Hey, guys, it's Ginny Silver.
I want to give you a very quick update because many of you
are coming to meet with the problem that you do not have
a certified button populating on your UI online dashboard.
Now, this has been a common problem that has been reported
to me over the last two weeks, but I haven't been able to
film a video update on this yet.
But many of you who are within your benefit year, who have
a claim balance, who should be able to certify because there
are no other holds on your claim and it is active or not
getting the certified button added when it is your time to
certify. Now, I have had many of you tell me that you have
to call in to customer service every two weeks and they have
to manually add your certifications to your UI online.
So I want to give you two alternatives that you can try instead
of calling customer service.
So try these first, see if they're able to work for you.
If not, then you do need to contact customer service first
up. If you're not seeing that Certify button pop up as it
should every two weeks, you're within your claim year, you
have a current claim that has funds in it.
You can try using telesart now.
Tele Cert Unfortunately does not work for pandemic related
claims, so you can only utilize the Tele Cert system if you
are UI or Fed Ed.
Unfortunately, PEUC and Pua cannot certify using Tell Cert.
The phone number to call telecert is 1-8-6-6-3-3-3-4-6-0-6
and then you are going to Select menu option two.
Now you're going to be prompted to create a four digit pin,
so if you don't already have a pen, that's okay.
You can do this over the phone.
Now, this is a self service phone number.
This is not a customer service line, so it is available 24
hours a day.
Now, if you're unable to certify using Tell user and you
want to try another option, you can make sure that you are
requesting paper claim forms in UI online.
Many of you are automatically defaulted, either knowingly
or unknowingly to being online certified status only.
Well, you can easily go into your UI online dashboard and
you can easily change your preferences to request paper certification
forms to be sent to you.
You're going to do so by going into your profile, scrolling
down until you get to the preferences area and click on Personal
Preferences from there.
The last option States only Certify using UI online or Edd
telecert if you Select Yes to this, you can only certify
using the online system, but if you change it to Not, then
the Edd will Additionally allow you to certify with paper
certifications. Now, after you change this preference here,
it is going to take some additional time for the Edd to send
you out your paper certification using the paper certification
forms is going to be a bit slower because you must mail them
in. They must be received, and then they must be processed.
So keep that in mind.
If you do choose your certification, a preference to be switched
to paper.
Now, if neither of these two things work for you, you are
within your claims benefit here.
You are supposed to be able to certify you haven't claim
balance, but that certified button is not popping up for
you. Then, Unfortunately, you're going to need to call into
the Edd.
Now, I'm leaving the links to several different How to Call
videos in the video description down below.
I have several different videos with helpful tips and tricks
to try to help you get through to customer service more efficiently.
This includes 25 different Edd phone numbers.
You can try calling using claimer and utilizing the 1-3-4
phone trick.
So all of that information is in the video description.
Okay, you guys, I hope that was helpful.
Please click Like Subscribe and leave me a comment down below.