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- Hello everyone. And welcome back to The Wrap.
I'm Dan Ellman with the department of communication.
- And I'm your co-host again this week, Deanna Norris.
Today we'll be talking with our friends in Michigan
Medicine Security who recently unveiled
a new training program aimed at helping people
who are working in home health care settings.
- Now, before we have that discussion,
be sure you take some of your time at home to catch up on
any episode of The Wrap you may have missed,
you can find the show on iTunes, Stitcher, Google Play,
or any other podcast hosting platform.
New episodes debut weekly and can also be found as part of
the headlines weekend review,
and on the Michigan Medicine YouTube channel.
- With that, let's bring in Michigan Medicine's
lead police officer Theo Chaliana
and DPS's deputy director and
director of Michigan medicine security, Brian Euridge.
Theo and Brian, thanks so much for being here today.
- Well thank you for having us. We appreciate it.
Thank you Deanna, thank you Dan.
- So you're here today to talk about the new React training.
Can you share with our audience what React stands for
and provide just a brief overview of the program?
- Certainly, basically React stands for rapid environmental,
assessment,
control training.
And the training was designed specifically for
post acute care members here at Michigan medicine.
And the training really consists of a three-part curriculum
where we teach situational awareness.
And then we take the students through various scenarios
to build on those types of
premises.
And then we also take them through what's called Milo,
which is a vid-, and you went through it, obviously the,
a video training system to help
put them in those types of scenarios.
- So where did the idea come from
to create a safety training for employees
to provide home health services?
- Well, Brian and I and our staff, we,
we find training so very important
and we realize it's not just one type of training
in the classroom.
Brian identified home care
as,
as a major
forward movement.
And we wanted to figure out how can we take
situational awareness, personal safety
and put it into reality based training
and apply it to home health care in this situation.
- So, as Brian mentioned,
Dan and I were both able to attend the training last month
and thank you for that.
We, we really had a great experience that day.
One thing that we found interesting with the information
you shared about the prevalence of workplace violence
in the healthcare setting.
Can you talk about that a little bit?
Not to cause fear, but to help our employees understand
the importance of security and safety.
- So that's a great question and it's,
it's amazing because the majority of people don't even know
these statistics.
So,
seventy-five percent of all
violence that occurs in any workplace
occurs in a healthcare settings, seventy-five percent.
And we know that only twenty-six percent of
our clinical staff ever report
that level of violence.
So not only do we know there's a huge problem with violence
in healthcare, but we know that it's very under reported.
- Another thing with the,
the workplace violence in the healthcare setting,
we get different levels of response,
different levels of comfort.
And frankly, some people are paranoid
and some people are prepared.
And when, what we like to end with is when someone says,
what can we do? What should we do?
We'd like to remind them to
raise their situational awareness, wherever that level is
to think about safety, to have a plan
and to share with each other.
It does not need to rise to any scary or paranoia level,
but if they raise where they are
and they make a plan with their coworkers,
they will be more prepared
and that mindset will help keep them safe and their patients
and anyone they're working with.
- Yeah. And that actually reminds me a lot about the quote,
Brian, I know that you said during the training that
you don't rise to the occasion,
you fall to the level of training.
Can you explain that a little bit?
- It is so true.
It was that that quote came from a philosopher
then was adopted by a Navy seal.
And what it basically says is that we need to
prepare ourselves both mentally and physically
for these types of very rare events.
So that in the highly unlikely event that they do occur,
we are prepared to be able to respond.
What we want to be able to do is have a mental plan so that
in the event it happens,
we simply react versus what happens is in some cases where
we just freeze because we're overloaded with that stimulus.
- Yup. Now is this React training modeled after
other safety programs?
- This is actually,
this was a first of a first of its kind program in that
this is the first time
we've ever
partnered with nurse educators
and DPSS
to co-instruct,
and create the training program.
So that's what makes, makes this unique.
It was actually modeled after
several different training programs that are used in
law enforcement, that are used in the military,
and that are used here at Michigan medicine,
which is our well deescalation program.
And basically what we did is we combined elements
from each one of those training modules,
and that's really how React was born.
