- I am flying Delta Airlines today,
and it's a new aircraft type, 767-400
super excited, let's fly.
- My first non rev experience,
it was on an L-1011, which actually, the aircraft
you're flying on today,
the 76-400 actually replaced the L 1011.
- Does every aeroplane arrive at the Gates get cleaned
or it's actually just randomly.
Out of a bunch, one get clean.
- Tell us what you think this cockpit looks like.
(thrusting music)
- I have the flight fuel, which is a crave box.
- Most people probably think the flight attendants
are thrilled with not having to serve beverages anymore.
- There's no pillow, no blanket right now.
Do you miss the mad dog?
- I love it.
Some of you saw, someone had an incident
in that jet bridge.
She's awake. She's just thought she was having a stroke.
- Boeing. Boeing. Please keep the work.
- Company has a culture to fly this plane as long
as they can.
Your response to that incident in the jet bridge was,
you know, it just shows your work.
(upbeat cool music)
- I met a fellow passenger at the gate
while waiting for the plane to board.
This is Jason.
He actually worked with Delta airlines.
- I have a great story about my first non-rev experience.
It was on an L-1011
which actually the aircraft you're flying on today.
The 76-400 actually replaced the L-1011.
I flew from Atlanta
to Orlando where, you're headed to today, in July of 2000.
When we landed in Orlando, everyone clapped
and the flight attendants made an announcement that we were
on one of the last revenue flights of the last Delta
L-1011. They passed around the Sharpie marker.
We signed the overhead bins in the side of the wall.
What a great experience for the first non rev.
- You're a global coordinator of cleaning.
- Yes. I'm a global support coordinator for the
Clean Team here at Las Vegas. - Right?
So, I have this question for you.
You came in the right time.
Does every aeroplane arrive at the gates get cleaned
or it's actually just randomly out of a bunch,
one get cleaned?
- So every single aircraft in Las Vegas is cleaned.
Before we even set the aircraft with the sanitization spray.
We also wipe down every single high touch point area.
That would include overhead bin latches, air vents,
seatbelt latches, and the tray tables as well.
Looks like the cleaning's almost done.
I'm examining the aircraft.
Looks like they did an amazing job as usual.
And now I'm going to conduct a full aircraft audit
through our app called Springshot.
Through the app, I'm able to click on certain areas
of the aircraft that it gives me random areas.
The cleaners don't know which seats I'm choosing.
And it'll pretty much tell me which areas to check for.
Audit 3-A, and it is asking me to check for the IFE screen
which is our in-flight entertainment screen.
It's asking me if there's any visible fingerprints
or smudges left and as you can see,
the cleaners did an amazing job wiping down.
And then I checked in the compartment
to see if there's any left over trash.
I'm going to check for the tray table
and it looks like they just wiped it down.
So it's nice and clean for the next passenger to sit here.
(upbeat music)
- Hi, how are you? - Hello. Good, how are you?
- I feel good too so far. Thanks, John.
Have a good flight.
- Thank you. - Bye, now.
(scanner beeps)
- Okay. Teresa? Thank you so much. Have a good flight.
- Thank you.
- Hi, Mr. Chury.
Have a good flight. - Hi.
Nice to see you. - Nice to see you.
- I see you a lot in Vegas, here. Yeah?
- Oh, thank you! We'll see you again.
- See you next time. Bye bye. - Yep. Bye bye, now.
- Hello.
- Welcome aboard.
- Oh. Thank you.
- You're welcome.
(background voices)
(upbeat music)
- Hello, I'm captain Jeff Retton and I am assisted
on our flight today by first officer Ana Otto,
who's going to be flying us to Atlanta.
Just take a look around and see, tell us what you think.
This cockpit looks like.
- First thing to think about it was the 747-400
but he told me I was wrong.
So it's actually, it looks
like a triple seven copy with a five EFS in the middle
- The displays here are a little more modern
than a traditional 757/767.
What they call "round dials."
This are of the same displays as on the triple-seven
and it shares, some other components from the triple-seven.
It's very unique. We're the only airline in the world that
I know of still flying these.
- Are you only allowed to fly this type,
or you have to do a lot
of other training to qualify for both?
- The type rating is the same and we go through training.
We actually learn on 757's, 767's, 'til we get type rated.
It's the same type rating.
However, in our category, we will only fly this aeroplane.
The procedures, although similar are just not
quite aligned enough for, to be a single category
where people fly a 757 one day and this plane the next day.
Our flight today is, three hours, 20 minutes
Expect a very smooth ride.
We had a smooth ride coming over, no weather along the way.
The landing gear on this, because it's a heavier plane,
It's about 20% heavier than
a 767-300ER
and the thrust is 10% more.
But extra weight required heavier landing gear.
