Hello there, my name is Richard McMunn from the interview training company, PassMyInterview.com.
And in this tutorial, I'm going to teach you how to pass a Starbucks interview! So, if
you are applying for any job whatsoever, including barista for Starbucks, make sure you stay
tuned, watch this presentation from start to finish, because I promise to help you PASS
YOUR INTERVIEW. And to achieve that goal, this is what I will cover. I'm going to give
you a list of Starbucks interview questions that I strongly advise you prepare for. I'm
going to give you brilliant, unique answers to those Starbucks interview questions, and
you can't find those answers anywhere else. I'm going to give you some tips on how you
can be the standout candidate. And I will also tell you about further resources, including
these slides, you can get access to, to help you succeed at your Starbucks interview. So,
there's four reasons why you should stay tuned. Just very quickly before we get started. A
very warm welcome to the Starbucks training presentation. My name is Richard McMunn. I
am a former firefighter of 17 years. And since then, I've been helping people like you to
pass their job interviews, and I always do that by giving you TOP SCORING ANSWERS. Please
make sure you SUBSCRIBE. I would very much appreciate that. And also give the video a
LIKE, because that just tells me you enjoy the content, and I know it is worthwhile me
creating it for you. Thank you very much indeed. So, the first question is going to be either
tell me about yourself or introduce yourself? This first Starbucks interview question gives
you the chance to showcase the skills and qualities you have that will help you to be
a great addition to the Starbucks team. Make sure you focus on your ability to provide
great customer service and the fact you are also a fast learner. Here is a suggested answer
to that first Starbucks interview question: Introduce yourself. Here we go. “I am a
positive, happy and supportive person who wants to work in a busy environment alongside
other like-minded professionals who are all working together to achieve a common goal.
Over the years I have built up experience in serving customers, following rules and
procedures and being flexible and adaptable, which I understand are important skills needed
to work at Starbucks. I believe I will be a great addition to the Starbucks team because
I am a strong team worker, I will always put the needs of the team first, I can provide
excellent customer service, I am a fast learner and you can rely on me to be a positive role
model for the Starbucks brand whilst I am going about my day-to-day duties.” That
is a brilliant answer, very positive in nature. And you are also giving the hiring manager
all the skills and qualities that are needed to work and succeed at Starbucks. You can
either pause the video and take note of the questions and answers as we progress together,
or if you want to wait, I'll tell you soon where you can download my full set of 20 Starbucks
interview questions and top scoring answers, including the ones we are working through
together today! The next guaranteed interview question to come up will be, WHY STARBUCKS?
Why do you want to work at Starbucks? Now, this Starbucks interview question is exploring
what has attracted you to their brand and your own personal reasons for wanting to work
for this great organization. Because to work at Starbucks is a great opportunity. They
are a brilliant organization to work for, but they want to know why do you want to work
for them? Here's another great answer to help you. Why Starbucks? “Starbucks is simply
the best at what it does. This means I will receive great training, I will work with other
happy and positive people, and Starbucks is a place I can stay working at for a long period
of time providing I carry out my duties to a high standard, which I am confident I will
do. The atmosphere in Starbucks stores is another attraction; the staff are all polite
and the baristas always go out of their way to provide great service, great tasting coffee
and food and they make sure you’ve had a pleasant experience in store. Starbucks is
great at what it does, and this will give me a solid foundation from which I can develop
and build my career.” That’s a fantastic answer, another really strong answer. Now,
don't go anywhere because I still have more questions and answers to work through with
you to help you pass your Starbucks interview. But when you are ready, if you do want to
CLICK THAT LINK in the top right hand corner of the video, it will take you through to
my website, PassMyInterview.com, and you can download my full set of 20 Starbucks interview
questions and top-scoring answers, including the ones we are covering within these slides.
Here's the next question. How would you provide top-quality customer service whilst working
at Starbucks? Alongside teamwork, customer service is the most important quality needed
to work at this great organization. The customer has to feel welcome. They have to feel valued.
