At Schneider Electric
meeting our customers and partners expectations
is our key priority
We are launching a new fleet of service vehicles
as part of our continued effort
and commitment to deliver ever better products
and services for our customers
This is focused on working closely
and collaboratively with our customers
to continuously improve operations
increase efficiency
and implement best practices
as we have a comprehensive mobility coverage
The Schneider Electric Service Vehicles
have been designed
to meet the specific customers’ needs
focusing in empowering Schneider Electric
Field Service Representatives (FSR) with
tools and equipment to respond
promptly to requests and emergencies
It is critical that they have the right tools
to deliver a satisfactory job
With this mission in mind
our field service engineers is now better equipped
with complete tools and equipment necessary
to undertake field work
in the most efficient and safest manner
With the Schneider Electric Service Vehicles in place
we can greatly reduce response time
as most of the equipment and common spare parts
will be made available at the time a request is made
True to our commitment to digital transformation
we have set up an operation command centre with one goal
To bridge operational and information technology
with accuracy and agility
in response and decision making
Through our Operation Command Center
crucial work order information needed by
our Field Services representatives
can be managed efficiently through remote monitoring
and optimization
to ensure we serve customers better
and respond faster
Deployment of Field Service Representatives
can be effectively done
with Geo-Location tracking
while ensuring safety at the same time
In essence, we offer services in
Consulting
where we do assessments of site health for customers
offer advice on mitigation
and improvements for better sustainability
and robustness
Modernisation
where we renew the old or obsolete assets
at customers site
to reduce risk of business interruptions
Spare part replacement and services
such as preventive maintenance
break-fix, project management, etc
This service is extended to nearly all
types of equipment
including
LV/MV equipment
UPS and cooling
Industrial solutions like VSD and PLC
Power monitoring & correction
like power meter and active harmonic filter
as well as
Analytic services like EcoStruxure Asset Advisor
and Power Advisor
At Schneider Electric, we take safety seriously
Our Field Service Representatives are equipped
with PPE suited to the environment
they are in and the tasks at hand
These precautions ensures
Schneider Electric customers’ expectations are met
with minimal risk of injury or damage
Our service hours are tailored
to meet customer needs
with Field Service Representatives on full standby
Normal working hours covering 5 working days a week
8 hours a day
dedicated for normal queries
Customers with service contracts enjoy more comprehensive
coverage with service hours extended
to their respective Service Level Agreement
which includes 24x7 coverage
commitment, response interval and remote support
Our Field Services are reachable
through a dedicated hotline
At Schneider Electric
we are strong believers in our core value
Customers First
Our Field Service Operation Team strives
to elevate the quality of work
to address customer’s pain points
with the shortest time possible
ensuring our customer’s needs are met
assets and operations optimised to its fullest potential
Discover Your Experience Journey
Field Services Reimagined for safe
efficient, sustainable and resilient operations