If you are a seller on Teespring,
then I recommend watching this video because not many people are talking about shipping rates for different countries.
How that affects you as a seller and a buyer, and what happens during refunds and returns.
Hi everyone welcome back to the channel. I hope you're all having a great day.
If you're new here, my name is Greg. I like to talk about online entrepreneurship.
So if you're interested in making money online, feel free to look around the channel and consider subscribing.
Today's video is very important.
This is about the shipping rates and what happens during refunds and returns.
Not many people are talking about this.
So I wanted to make one video. I just fact checked a few things with Teespring
So this should be a very helpful video. First things first,
and something I found out here completely blew my mind over the years of selling on Teespring,
I did not realize this was the case,
but I just got confirmation from Teespring on it and what that is is in regards to refunds and returns.
Now what I had known and something that you should know is that when someone buys one of your items on teespring
Whenever they get that item,
they have 30 days from that point to put in a claim with Teespring
if something's wrong with the shirt, if they change their mind, they want a refund,
they have 30 days to do all of this.
Now what's good about this, is it leaves us out of the equation and this is for the better.
So it's completely hands-off.
The customer will have a point of contact in their order confirmation email
and they can reach out to customer service like I said, any time within 30 days
and get their money back or get a new shirt.
Now the part that I hadn't realized is that if this does happen
and the buyer gets a complete refund you still get to keep the profit.
Now I hadn't paid attention to this on my account because you never know when someone's getting a refund
because you are left out of the equation
which like I said is for the better, completely hands-off.
But Teespring just confirmed with me (two times) and I have this on my computer as proof because I couldn't believe it
that if the buyer gets a full refund, the seller still keeps the profit.
So that is something that I thought was very interesting.
The other two things that you should know is that if the buyer paid with PayPal to purchase the item
and they get a refund, they will get their money back within 24 hours.
If they used a credit card or debit card, they will get their refund within 3-5 days.
Now a couple things to note about customer service; as I was just saying before, we are left out of the equation as the seller
and that is for the better because we don't have to deal with any customer service.
When a customer buys one of our items they will get an order confirmation email
and that will have their point of contact with Teespring.
The two places that they'll be able to contact Teespring
if they have any issues are the Live Chat which is on Teespring's homepage
and that is available for the customers Monday through Friday 9 a.m. to 8 p.m and sometimes on weekends.
Now additionally, the other place and the more traditional way that customers can get help from Teespring is at support@teespring.com
they can just email that, Teespring says they will always get back to customers within 24 hours
So that's just something good to know as a seller.
Now the last thing that's just good to know as a seller is that customers can track their orders if they go to teespring.com/track
Now there are a couple things to know about tracking.
I'll get into a little bit later in this video when we talk about shipping,
but just know that customers can track their orders by going to that website
now on the other end of the spectrum specifically for us as sellers, how we can get support
I'm always letting you guys know this in the comments
But the two places we can get support are the Live Chat on the launcher, not on the homepage.
The homepage Live Chat is for customers, but if you actually go in to Launch a New Design,
you will have a different Live Chat in the bottom right corner there
and that one is specifically for us as sellers.
Now this Live Chat is available to us Monday through Friday 8 a.m. to 9:30 p.m
They typically say that they need an hour or two to get back to you,
but every time I reach out to them here
it's a couple of minutes and you have someone live that you can talk to.
Now the other way that we can reach support as a Teespring seller is by emailing sellers@teespring.com
they try to get back to all Emails to this email within 24 hours and they are working seven days a week here.
So hopefully that part right there just gives you a bit more information on how we can get help as sellers
and how buyers can get help as well.
And also that buyers have 30 days from when they get their item to basically do anything.
They can get a new shirt if it's the wrong size, if it's printed wrong, they can get a refund anything within 30 days.
So that's the first part of this video. The second part is shipping.
This is going to be a little bit more technical, so follow along with me because of this
I am also going to link a website that's on Teespring that explains all of their shipping with charts
and everything in more detail, if you need that as a point of reference.
So first things first, on shipping is depending on where you are a seller from, you may see hide shipping rates when you scroll down on a listing.
The one thing that I want all of you guys to know is that don't be afraid if you're seeing shipping rates
don't worry about that because as a seller on Teespring, the beauty of it is you can upload
designs from anywhere in the world.
And with that said, the shipping rates are going to be determined on where the buyer of the item is.
Not you as the person uploading and selling the design. So to get into the shipping rates,
the first thing we have to know is that Teespring has two fulfillment centers
meaning that they have two facilities where they print orders and ship them out for you.