So the landing struts and gear that we have
are actually sourced from the Boeing 777.
- A triple-seven.
- Triple seven landing gear
little different tyre components.
We only have two versus three wheels on the struts.
(jovial voices)
- Bye!
- Okay. All strapped in to go. Atlanta.
It's exactly like a Delta one suite
but it doesn't got the door.
So there's a little gap here.
(jet engine whistles, speeding up)
(calm piano music)
(calm piano music that picks up guitar chords)
This plane literally has 150 empty seat at the back.
It's actually really noisy on the 767-400
at the back as well.
You can barely probably hear me what I'm talking about here.
Very light flight, very enjoyable view outside.
Beautiful scenery and route.
(upbeat music)
- How's it going, sir, how are you?
- Hey good. How are you? - Good, good.
- What do we got here?
- Yes. I have the snacks right here.
So I have the flight fuel, which is a crave box. Fresh box,
It comes with tortilla chips, hummus, almonds.
This is called the tapas. Tapas, yes?
- So you have three types.
- Yes, sir. Take it.
- Do you have any soda?
- No, sir. at the moment we don't have any soda, juices.
What we have is the white wine, red wine,
we have a 420 Sweet Water.
The KZ IPA from Sweet Water as well and Miller Lite.
- I have a box snack, but that's okay,
three hours flight but what's not okay for me is
I used to love to drink a diet coke, soda, or juice.
None of the sweet drinks are on board.
This is a diet flight.
(upbeat music)
- Most people probably think the flight attendants
are thrilled with not having to serve beverages anymore.
But that would probably be the opposite for most of us.
I have volunteered to be the bathroom, lavatory cleaner.
So, Every 30 minutes, I come and touch,
clean the touch-points
- Since the pandemic has started, I've been filming more
and more people doing cleaning the aeroplane
than actually cooking the meals,
catering, or mixing the drinks.
None of them are there anymore.
So, every time when I film it's filming people
cleaning and wiping.
- Yes. So, hopefully this will be over soon.
- Yeah, I can't wait. I hate COVID.
(Foreign language)
- Can you guess what language she just speak?
You win a prize if you're going to guess.
Actually it wasn't Russian.
Can you tell us your background data?
- Hi. I was born in Warsaw, Poland
- Polish? - Polish.
- Polish language. - Yes.
- I think I'm the only guy paid a $700 on this air ticket.
You know, the tickets on Delta is really expensive actually
but why I'm paying $700 on the ticket is because I want to
fly on the 767-400.
Other than that,
I think that Delta also has a reason they charging
higher ticket because if you look at Economy
and the Premium, the Comfort,
they are blocking the middle seat.
So you can literally have no neighbour next to you.
And that's also one reason
I think Delta has done well, in terms of getting people
confidence to travel, and people actually trusted that.
So, it paid off.
(upbeat music)
So, I just lower my seats into a fully flat bed.
I really appreciate the wide body aeroplane
on domestic routes.
There's no pillow, no blanket right now.
Pros and con on the seats. It's a little bit narrow
for my body size. And also in the foot well, you know
it's hard to turn your leg around, 'cause there's literally
the next person sit on top of you in front.
So you can not turn very easily.
Having said that, though, the privacy was great.
Really appreciate the privacy on board.
(upbeat music)
- Bye, take care. - Bye.
- Thank you so very much for flying with us.
- Thank you, see you, bye.
All right, Atlanta, here I come.
Just caught up with a pilot walking in the concourse here.
Hey Ana.
- Hi.
- It was your landing?
- It was my landing, yes.
- Nice. How long have you been flying with Delta?
- Next week, it'll be five years.
- What aeroplane did you first started on?
- I started on the MD88, - I thought so.
- And then I went to this.
- Right. Much of difference from the Mad Dog.
- A lot of difference.
- Do you miss the Mad Dog?
- You know, it kind of feels like
it wasn't as bad as everyone said it was going to be.
And I, I grew to quite like it, but
it feels a little bit like I have Stockholm syndrome.
- Oh, really?
So I'm going to the sky club to take a look
and get on my next flight.
I'm going to Atlanta tonight. 757 same type rating.
- Yes, that's right. - All right.
[Recorded Voice] Please hold on. This train is stopping.
(bouncy music)
- So I'm at the Sky Club here.
There's really just packaged foods here and there.
I met a pal here. This is Alex.
So, Alex and I started to do this aeroplane talk
and he's a big Delta Airline flyer.
- I'm very happy that they're open.
As a frequent business traveller and having them remain open
is very nice, but it's not what it normally is.
Well typically here, there'd be a pretty nice spread
of hot food that they change out three, four times a day.
Normally a pretty lively scene
especially on a, you know, on a weeknight.
But, yeah, it's a little bit more subdued, for sure.
