.
So you'll better understand if this is your first time working in the restaurant
or in the hotel and the last,
but not the least is thank your guests before they leave.
Because if you really did a good job,
they will always remember you and request you another time when they visit your
restaurant or recommend you to your manager.
So always make sure that they know your name so they can mention you in the GSS.
That's all for today guys, I hope you enjoy this video. If you do, please,
don't forget to give it a thumbs up and comment down below if you have any
questions or suggestions. Next week, we will be having new video again,
to give you more tips on how to become the best server that you can ever be.
So if you guys are interested make sure to subscribe to my channel.
And click the notification bell so
you'll always be notified whenever we upload new jam packed videos.
And while waiting for the video makes you to click the two of videos right here.
I make a lot of J1 videos and American culture that is for sure will help you
with your journey here in the United States. That's all for today, guys.
Thank you so much. Bye for now.