- G'day there, Pete Moriarty.
In this video I'm telling you
all about Dialpad's new integration with Zapier.
(upbeat music)
If you haven't already heard, Dialpad is one
of the world's most advanced cloud-based phone systems.
It's unified communications as a service
but what that basically means is a communication tool
for you and your business.
Dialpad allows you to ditch the traditional phone system
with desk phones and a phone service
sitting in an office somewhere
or an IT provider who charges you per call
or a telco who charges you per call
and pay one simple fee per user
which gives you unlimited calling,
a local number so you can bring in your own numbers
if you've already got existing numbers,
and the phone system works across all of your devices.
It works on the mobile, works on your desktop,
works in the web, and yes,
if you wanna connect a phone to it
you can use a physical desk phone as well.
Dialpad is absolutely brilliant.
Dialpad works out of the box
and integrates with a number of your productivity tools
that you may already be using.
If you're a G Suite subscriber or an Office 365 subscriber,
it's gonna automatically integrate
with your user logins so you don't have to worry
about another username and password
to login to your phone system,
but also it'll bring in things like calendar events
and emails and even connect to LinkedIn
for your sales prospects.
These are all very groovy features to have
if you're using a phone system
and you're doing a lot of phone calls every day.
This may be for your staff and customer service
who are answering the phone, taking orders.
This may be for a sales team who are making outbound calls.
Or it might be for you, the business owner
who just need it to make calls wherever you are
and you don't have to give out your mobile number
to every single person that you do business with.
Dialpad is great and on the integration side of things,
well they've been a little bit slower than other businesses
in actually getting up to speed
with connecting different applications to their products.
Dialpad has been more of an enterprise-focused company
so they've connected with a lot of enterprise apps.
Zendesk, HubSpot, salesforce.com
and those are very useful for larger companies
but in small business land we tend to use
lots of different tools
and we have a multitude of different options
available for us when we wanna choose a tool as a CRM,
a customer relationship management tool,
or if we wanna use something for our productivity
that is outside of the integration scope
that Dialpad already has.
One of the biggest requests that we've had for Dialpad
and for many of our customers have had for them as well,
is to please please please integrate with Zapier.
What Zapier is, is a cloud-connecting tool
and what that lets you do is connect different cloud apps
to each other.
If you wanna have a form filled out on your website,
automatically put a new row in a spreadsheet,
or maybe you have someone sign off
and purchase a product inside your CRM,
be that Infusionsoft or Andreport,
you could have that automatically show up
inside your Google Chat to let everyone know
that a sale's just happened.
Zapier is the glue between all of those applications
and it connects to pretty much any cloud app
out there in the world and you can create Zaps
and pull that data together and choose triggers
and make all sorts of groovy things happen.
Until recently, Dialpad had not integrated with Zapier
but I'm very glad to announce,
now on their Professional and Enterprise plans,
there is Zapier integration built right into Dialpad.
And while it's a little bit limited right now,
it does let you do some pretty cool things.
Basically, when a call is triggered,
you can use that as a trigger in Zapier
and you can take different bits of information
and then send them and record them to different apps.
If you have a CRM that's not yet listed
in the integrations with Dialpad,
you can use Zapier to have call records appear
inside that CRM.
And if you wanna add it to another system,
if you wanna have call records going into a spreadsheet,
if you wanna create your own analytics system,
if you wanna create some kind of graphs
or dashboards using Google Data Studio,
these are all options that you can use Zapier for
to now pull that data out of Dialpad.
Thank you very much Dialpad
for integrating Zapier with Dialpad.
We are very happy about that
and if you're a business owner and you're interested
in how Dialpad might work for your business,
or if you're already a Dialpad customer
and you're looking to get Zapier connected
to different apps,
or integrate Dialpad with your CRM system,
then head along to itgenius.com
have a chat to our team,
and we'll be very happy to help you out
with your cloud integration needs.
'Til next time, cheers.
(whoosh) (cheerful music)