How to contact the National Visa Center. The National Visa Center has a few different
ways you can get in touch with them and this is a really common question people are having. They have
issues with their online CEAC account, that's an account where you have to upload documents and get
prepared for the next phase in your immigration case so the interview can be scheduled.
Specifically, individuals who are petitioning for their spouse or children or parents. After you
file the I-130, you'll use this online CEAC account. Another reason you might want to contact the NVC
is to obtain your case number. For
many of you, when you receive your I-130 approval or I-129F approval, you'll notice
that on that notice it says, "If you don't receive your case number within a certain amount of time
you can contact the National Visa Center to ask for a status on that and to obtain the case number."
I want to walk you through options available, how you can contact the National
Visa Center. If you'll give me a moment, I will share my screen
and let me know if you can't for any reason you can't see this clearly enough
Options to contact the National Visa Center. You can always call
the National Visa Center. If you go to NVC Contact Information, it'll have all these
details for you. I wanted to walk you through the two options. You can always call the
National Visa Center. They have their number for immigrant visas and non-immigrant visa inquiries.
Sometimes, the wait can be long. What our office likes to do is we try to call early in the
morning or later in the evening. There tends to be a shorter wait time but do be prepared if you
call for information that you may have to wait a while. Phone calls are definitely an option
and then the other option is through the inquiry portal. You'll see the link here
NVC does not take inquiries by mail. But really, we're in a time in the world where snail mail is
not usually our go-to anyway. The inquiry portal is the way that you can contact the
National Visa Center. They don't have an email that you can email them. We used to have that
but now we have this inquiry portal which is the equivalent or similar to emailing the
National Visa Center. Again, this portal can be used if you're having issues with your CEAC
account. The CEAC account is very glitchy. We often find we might submit a document and it'll say we
still need to submit a document even though it's clearly there. If you're having technical issues
like that, this public inquiry form, we use this a lot and we find that to be very helpful.
The other thing you can use this for is to obtain your National Visa Center case number.
Public inquiry form, pretty self-explanatory. Information that you can provide. If you don't have
your NVC case number yet, you can use your USCIS receipt number and that's the number that's on
the receipt notice you received from immigration. View everything else is
self-explanatory that you fill out. Make sure you definitely provide an email address so
they can respond to you. With regards to whatever your inquiry is, it might be
"I received an approval notice. More than 60 days have passed. I have not received my
National Visa Center case number" or "I'm having the following issues with my CEAC
account." We like to take screenshots of some of the technical issues that we're having and attach them
so they can see exactly what the issue is so they can respond to you. Those are the
two options to contact the National Visa Center: by phone or by using this public inquiry form.
Hopefully that is a good tool to help you if you're needing assistance with that.