And their drinks and food must be served to a quality standard and in a timely manner.
Here's my suggested answer to that Starbucks interview question: How would you provide
top-quality customer service? “I would provide top-quality service by doing seven important
things. First of all, I would make sure I always FOLLOWED MY TRAINING and that I represented
the STARBUCKS BRAND IN A POSITIVE MANNER. I would WELCOME CUSTOMERS TO THE STORE WITH
A SMILE and a positive gesture. I would SERVE THEM QUICKLY and talk to them whilst they
are waiting to receive their drinks and food. Just by asking people how their day is going
is one way to make customers feel valued. I would ANSWER ANY QUESTIONS they had about
drinks, food or allergies quickly and professionally, and I would SERVE THEIR DRINKS AND FOOD IN
A PRESENTABLE MANNER that shows I care. Finally, I WOULD WISH THEM GOOD DAY and say that I
looked forward to seeing them again soon.” That shows that you are fully understandable
of what is needed to provide top-quality service. Now, I like the answer, because you are focusing
on a set number of things, which in this case is 7. It shows that you are knowledgeable
about how to provide top quality service. The next question, how would you deal with
a difficult customer whilst working for Starbucks? Now, your ability to respond positively to
difficult situations is an important aspect of working in customer service-based roles.
Here's another brilliant answer to help you during your preparation. “Whilst dealing
with difficult customers I would ensure I remembered I am representing the Starbucks
brand, and on that basis, I would need to be CALM, PROFESSIONAL and CONSIDERATE. I would
LISTEN to the customer to find out what the problem is. I would then ASK THEM QUESTIONS
to clarify the exact issue. I would APOLOGISE for any issues that had arisen, and I would
look to RESOLVE ANY COMPLAINT OR PROBLEM QUICKLY and diligently. At all times it is important
to be POSITIVE when dealing with customers as this can make them feel valued, listened
to, appreciated and cared for. If, whilst dealing with a customer I had problems resolving
the issue, I would speak to my supervisor or the store manager for advice and guidance.
Finally, I would always make sure I followed my Starbucks training.” That, in my opinion,
is the perfect answer of how to deal with difficult or complaining customers! The next
question. Tell me a time in the past when you demonstrated that you are good at teamwork?
This is a good interview question that assesses your ability to work as part of a team. And
as you and I know, working together to complete challenging task is an important quality needed
at Starbucks. Make sure you give a specific situation you've been in where you went out
of your way to help your team. Here is my suggested answer to this tough Starbucks interview
question. Tell me a time in the past when you demonstrated that you are good at teamwork?
“On a previous work placement, the company supervisor came into the office at 4:30pm,
and said an urgent task needed to be completed. He needed four people to stay behind late
after work to help with a large delivery that was due. I immediately volunteered to stay
behind with three other people. After giving us his brief, we discussed how each of us
would help to get the team task completed as quickly as possible once the delivery arrived.
It was agreed that my role would be to count and check the stock as it left the delivery
van; another two people would unpack the goods, and the final person would store it all away
in a safe place. Once the delivery arrived it only took us 35 minutes to unload, check,
unpack and store away all the goods. By working as a team, supporting each other and maintaining
positive communication, we were able to achieve our goal very quickly and to a high standard.”
The answer is great, because you are giving a specific situation you've been in where
you've worked as part of a team. I also like it because you are volunteering to stay behind
late after work, which shows you are flexible and adaptable too, which is an attractive
quality to the Starbucks hiring manager. Now, the next thing to do is please make sure you
CLICK THAT LINK in the top right-hand corner of the video. Go through to my website, PassMyInterview.com
and have a look at my full list of 20 Starbucks interview questions that I recommend you prepare
for. And as I said before, you have the opportunity to download the answers. I've also put some
more really important tips on that page. Make sure you check them out. Thank you for watching.
Please don't forget to SUBSCRIBE. I would really appreciate your support on this channel
and also give the video like. Thank you very much. I love teaching you guys and I wish
you all the best for passing your Starbucks interview. Have a brilliant day.