(background jet noise)
- That's you. Hi. Love it.
How are you? - Oh, hello,
- How are you? Good to see you.
- I'm good. I actually know who you are.
Good to see you.
- Just hopping on, I'm on your flight right now.
- Well, it's, it is kind of a nice surprise.
Did we ever, I met you before.
Do you remember? - Of course he does.
- I met you at the uniform launch.
Were you at the uniform launch?
- I remember the uniform launch.
- Well, we were there. So yeah. Come on in.
- Would you like a Purell wipe?
- Thank you so much.
- You're welcome.
- Thank you.
- This is, is this your first time flying here
in the pandemic?
- This is my first time flying on a 757 Delta.
- Really? - I know. Can you believe it?
- Oh my gosh. It's my whole career.
- All right. Thank you.
- Just boarding. And fortunately Katie was at the door
and I was actually up-top in the first class and I mean
all of a sudden I heard, "David!"
then I went and honestly. she's awake.
She's just thought she was having a stroke.
So, she was able to talk to us.
- She had a stroke?
- No, that's what she said.
Kind of, the best thing is, and we both know this,
Bam. Your training jumps in. Do this, get that,
take care of this.
- Ah, that's why the other flight attendant brought the kid,
to distract the kid.
Well, cause they're travelling with grandma
with their daughter and their grandson on the way to Disney.
So they were trying to keep the grandson.
He was very upset when she fell.
So, the nice thing is, as most people know,
we have every piece of emergency equipment on board.
and we had every,
we have a thing called emergency medical kit
which has everything.
And the doctor came out immediately.
- Oh yeah, no, no, thank you.
(background noise)
- Want some water?
- They're going to take them and, I think we're going to,
- They're coming? - Yep.
- No, no. They're going to stay here tonight.
So, they're going to take her to the hospital.
Make sure she's fine and then they'll book them
on a flight tomorrow.
- Oh, okay. They're not coming together.
- Not tonight. They're all going to stay here.
- Okay guys, Thanks so much for your waiting.
It's you know, it's that kind of night as, as some
of you saw, we had someone had an incident
at the jet bridge with her, and her family was with her
the good news is we have great paramedics here in Atlanta.
She's headed to the hospital.
She's taken with her family, it's all good.
She's feeling actually a little bit better
but for precautionary measures
they're going to take her on to the hospital.
Unfortunately, that delayed us tonight
but we're going to resume our boarding right now.
And we have a bunch of people in the jet bridge,
still some outside. Soon as we get rolling, we'll get you
out of here an hour and two minutes down to Orlando.
Thank you so very much for being so patient.
We sure appreciate it.
And to my great crew that took care
of that young lady out there.
So thank you so much to all of you.
- My name is captain Paul, Paul Heath.
I'm at Delta airlines now for 23 years,
I'm flying with my copilot Nico
- Nico Delta airlines, 11 years.
- And, this is day two
of a four day trip for us on the 757.
We are very happy to fly.
We love this aeroplane.
It does everything we ask it to and trust it implicitly.
It's been on the property for a lot of years.
I expect it will be for several more
one hour and two minutes.
Climbing up to 25,000 feet is all
I expect it to be nice and smooth
- To me, I still think there is no true replacement.
- No
- Of a 757.
- You are not wrong, sir.
Boeing. Boeing. Please. Heed the word.
Bring those 757 back.
- Yeah, we need the 757 Max, right?
- No, no Max. - No Max.
- Just the 75, we'll be happy with another.
- Maybe update the motors or something
but just don't make it longer. This one is plenty long.
- Replacement for this aircraft,
this beautiful aircraft, would be great.
- I personally liked how they modernised the 757
putting this Boeing signature beams.
So they have a bit more headroom.
I mean, the aeroplane is old, No doubt.
It's probably 30-years-old
but I just liked how Delta look after their plane.
And they still spent lots of money on these planes.
You know, it feels like the company has a culture
to fly this plane as long as they can,
to sweat the plane as much as they can.
And you know, these are very great assets
757's a true workhorse.
(jet engine accelerates and hums)
(jet wheels thud softly)
- David. I want to thank you for this flight.
You know, people don't take you guys seriously,
think you are service people
but your response to that incident
in the jet bridge was, you know, it just shows your worth.
- Thank you
- It's just amazing how quickly
that you recovered that situation.
- Definitely a group response with my whole crew
and it's definitely because of the training they give us.
Thank you.
- One thing I notice about Delta Airlines is,
there's a lot of people love aviation in this company.
- You're, you're exactly right.
And a lot of people come here for a career.
For their whole career.
- Passion.
- Yeah, They're passionate about it.
You know what? But it's an old adage:
They treat us right, we treat you right.
- Thank you. Take care.
- Thank you.
Bye bye.