The main one is in the United States and the second one is in Europe.
So what this means is some orders are going to print out of the United States
and other orders are going to print out of the Europe facility.
And that changes the shipping rates depending on where someone is buying from.
So I don't want to get technical with this, I just want to give you the overview,
so you guys have a good comprehensive understanding of what the shipping is
and why you don't need to worry about it and be afraid that it's too high.
So for an item that's printed in the United States fulfillment center and someone who is buying it from the United States,
so it's domestic shipping, its shipping from United States to United States,
the first item that the order is going to be roughly $3.99 for shipping.
Now the customer pays all of this, we do not have to pay anything ever as a seller.
We don't have to pay for any of the products, the printing, the shipping, nothing.
The customer pays for all of it. We just get our profit at the end
So like I was saying if it's within the United States
it's going to be about $3.99 for the first item.
And then if they order a second item, a second shirt, whatever it is
it's going to be roughly two dollars for each additional item.
So let's just say for example, if someone in the United States orders a shirt
and that's $3.99 shipping and then they also order a mug with that.
That's an additional roughly $2 shipping
So total they're going to pay about six dollars for shipping on top of the product cost.
Whatever you're selling it for.
Now what if the item is printed in the United States fulfillment center, but then it's shipped internationally?
This is where that high shipping rate comes in and I want to explain this a little bit.
if the item is printed in the United States and it shipped internationally
the first item in that order is going to be roughly $12.50 to ship.
Now each additional item that they add to the order is going to be roughly $3.99 extra to ship that as well.
So, yes, this can definitely be very expensive to ship internationally from the United States.
but that's kind of where the second fulfillment center comes in.
The second fulfillment center is located in Europe.
If an item is printed in New York fulfillment center and shipped within the EU, then the first item is just like domestic shipping.
It's about $3.99 cents for the first one and then about $2 for each additional item.
This brings us back down to more realistic shipping prices. Now further if an item is printed in the Europe fulfillment center
and shipped internationally, then the prices go back up a little bit.
The first item is about $8.99 and the second item is again about $2.
So just keep in mind that no matter where you are uploading from,
the shipping rate is going to be based on where the buyer is and it has nothing to do with your actual location of uploading.
Additionally keep in mind that there are two fulfillment centers.
One in the United States, one in Europe. And just briefly, the reason that there are two fulfillment centers are
one to help with shipping, obviously.
But two because there are different types of products printed in each of the facilities.
Now the last part of this video that I want to get into is the shipping times on what your buyers can expect.
Now before I get into this, keep in mind that this is print-on-demand.
So it's custom items printed specifically for each person that's ordering.
These items are not made and sitting in inventory
So it's not as easy as Teespring just pulling it off the shelf and shipping it out.
So with that said, if it's printed in the United States and shipped to the United States,
once it has been produced after it's been printed and shipped out
it's roughly 9 to 12 days from when the customer will receive it.
Now for domestic shipping like this, United States to United States, there is full tracking available for the customers.
And remember, if anyone asks you, the customer can go to
teespring.com/track and that's where they can track their order.
Now if an item was printed in that same United States fulfillment center, but then it was shipped internationally,
just know that once that item was shipped out
it's going to be about 12 to 15 days until the customer receives it.
Now honestly, that's really not bad for international shipping
and the thing to know about tracking for international shipping outside of the United States
is that teespring offers limited tracking for this.
So they allow the customers to track their orders all the way until it reaches their international country
Now the last thing we need to know about shipping time and tracking is if the item was printed in the Europe fulfillment center,
the tracking time once the item has been printed and shipped out is anywhere between 7 and 16 days.
And these orders out of the Europe fulfillment center do not come with any kind of tracking.
So guys that's it for this video.
I hope you got some value from it.
For all of you guys who stuck around this long in the video,
it means you probably watched my other videos and I probably talked to you in the comments.
So let me know if you have any questions down in the comments and if you're wondering where I've been
and why I haven't been uploading as frequently it's because 2020 is coming just around the corner
and I want to see growth for my companies personally in the next year.
So I've been buckling down and practicing what I preach.
Everything you see in these video tutorials are what I've been doing
I've just been putting a lot of hours into my personal websites and my personal print-on-demand products.
So that's where I've been and that takes a lot of time as you guys know and a lot of hard work.
But I promise you guys I still have a lot more videos coming for you guys, and that's never going to change.
So thanks again to all of you guys for all of the support.
If you have any questions at all, let me know down in the comments
and I'll be seeing you guys in the next video.