- Hello, and welcome to Community Chats.
I'm Aley Hammer, and today we're joined with Jarrett Baker,
the technical operations manager from IPSI.
Jarrett, welcome to the show.
Can you start by telling our audience
a little bit about IPSI?
- Thanks for having me, Aley.
So here at IPSI, we specialize in cloud payment technology.
Historically that's meant our business and services focused
on educating and supporting corporate and large businesses,
specifically with regards to card data security,
compliance needs, such as PCI DSS,
whilst providing tools, services
and applications to meet the customers' expectations,
business, and technical requirements.
Our services have been designed to secure card processing
across numerous channels,
including standard website processing,
back office processing,
and call center agent-supported, phone-based processing,
regardless of the bank or acquirer they may deal with.
Our approach to consultation and partnership in this space
has seen us work with the likes
of Latitude Financial Services,
the Australian Taxation Office,
BHP Billiton, and more in the last 15 years.
- Wow, it's really incredible to hear how IPSI has
achieved such huge growth despite having to deal
with COVID over the last two years.
And Jarrett, on this topic,
how have you been able to achieve this growth
and how has AWS actually helped along the way?
- Very good question.
So COVID's definitely been difficult for us
over the last two years, from a logistical perspective,
particularly for our customers,
and a compliance perspective,
with the ever-changing environment of working conditions.
with these changes happening in the world.
We have seen a large number
of businesses pivot more strongly towards online payments,
whilst looking for ways to enable their staff to work
from home whilst remaining PCI DSS compliant.
This has created a high demand
for compliance services for processing credit card payments
across numerous channels, especially
in the IVR and agent phone services space
where interpersonal interaction
is still continually available
in our socially-distanced world.
Fortunately for IPSI, as our application was designed
for the cloud first, AWS has enabled us to
effectively scale and accommodate this influx
and demand and enabled our customers to
provide more personable user experiences
to their consumers during these times.
- Well, I'm so glad you've been able to accommodate
the influx and demand and give your customers a much more
personable experience during these really challenging times.
And Jarrett, you've already actually touched on this
a little bit but can you gimme a specific example
of how moving to the cloud has benefited
both your customers and also your business?
- Absolutely.
So being cloud-native, IPSE has been able to quickly
and efficiently provision new, dedicated sets
of infrastructure for our customers while quickly
scaling them up and down as customer demands changes.
This has enabled us to respond quickly
to events such as the recent avalanches
and natural disasters in Western Australia,
which saw phone line demand increased twofold
over the normal without any noticeable impact
to critical payment transactions
or dips in call quality within our infrastructure.
- Wow, I wasn't expecting you to mention the avalanche
and natural disasters in Western Australia,
but that's such a great example.
Thank you for sharing.
And Jarrett, IPSI is servicing highly regulated industries,
so what I wanna know is what are some of the key benefits
that customers should know when
they're engaging with IPSI?
- So when engaging with IPSI, customers can be sure
they're engaging with a compliant and scalable platform
that is designed to grow as they grow.
And in addition to this,
we offer a one-stop-shop service model,
which offers multiple payment channels
and multiple bank connectivity,
further enabled by our cloud-first designs and our approach
to implementing new features where we strive to
provide customers with new insights, payment options
and methods without the need to implement
or continually upgrade integrations with our services.
Customers can be assured when engaging
with us that their payments and consumer data is safe,
secure, and in scalable hands.
- Thanks for sharing because honestly, I really feel
that consumers are needing that reassurance lately
that their payments and their data is secure
and in good hands, and, you know,
especially with all the online fraud
that's going on at the moment.
So lastly, what's next for IPSI?
Are there any future growth areas that you guys
are focusing on or what can we expect to see?
- At the moment, considering our socially-distanced world,
we are focusing on improving our phone payment channel
by adding more features and offerings to enable businesses
of all sizes to implement compliant telephony services
with ease within their business.
In addition to this,
we're also working to curate our platform services
and features to address a small and medium business market
and enable these businesses to leverage the technology
and approaches that we here at IPSI have developed
successfully for enterprises in the last 15 years
for their smaller and medium consumer business markets,
effectively enabling mid-size businesses to enjoy
that enterprise-level capability set at a lower cost.
- Jarrett, thank you so much for coming on the show today.
If anyone has any questions about IPSI
or what you guys are doing,
please pop them in the comment section below
and we'll get back to you.
Thank you so much!