- So Brian, you talked a little bit there about the
partners at Michigan medicine that helped to create,
and they're helping to instruct the program.
Can you talk a little bit more about how the program was
developed and, you know,
one of the things I thought was really interesting was the
ride alongs that your officers did
with the home health care providers.
- That's a great segue, Deanna, and thank you for that.
In true partnership, both parties,
both entities are involved.
And we did that even before the training started
with those ride alongs,
each one of us involved with this React training
did a ride along or multiple ride alongs.
So we got firsthand experience on both in the vehicle,
the communication, where the safety is now,
the actual home visits,
where we went in the homes with the home care clinicians,
educating us once we were done, or as we were finishing up,
we got additional information from those staff members that
we implemented into the training. So that's how it began.
And as we developed the training, we,
we receive feedback and input from nurse educators.
So crafting that was a true partnership.
And one of the things we like to do is making the training
as realistic as possible.
So we don't ever have to say pretend that,
or imagine that so-and-so's there.
It was very realistic from the crawl, walk, run stages.
And the final product again,
was a true partnership and that's,
and we continue to receive feedback from the participants
so that we can continue to fine tune and make it the most
realistic and safe as possible.
- And one other ironic thing is that
where we conducted, remember if we had done, we had,
did them in a apartment complexes, some of the, the,
the students, the healthcare workers had actually done
home health care visits in those actual apartments.
So it really helped with the realism because when we were,
if you recall, during the, during the debrief,
they were able to bring that forward.
So it really helped out. Yeah.
- So what are the next steps for this training?
When will it be offered again?
- Well, right now what we're doing, now we have to
figure out, okay, we need to make this scalable.
We need to determine a way to be able to deliver this to
all members of post-acute care.
And how do we do that?
How can we make a curriculum that's perhaps not four hours,
perhaps it's two hours
and how do we do that on a regular basis.
So and actually this to your credit because of your article,
I had multiple people reach out, send me emails saying,
hey I want this training. When can I get this training?
So really that all came about from, from your article.
So yeah, our next steps will be to develop a plan,
to put this into an annual training program
for all post-acute care.
- That sounds great, Brian and again,
we really appreciated the opportunity to learn more about
the program and to actually participate in it.
What other initiatives or programs is security planning for
the near future?
- So consistent with many of our trainings, in fact,
all of our trainings,
there's very similar messages about situational awareness,
about our DPSS resources, about partnering.
So that's going to establish the core of the classroom
if you will, or the basis of the class.
But,
in addition, it's going to be specialized toward maybe
psychiatric emergency services
or something pertaining to Mott.
So we're going to take that base model,
but then take input from the stakeholders in those areas and
create training and go to their areas, their workplace,
to make it applicable to their areas,
not just so that they're comfortable, but again,
so it's the most realistic possible,
and they can be prepared in the best ways.
So we're looking to branch out
and whoever wants to partner with us
and to grow in that way and to be flexible,
to receive any type of information
and progressive developments that we have not thought about.
- One of the other,
we've had some people reach out that we have a lot of
students who travel overseas, and they are now asking for
what, what type of situational awareness
and prevention training can you give me to keep myself safe
when I'm overseas?
So we're actually developing that as well.
The idea is let's let's be able to provide unique training
for every part of Michigan medicine
and or every part of University of Michigan.
- Yeah, that sounds amazing, well thank you so much
Brian and Theo for sharing insight into the React training
and all these other programs that your teams are working on.
If you want to learn more about this exercise
and check out a photo gallery from that day,
go to mmheadlines.org
that's mmheadlines.org.
- Okay, it's time for the lightning round,
where we ask our guests for quick fire questions.
And Brian, apparently you lost in a game of musical chairs
that you didn't know you were playing.
So you are in the hot seat.
Are you ready to go?
- I'm a little nervous because I don't know
for everyone who's listening,
I actually really don't know what the four questions are.
So it's actually, when you said that a minute ago,
I actually got a little nervous.
- All right. Well, here we go.
Now you had decades of experience as a police officer
before coming to Michigan medicine.
What is one thing you learned from your past
that has helped you the most in your current role?
- The importance of building relationships and trust?
