Hi guys, David and David here from payetteforward.com and upphone.com, and in this video, we're
going to explain what to do when your iPhone camera is black.
There are a number of different things that can cause this problem.
So let's start with the easiest one, and that's to close and reopen the Camera app.
It could be a software crash that...
So on an iPhone X or newer, opening the app switcher — swipe up from the bottom of the
screen to the center of the screen, and just swipe that camera app up and off the top of
your screen.
iPhone 8 and earlier — any iPhone with a Home button, double-press the Home button.
Yep.
App switcher.
Yep.
Swipe it off the top of the screen.
And then if I reopen it, Oh, look, My problem is fixed!
Right.
Except — you never had the problem — you never had the problem to begin with!
So if this problem isn't happening within the camera app, just to say that, we're going
to fix that too.
Yeah.
So, if it's a camera app problem, that is usually a fix.
Next Step, restart your iPhone.
Yep.
Yeah, so to reset an iPhone or restart your iPhone, press and hold the power button until
slide to power off appears.
And these iPhones, iPhone X or newer — it's a little different.
Side button, either volume button.
Yep.
Press and hold 'till slide to power off appears.
Right.
Don't sound so excited about it, David.
Yeah.
Well, you know, it's restarting your iPhone, and explaining those steps every time, it's
fun.
Yeah, so you restarted your iPhone and the camera is still black.
Try wiping off the lens.
Maybe there's some Gunk or whatever on the screen.
Take a microfiber cloth and really just clean it off.
Yeah, and make sure the case is an obstructing the lens.
Right, yeah.
This isn't as big of a problem anymore because the cameras kind of jut out, but back on the
older iPhones, they were flat.
Like we have an iPhone, what is that a 5C?
Yep.
We use it as our overhead cam and it's just a flat camera, and if you put your case on
upside down — people would do that all the time.
Yeah, you're right: the upside-down case problem.
Upside down.
I tried it on my case and it didn't really work because the camera juts out.
Yeah, it doesn't fit.
So your case is on correctly.
Are you using an app that requires the camera to give permission to use the camera?
So like, if you sign up for Instagram and you want to post a picture of you just took
in your iPhone, you need to give Instagram permission to actually use your camera.
Otherwise it might show Black so how do you give an app permission?
Well, you can either open the app and usually a pop-up appears and says that sometimes if
you don't do it the first time it some time to get it back.
Yeah.
So what you do is open the Settings app find the app want to give permissions to have been
scrambling here.
I do Instagram.
Yep and see that camera turn make sure that switches on if it's green.
It's on if it's white it's off its off it wants to be on so make sure that if it's one
app, yep.
It's a good idea to check a different app to even if it's just the camera app and you
have Instagram check Instagram that if it's still black then we know it's more than just
a single a problem.
So here is another problem we came across which might be causing this issue and that
is to check out your configuration profiles and see if the camera is restricted.
Yeah, pretty unlikely that this is going to be the problem.
But unless you're a nerd like me and reinstalled something accidentally so configuration profiles
are little configuration profiles perfect that you can install on your iPhone that have
Settings pre-configured.
So one of those Settings which is like parental Restrictions, you could disable the use of
the camera.
Yeah businesses can use it to to provide Our Workers are top-secret organization.
Yep.
Sorry to cut you off.
Yeah, that's fine Settings.
Yep Settings and then go down to General and scroll down to profiles and device management.
If you don't see this option on your iPhone, you don't have one installed.
So I'm just going to show this real quick profiles and device management.
I have a few installed but this Untitled one is when I just created for the purposes of
this demo and you can see there's one restriction enabled and that happens to be the camera
is not if you wanna see them.
Well, if you see that just, tap remove profile.
You have to enter your passcode so secret.
Yeah remove and then Cameras back perfect.
So if you didn't have a configuration profile, which probably didn't last thing software
issues to check is already using a third-party camera app, if you are stopped.
Yeah because they're part of camera apps are not as good as the built-in camera app and
they're prone to crashing.
We used to use a camera app sometimes and it would just crash every other video is difficult
and we started to use the stock camera app, you know, and we were like wow.
Yeah, that's actually works very well.
Yeah, and you know, you can record in like 4K and the iPhone camera.
It's amazing.
Yeah.
So if it's a third-party camera up close and reopen the camera app or the third party app
yet elated it work.
Delete.
It just just use the regular camera app.
Yeah.
So the next step is none of that worked.
You can still be a software issue.
It's the word our next step is the DFU restore DFU restore is the deepest type of restore
you can do on an iPhone and we have a video that explains how to do it.
Yes a little bit different on different iPhone.
Yeah card above description section below if you put your iPhone in DFU mode restore
it stolen off of work and there's probably a The physical camera.
Yep, and this happens when an iPhone gets dropped or cracked or liquid damage, which
can still happen on the iPhones that are water resistant.
Yeah and not waterproof.
Yeah.
I mean there are water resistant in that resistance wears down over time it can yeah and you know
just a little crack or if you leave it in the pool or right?
Yeah eight hours and well, where's my phone?
I dropped to the bottom of the ocean.
Yeah.
It'll get it back after that.
So few options James Cameron few options.
You have the Apple Store, especially if you have if you have AppleCare+ we are recommend
third some third-party repair companies linked to those in description section below or you
could consider getting a new phone and I mean, especially if you have an older phone and
the camera was important to you, you should really consider upgrading because the newer
phones have significantly better cameras every year they come out with the best camera ever
on a smartphone.
Yeah.
The iPhone XS Max is like dual cameras in the back and they're recording 4K.
It really is amazing.
Good, these cameras have gotten yet.
There are no more point and shoot cameras.
I'm sorry Shannon got one of them were disposable cameras.
Yeah.
Well those still exist the disposable cameras.
Yeah, they're terrible idea by new iPhone by new Wi-Fi cell phone is a great to be say
up them.
We are now check out the cell phone comparison tool and up phone and what you can actually
see on up onto as we break down every phone by the camera quality so you can check my
like megapixels dual real kit dual rear cameras what types of speeds they can record in 1080P
for case.
Limo.
Yep.
So check that out upphone.com.
Yep.
It's kind of like a search engine for cell phones.
You can sort by the best cameras.
Yep.
So that's what to do when your iPhone camera is black.
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That's what I meant.
Yeah, Mr. Cameron, we can't believe it.
We're done here.