I, I just can't and, and I,
I know I always sound like a broken record.
It's one thing to make sure that our staff are safe.
It's a whole other thing to make sure
that our staff feels safe.
And the only way you can do that is to treat
our healthcare system like a community
and treat every floor as a neighborhood
and build those relationships, build trust so that you can
prevent problems before they occur.
- That's such a great message.
So,
Brian, if you could hold one job that had nothing at all
to do with security or law enforcement, what would it be?
- Oh, I would absolutely be a helicopter pilot
for survival flight.
- That sounds awesome.
- Very cool choice.
- Yeah. They've not invited me though.
- All right, totally unrelated.
Halloween is coming on Sunday.
Now I assume it's been awhile since you've dressed up,
but what's the best costume you've ever worn.
- Oh, the best costume that I was,
oh um,
you know, I can, I'm going to date myself here,
but I went as the bionic man,
Steve Austin, and a lot of people aren't even going to
remember who that is.
And, but I remember playing it on the floor
and I would even go dididididididididi,
some people will remember,
Deanna might remember that (indistinct).
- I don't know what you're saying about Deanna,
but that's okay.
- I'm not offended, no worries.
- Well, Deanna and I both knew each other or
at least come from Kalamazoo, so.
- Yep.
All right. And in keeping with the Halloween spirit,
if you had to eat a certain type of candy every day
for the rest of your life, what would it be?
- Oh, there is no doubt.
It would be a Chuckles,
and a lot of people don't remember what those are,
but if you remember the li- the square liquorice,
there's six of them or five of them in a pack,
and they're black, yellow, red, and green, I think
and one other color.
And I don't even know if they're sold anymore,
but Chuckles are by far the best candy there is.
- That is a unique choice.
- Yeah. That's my, that's my mom's favorite to Brian
and it is a challenge to find them now.
- It is.
- Okay see there is someone that knows about Chuckles.
- All right. Well, thank you so much, Brian, for,
for sharing this information, for sharing the information
about the React training as well.
Once again, if you want to learn more about the
React training that we discussed today,
go to mmheadlines.org, that's mmheadlines.org.
- And while you're there, check out our
other featured stories from this past week, for instance,
readers learned about how colleagues are working to care for
pets of inpatients during hospital stays,
a team shared how they're caring for younger cancer patients
and faculty and staff were recognized
for making a difference last month.
Find all that in more at, mmheadlines.org.
- All right, Deanna. Now that pet story made me curious,
are you an animal person?
And if so, how many pets do you have at home?
- So I am a huge dog lover and we have two dogs at home.
We have a very sweet eight year old named Mia and
a little two year old named Finn.
And
the saying terrible twos applies to dogs too. Seriously.
So,
how about you, Dan?
- Yeah, so I have a little white ball of fluff Brady.
I'm sure he's made a cameo on this podcast in the past,
just barking at landscaping or whoever happens to go by.
The terrible twos, I don't know about that.
He's probably in about the terrible tens at this point.
We've just decided that he's never going to learn.
We've tried training, we've tried everything.
He just, you know, he just wants to make his voice heard at
at all times, but, but we love him and yeah,
he he's the first pet I've ever had.
I didn't grow up with any pets.
So we, we love our little Brady and, you know,
he just he's lazy as heck, but, but, you know,
he'll show love when he has to. So.
- Aw, it sounds very sweet.
- Yup.
All right. So it's time for the weekly trivia question.
And last week we asked listeners,
what is the name of the new tool to help employees analyze
their benefits choices during open enrollment?
The answer is benefits mentor, congratulations to
Denise Alton who sent in the correct answer.
And now for this week's question, here's Dan.
- All right. This week's question is,
what is the name of the new program that is assisting
younger cancer patients and Michigan medicine?
Once again, what is the name of the new program that is
assisting younger cancer patients at Michigan medicine?
You can find the answer in this week's headlines story.
And once you know it, send it to headlines at
(indistinct) for the chance to win a prize.
- And that's all the time we have for this week,
Theo and Brian,
thank you again so much for joining us and thanks as always
to our listeners and viewers for everything you do,
for our patients, for our families, and for each other.
- We'll see you next week.
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